Role: county mental-health, substance-use, co-occurring treatment, crisis intervention, and case-management clinic; geography: Chenango County; cost/eligibility: Medicaid, Medicare, private insurance, self-pay, and income/family-size sliding fees; county says inability to pay will not bar access; confirm intake and responsibility; emergency limit: after-hours emergency line 1-844-732-6228; 911 for immediate physical danger
Chenango County Behavioral Health Services
The County lists individual, couples, group, and family services at 5 Court Street, Suite 42, Norwich, and says no one is denied access for inability to pay. Call 607-337-1600 to ask about intake, fit, payment, and current appointments. This is a clinical pathway, not a hoarding-specialty service guarantee.
Role: local hospital, primary-care, and walk-in medical services; geography: Norwich and Chenango County; cost/eligibility: insurance, triage, and payment rules apply; confirm current walk-in hours; emergency limit: emergency department is open 24/7; call 911 for immediate danger or ambulance need
UHS Chenango Memorial Hospital and Walk-In Center
The hospital lists primary care, a walk-in center, and a 24-hour physician-staffed emergency department at 179 North Broad Street, Norwich. The current walk-in schedule is limited and can change; call 607-337-4111 before traveling for non-emergency care.
Role: county benefits, family services, and adult-protection intake; geography: Chenango County; cost/eligibility: program-specific screening and documentation apply; emergency limit: for immediate danger call 911; after-hours caseworker instructions are on the County page
Chenango County Department of Social Services
DSS lists financial and medical assistance, family and children's services, and other programs. The office is at 5 Court Street, Norwich; call 607-337-1500 to confirm the correct unit, current requirements, and whether an appointment is needed.
Role: nutrition-benefit information and application pathway; geography: New York residents, with Chenango County DSS administering local applications; cost/eligibility: income, household, and current program rules apply; emergency limit: not emergency food delivery or crisis response
New York SNAP benefits
Use New York's benefits portal to review current SNAP rules and application options, or contact Chenango DSS for local help. Eligibility and work rules can change; confirm the current requirements and status directly.
Role: heating and utility assistance screening; geography: New York, including Chenango County; cost/eligibility: income, household, fuel, and seasonal application rules apply; emergency limit: not an emergency utility repair or 911 service
Home Energy Assistance Program (HEAP)
Chenango DSS says the 2025–2026 regular HEAP and furnace-repair/replacement components closed April 10, 2026; emergency HEAP status depends on State notification. The page did not establish that the 2026–2027 season is open. Check the State and County pages or call DSS before applying or relying on funds.
Role: community-action and housing-stability pathways; geography: Broome and Chenango Counties; cost/eligibility: each program has its own income, referral, application, and availability rules; confirm current openings; emergency limit: not emergency shelter or guaranteed placement
Greater Opportunities — housing assistance and counseling
Greater Opportunities lists Chenango housing assistance and counseling at 44 West Main Street, Norwich. Ask whether a current program fits your housing situation and what documents, referrals, funding, or waitlists apply; participation and assistance are not guaranteed.
Role: public-housing and rental-assistance information; geography: Norwich Housing Authority service area; cost/eligibility: household, income, application, and waitlist rules apply; call to confirm applications are being accepted; emergency limit: not emergency shelter or same-day placement
Norwich Housing Authority
The Authority lists Section 8 and Public Housing programs at 13 Brown Street, Norwich. Office hours are posted for Monday, Tuesday, Wednesday, and Friday; the office is closed to the public Thursday. Confirm waitlist status, accessibility, and application steps before traveling.
Role: Section 8 Housing Choice Voucher program administration; geography: Chenango County; cost/eligibility: HUD and program eligibility and waitlist rules apply; confirm whether intake is open; emergency limit: not emergency shelter or guaranteed housing
New York State Housing Choice Voucher — Chenango administrator
New York Homes and Community Renewal identifies Greater Opportunities for Broome and Chenango as Chenango's HCV administrator. Call to ask about current waitlist and application status; a voucher, rental unit, or placement is not guaranteed.
Role: unbiased information and assistance for disability, aging, caregiving, and support needs; geography: Chenango County and New York; cost/eligibility: County describes NY Connects navigation as free; individual programs set eligibility and fees; emergency limit: not crisis dispatch or emergency care
NY Connects — long-term services and supports
Chenango County's NY Connects is a local no-wrong-door information pathway for people of all ages, including people with disabilities, older adults, and caregivers. Call 607-337-1770 or 1-877-337-1659 to talk through options; availability and program eligibility vary.
