A Hoarding Alliance local resource guide

Hoarding support in Roswell, New Mexico.

A people-first place to begin—whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in Chaves County.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

Choose one next step that feels manageable

You do not need to solve everything today. Start with the kind of support that fits: a confidential conversation, local care navigation, or help finding practical resources. Ask what is available, what it costs, and what information is needed before sharing more than you want to.

If you are unsure where to begin, Fight the Blight can be a first conversation about hoarding-related support and virtual peer groups. Share only what feels comfortable and decide together what next step, if any, fits.

Role: nonprofit hoarding-support and virtual-group front door; geography: ask about options serving Roswell and Chaves County; cost/eligibility: confirm current services and eligibility with the organization; emergency limit: not emergency response, crisis dispatch, or therapy.

For immediate danger

For immediate danger, fire, or urgent medical help call 911. For a behavioral-health or suicide crisis, call or text 988 or call New Mexico Crisis and Access Line at 1-855-662-7474. Chaves County 2-1-1 also lists an after-hours behavioral-health route: call 2-1-1 and press 9. This guide is not an emergency service, clinical evaluation, shelter placement, legal representation, or cleanup provider.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Role: private-pay hoarding support, organizing and education; geography: ask about remote or in-person availability for Chaves County; cost/eligibility: private-pay fees and scope must be confirmed before starting; emergency limit: not crisis response or clinical treatment. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

The Peer Tree

For situations outside grant-funded support, ask The Peer Tree about private-pay options, scope, pacing, and cost. Confirm whether the service is available in your area before sharing sensitive details.

Role: digital peer support and self-guided tools for people affected by hoarding and supporters; geography: online; cost/eligibility: check current access and terms; emergency limit: not therapy, clinical care, or emergency support. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Unburied

Unburied offers a digital peer-support path for people directly affected and for friends or family. It is not therapy or an emergency service.

Role: local health and human-services navigation; geography: Chaves County; cost/eligibility: call or text for information and ask providers about their rules; emergency limit: not 911 or 24/7 crisis response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Chaves County 2-1-1 navigation

A trained navigator can help identify food, housing, healthcare, transportation, utility, and other local options. The Council lists weekday hours of 9 a.m.–4 p.m.; call 2-1-1 or text 575-910-0465 and confirm current hours.

Role: outpatient behavioral-health care and support; geography: Roswell, serving southeastern New Mexico; cost/eligibility: provider lists self-pay, insurance, Medicaid and Medicare through MCOs; confirm payer, fees, intake and fit; emergency limit: routine appointments are not emergency response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

La Casa Behavioral Health Center

La Casa describes counseling for children and adults, medication management, community support and psychosocial rehabilitation. Ask what service fits your needs and whether the current Roswell program has availability.

Role: statewide behavioral-health crisis counseling and connection; geography: New Mexico, including Chaves County; cost/eligibility: free/confidential per provider; emergency limit: for immediate danger or urgent medical response call 911. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Crisis and Access Line

For behavioral-health crisis support, call 1-855-662-7474 or call/text 988. Service is listed as available 24 hours a day; use 911 for immediate danger or urgent medical help.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Role: emergency dispatch; geography: Roswell and Chaves County; cost/eligibility: immediate danger, fire, or urgent medical emergency; emergency limit: reserve 911 for emergencies, not routine navigation. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Immediate danger, fire, or urgent medical emergency — 911

If someone is in immediate danger, there is a fire, or urgent medical help is needed, call 911. Give the exact address or nearest landmarks and follow the dispatcher’s instructions.

Role: crisis counseling and support; geography: nationwide, including New Mexico; cost/eligibility: free and confidential; emergency limit: call 911 for immediate danger or urgent medical response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

988 Suicide & Crisis Lifeline

Call or text 988 for mental-health, suicide, or substance-use crisis support. If there is immediate danger or urgent medical need, call 911.

Role: behavioral-health crisis counseling and connection; geography: New Mexico; cost/eligibility: provider describes free confidential support; emergency limit: not a substitute for 911 in immediate danger. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Crisis and Access Line — 24/7

Call 1-855-662-7474 for statewide crisis support. The service lists TTY and relay access on its site. Confirm the best channel if a phone or language accommodation is needed.

