People and practical help
Housing, food, care, transportation, and ongoing support
These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.
Role: county behavioral-health clinic, including psychotherapy, psychiatric services, care coordination, and crisis support services; geography: Cortland County; cost/eligibility: fees are based on ability to pay and Medicaid, Medicare, and most other insurance are accepted; confirm intake and coverage; emergency limit: call or text 988 for immediate crisis counseling, or 911 for urgent danger or medical response
Cortland County Mental Health Clinic
The county clinic lists services for all ages and posts a sliding-fee application. Its current address is 111 Port Watson Street; call to ask about the first appointment, service fit, and expected cost.
Role: primary care with integrated behavioral-health and substance-use services; geography: Cortland clinic; cost/eligibility: accepts most insurance, Medicare, and Medicaid and offers a sliding-fee program for qualified families; confirm patient eligibility, availability, and cost; emergency limit: not an emergency service
Family Health Network — Cortland Family Practice
The Cortland center lists primary care and behavioral-health services. Counseling is integrated with regular medical care, so ask about establishing care, the sliding-fee application, and current openings before traveling.
Role: county application and eligibility pathway for public assistance, Medicaid, SNAP, HEAP, child care, and adult or child protective services; geography: Cortland County; cost/eligibility: program rules and household eligibility apply; emergency limit: not an emergency dispatch or crisis service
Cortland County Department of Social Services
DSS lists benefits and family or adult services at 60 Central Avenue in Cortland. Call the relevant program before visiting to confirm documents, hours, and eligibility; adult services can be reached at 607-753-5265.
Role: food-benefit application information and links to local pantry listings; geography: Cortland County; cost/eligibility: SNAP income and household rules apply and pantry details change; confirm current hours and requirements; emergency limit: not an emergency or crisis service
SNAP and current food-pantry referrals
Cortland County DSS explains SNAP applications and points residents to 2-1-1 for updated pantry information. Ask 2-1-1 or the pantry directly about current hours, service area, and what to bring.
Role: heating and energy-bill assistance information; geography: Cortland County; cost/eligibility: income, housing, and heating-cost rules apply; emergency limit: this is not emergency medical, fire, or crisis response
Home Energy Assistance Program (HEAP)
The county says regular HEAP eligibility depends on income and housing situation. People who qualify for regular HEAP and have a fuel emergency can call the HEAP line; for urgent emergencies the county directs residents to DSS. Confirm current season dates and requirements.
Role: local housing information, apartment listings, housing counseling, and home-repair program navigation; geography: Cortland County; cost/eligibility: programs and available units have separate rules and funding; call to confirm current options; emergency limit: not an emergency shelter or guaranteed placement
Cortland Housing Assistance Council (CHAC)
CHAC provides local housing information and posts apartment listings, including counseling on housing concerns. Call to ask about current openings, counseling scope, eligibility, and any program costs before relying on an option.
Role: public housing and Housing Choice Voucher application pathway; geography: Cortland County; cost/eligibility: income, program, and waitlist rules apply; confirm whether applications and lists are currently open; emergency limit: not emergency shelter or immediate rent assistance
Cortland Housing Authority
The authority provides online application and waiting-list status portals. Availability can change; contact the authority to verify program eligibility and the current status of each list.
Role: county referral and review pathway for certain coordinated mental-health and community-support services; geography: Cortland County; cost/eligibility: referral criteria and provider-specific eligibility apply; confirm current options; emergency limit: not crisis response or emergency housing
Cortland County Mental Health Single Point of Access (SPOA)
The county describes SPOA as a collaborative review process for matching people with appropriate services. Ask the coordinator what programs currently fit, what referral form is needed, and whether a provider has space; being referred does not guarantee placement.
Role: free, objective information and assistance about long-term services and supports; geography: Cortland County and New York State; cost/eligibility: information is free, while programs have their own rules; emergency limit: not emergency response
NY Connects — long-term services and supports
NY Connects helps older adults, people with disabilities, caregivers, and others explore home care, respite, equipment, transportation, housing options, and related services. Ask for Cortland County navigation and current local contacts.
Role: information and potential supports such as home-delivered meals, in-home services, ramps, and minor home-safety repairs; geography: Cortland County; cost/eligibility: age, functional need, income, caregiver, and program criteria vary; confirm before applying; emergency limit: not emergency services
Cortland County Office for Aging — homebound supports
The county describes several programs, including Meals on Wheels for qualifying homebound adults age 60 and older and income-qualified handyman help for some homeowners age 60 and older. Ask NY Connects or the Office for Aging which current programs fit; services and capacity are limited.
Role: older-adult meals, activities, information, and connection; geography: Cortland; cost/eligibility: programs are geared to county older adults and meal reservations are required; confirm any contribution or activity rules; emergency limit: not emergency or crisis support
Cortland Age Well Center
The center is a weekday hub for older adults and lists meals, activities, screenings, and information. Call about current programming and reserve meals in advance; services are not a substitute for urgent care.
Role: transportation information and trip-planning navigation, including Centro routes, paratransit, and older-adult options; geography: Cortland County and regional connections; cost/eligibility: fares and specialized-trip eligibility vary; confirm directly; emergency limit: not emergency transport
Cortland County Mobility Management and Way2Go Cortland
The county's mobility team can help identify local and regional options and trip-planning support. Check current routes and fares through Way2Go and confirm any paratransit application or ride-booking requirements before a trip.
Role: county disposal and recycling information for accepted materials, permits, schedules, and fees; geography: Cortland County; cost/eligibility: permit, load, and item rules apply; call before transporting materials; emergency limit: not an in-home cleanout or emergency service
Cortland County Solid Waste and Recycling
The county lists a recycling center in Cortland and a landfill outside the city. Its 2026 schedule includes fees and operating rules, and requires loads to be covered. This is disposal information, not a promise of pickup or help sorting a home; confirm items, costs, and hours first.
Role: information about city permits, inspections, and code requirements; geography: properties within City of Cortland jurisdiction; cost/eligibility: fees and requirements depend on the request; confirm directly; emergency limit: not a support group, crisis line, or cleanup program
City of Cortland Code Enforcement
The city division answers questions about its code and permit processes. If you own or live at a city property and are trying to understand a specific requirement, ask what applies and what options exist; this office is not a hoarding-specific support service.
Role: municipal public-works contact for water, sewer, composting-site, and city infrastructure questions; geography: City of Cortland; cost/eligibility: service and utility rules vary; confirm with the city; emergency limit: for immediate danger or fire call 911
City of Cortland Public Works
The city lists contact paths for water and sewer concerns and information about its yard-waste compost site. Ask the department whether a material or issue falls within its service; it does not provide household cleanout work.
Role: home-health and safety assessment, education, and referrals; geography: Cortland County; cost/eligibility: certain products may be provided at no cost when need and availability allow; confirm program fit; emergency limit: not an emergency inspection or crisis response
Cortland County Healthy Neighborhoods Program
The county program addresses home-related health concerns such as fire safety and environmental hazards. Call to ask whether an assessment is available for your concern and what participation involves; products depend on need and supply.