Role: outreach, case management, referrals, insurance counseling, and in-home support pathways; geography: Chenango County residents age 60 and older and caregivers; cost/eligibility: most services are on a contribution basis, with program rules; emergency limit: not emergency response or guaranteed in-home service
Chenango County Area Agency on Aging
The County lists outreach, case management, referrals, HIICAP, PERS, HEAP, legal assistance, and other supports at 5 Court Street, Norwich. Call 607-337-1770 to ask about age, functional, financial, and program criteria. Most services are described as contribution-based.
Role: fixed-route public transportation and route-deviation information; geography: Chenango County communities; cost/eligibility: route fares, half-fare eligibility, booking, and deviation rules vary; confirm the exact ride; emergency limit: not emergency transport or medical dispatch
Chenango County Transit
The County's transit system returned in March 2026 and publishes fixed-route schedules, including Norwich loops. Call the transit provider at 607-367-1999 to confirm route, fare, exact-fare needs, accessibility, holiday service, and any advance booking for a specific trip.
Role: public-health information and environmental-health referrals; geography: Chenango County; cost/eligibility: ask about the specific service and inspection criteria; emergency limit: not fire response, emergency medical care, or immediate hazard dispatch
Chenango County Public Health and Environmental Health
The County Health Department lists environmental health among its services and is located at 5 Court Street, Norwich. Call 607-337-1660 to ask which unit handles a health or environmental concern and whether an inspection or referral is appropriate.
Role: City building-code, permit, zoning, and property-condition process; geography: City of Norwich addresses only; cost/eligibility: permits and inspections may have fees; confirm current staff and process; emergency limit: not cleanup, counseling, or emergency response
City of Norwich Code Enforcement
The City page lists Code Enforcement at 31 East Main Street and 607-334-1233, but its staffing information conflicts with the current County directory. Call to confirm who is handling inquiries and whether the address is within City jurisdiction; Town of Norwich and other county locations use different offices.
Role: county landfill and transfer-station disposal information; geography: Chenango County facilities; cost/eligibility: a vehicle-specific residential permit is required and free to residents; fees and accepted materials vary; emergency limit: not in-home cleanout, hauling, or hazard remediation
Chenango County solid-waste facilities
The County lists the Pharsalia Landfill and North Norwich Transfer Station, hours, and a free resident permit sticker. The facilities take cash or check only. Confirm accepted materials, current fees, hours, vehicle rules, and how to obtain the permit before transporting anything; these are drop-off sites, not a cleanup service.
Role: monthly food co-op listing and ordering information; geography: Norwich, Chenango County; cost/eligibility: confirm current price, order window, and pickup with the program; emergency limit: not an emergency pantry or delivery promise
FOODsense — Norwich monthly food co-op
The Food Bank of Central New York's 2026 Chenango fact sheet lists a Norwich FOODsense site through Catholic Charities of Chenango. Contact the site or check the Food Bank's ordering information for current participation, cost, pickup dates, and available items before relying on it.
Role: county-linked directory for behavioral health, housing, transportation, and crisis resources; geography: Chenango and Delaware Counties; cost/eligibility: directory navigation is informational; listed programs set their own rules; emergency limit: not a crisis dispatcher or direct service guarantee
Chenango County System of Care
Chenango County Social Services points residents to the System of Care resource directory for mental-health, substance-use, housing, transportation, and crisis pathways. Verify each provider's current contact, service area, eligibility, and intake directly.
Role: national search tool for hoarding-related treatment and support; geography: online, including New York; cost/eligibility: contact any listed provider to confirm specialty, insurance, price, and openings; emergency limit: directory is not crisis care, treatment, or a local availability guarantee
IOCDF Find Help directory
The International OCD Foundation directory can help search for providers who report hoarding-related services. A listing does not establish fit, quality, insurance coverage, or current availability; contact providers directly and ask about their training and approach.
Role: civil legal-aid intake information; geography: New York counties served by LASMNY, including Chenango referrals listed in regional materials; cost/eligibility: income, issue type, and service-area screening apply; emergency limit: not emergency response or a substitute for legal advice from an attorney
Legal Aid Society of Mid-New York
Call to ask whether the issue and address qualify for current civil legal assistance, including housing-related matters. Do not assume courthouse or code staff provide legal advice, and confirm intake availability before sending documents.