Role: local after-hours crisis connection; geography: Chaves County; cost/eligibility: ask the navigator or crisis provider; emergency limit: not for immediate danger, which requires 911. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Chaves County after-hours behavioral-health crisis route

Chaves County Health Council currently directs callers to call 2-1-1 and press 9 after hours to connect with Pecos Valley Public Services. If you cannot connect or the situation becomes life-threatening, call 911 or 988 as appropriate.

Role: non-crisis peer listening and encouragement; geography: New Mexico; cost/eligibility: provider describes free confidential support; emergency limit: not a crisis line, therapy, or emergency response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Peer-to-Peer Warmline

A New Mexico Certified Peer Support Worker offers a listening ear. Current hours are phone daily 3–11:30 p.m. Mountain Time and text daily 6–11 p.m. Mountain Time; use 988 for crisis support.

Role: survivor-specific confidential shelter, advocacy and crisis support; geography: Roswell/Chaves County; cost/eligibility: call privately to discuss access and eligibility; emergency limit: not general shelter; call 911 for immediate danger. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Refuge — domestic-violence and sexual-assault support

The New Mexico Secretary of State lists Roswell Refuge survivor-support contacts. If it is safe, call to ask about confidential shelter and advocacy, current intake, and safe ways to connect; do not rely on this listing for general housing.

Role: local shelter intake for people experiencing homelessness; geography: Roswell; cost/eligibility: on-site interview and program screening; call to check current openings; emergency limit: not emergency dispatch or guaranteed placement. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Homeless Coalition intake

The Coalition describes temporary shelter and weekday intake interviews. Contact or visit only after confirming current intake process, location, eligibility, and whether space is available.

Role: local adult/older-adult service navigation; geography: Roswell; cost/eligibility: ask about program eligibility and any fees; emergency limit: not crisis or emergency response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Adult Center and aging-services contact

The City lists an Adult Center contact. Call to ask what current services may support older adults or caregivers and what eligibility, schedule, and access requirements apply.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Role: local resource navigation; geography: Chaves County; cost/eligibility: ask each referred provider; emergency limit: not crisis dispatch. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Chaves County Health Council — 2-1-1 resource navigation

Call 2-1-1 or text 575-910-0465 on weekdays, currently listed 9 a.m.–4 p.m., to ask about food, housing, healthcare, utilities, transportation, or other needs. Confirm the current schedule before relying on it.

Role: community education and behavioral-health resource connection; geography: Chaves County; cost/eligibility: confirm services and access directly; emergency limit: use 988/911 or the posted after-hours line for urgent needs. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Chaves County behavioral-health and wellness navigation

The Health Council describes local suicide-prevention, overdose-prevention, and access/navigation work. It can help identify local partners but does not itself promise treatment availability.

Role: qualified behavioral-health care; geography: Roswell and southeastern New Mexico; cost/eligibility: confirm payer, fees, age/service fit and intake; emergency limit: routine care is not crisis response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

La Casa outpatient counseling and care coordination

La Casa lists outpatient individual, family, couples and group counseling, and community support that can help coordinate services under a treatment plan. Ask about current provider availability and whether they can address your goals.

Role: rehabilitative daily-living and community support; geography: Roswell; cost/eligibility: provider screening and payer rules apply; confirm current enrollment and service location; emergency limit: not emergency housing or crisis response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

La Casa psychosocial rehabilitation and housing-skills support

La Casa describes psychosocial rehabilitation focused on daily-living and social skills, support networks, and housing stability. Ask whether it is available to you and what referral or treatment-plan criteria apply.

Role: patient preparation and billing questions; geography: La Casa locations; cost/eligibility: contact admissions about payment and any sliding-fee application; emergency limit: not emergency care. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

La Casa patient financial and appointment information

Before an appointment, ask what records or forms to bring, what the visit costs, which plans are accepted, and whether a current sliding-fee option applies to you. Do not assume a discount without approval.

Role: civil legal-aid intake and referrals; geography: Roswell office and statewide service areas; cost/eligibility: free help is subject to eligibility, case type and capacity; emergency limit: not emergency response or legal representation until accepted. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Legal Aid — Roswell office and intake

The office is listed at 200 E. Fourth Street, Suite 200, Roswell. Statewide intake is listed Monday–Thursday 9:30 a.m.–4 p.m.; call before visiting and ask whether your issue and income qualify.

Role: civil housing-law information and possible legal assistance; geography: New Mexico, subject to intake coverage; cost/eligibility: screening and capacity apply; emergency limit: does not provide emergency shelter or guarantee representation. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Legal Aid — housing law

For a landlord-tenant, eviction, or housing-benefit question, review the program and contact intake promptly about deadlines, eligibility, and whether the issue can be accepted.

Role: temporary shelter and service connections; geography: Roswell; cost/eligibility: intake interview and current program criteria apply; call to confirm open space; emergency limit: not a guarantee of immediate placement. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Homeless Coalition

The Coalition describes shelter for adults and families, with weekday on-site intake interviews. Confirm current intake hours, location, eligibility, accessibility, and capacity before traveling.

Role: affordable-housing application and status information; geography: Roswell; cost/eligibility: income/program screening applies; current site says public housing is full and applications are not accepted; emergency limit: not emergency shelter. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Housing Authority — public and workforce housing status

The Housing Authority currently reports a full public-housing status and no applications accepted. It also describes below-market workforce rentals; call to verify whether any units are available and who qualifies.

Role: city-maintained referral list; geography: Roswell; cost/eligibility: ask each listed organization; emergency limit: the City does not promise beds or directly place callers through this list. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

City of Roswell homeless-services partner directory

The City's page lists local organizations that may offer food or other services. Treat it as a directory: call the organization to confirm current hours, entry rules, and availability.

Role: local food distribution and basic-needs support; geography: Roswell; cost/eligibility: confirm current service terms and access; emergency limit: not shelter placement or crisis care. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Harvest Ministries food and basic-needs center

Harvest Ministries posts weekday ministry-center hours and food distribution, with shower/laundry hours also listed. Call first to confirm today's schedule, supplies, and any participation requirements.

Role: local public transportation; geography: Roswell; cost/eligibility: fares and passes apply; confirm current schedule, accessible boarding, and route fit; emergency limit: not medical transport. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Transit fixed-route service

The City posts route maps, service times, holidays, fares, and accessibility information. Check the current route and call with questions before planning an appointment trip.

Role: on-demand transit between designated stops; geography: Roswell; cost/eligibility: regular transit fares apply; confirm availability and pickup details; emergency limit: not door-to-door or emergency medical transport. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Transit Dial-a-Ride

The City says Dial-a-Ride serves designated stops and is not door-to-door. Call the Transit office to request a pickup and confirm timing, stops, and current service conditions.

Role: transit accessibility information; geography: Roswell; cost/eligibility: special-service eligibility is determined by Transit; confirm application and fare; emergency limit: not urgent medical transport. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Accessible transportation qualification

If you cannot use regular buses, the City asks riders to contact Roswell Transit to learn how to qualify for special transportation. Do not assume a particular accommodation or pickup is available without approval.

Role: city bulky-waste collection; geography: eligible Roswell residential addresses; cost/eligibility: follow bundle and placement rules; timing is not guaranteed; emergency limit: not a hoarding cleanout or hauling contractor. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Residential bulk-trash pickup requests

The City's process is temporarily adjusted: call to request a grapple-truck pickup and leave your name, number, and address if needed. Requests are queued; collection days depend on staffing. Confirm the current rules before setting items outside.

Role: municipal waste drop-off information; geography: city and county users subject to current rules; cost/eligibility: rates/material restrictions apply; one free monthly pickup-truckload is described for city residents with a current city water bill; emergency limit: not removal from the home. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell landfill resident drop-off and rates

Check accepted materials, current hours, fees, vehicle/load requirements, and proof of city residency before transporting anything. A landfill is not a hauling service.

Role: municipal utility and service navigation; geography: Roswell city customers; cost/eligibility: account terms, assistance programs and fees must be confirmed with the City; emergency limit: not crisis support. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell city utilities and service contacts

The City lists utility and service contacts. If a housing or safety issue includes water, sanitation, or a city service concern, call the relevant department and ask about current account, inspection, and assistance procedures.

Role: library access and outreach; geography: Roswell service area; cost/eligibility: library card and delivery rules may apply; confirm availability; emergency limit: not in-home care or crisis response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Public Library outreach and delivery

The Public Library lists community service options, including delivery/outreach information. Call to ask whether your address and circumstances qualify and how to request access.

Role: weekday social check-in call; geography: Roswell residents living alone; cost/eligibility: city describes the program as free; confirm enrollment and eligibility; emergency limit: not a monitored emergency response system. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Good Morning Call check-in

The City describes a weekday morning call program for residents who live alone. Ask how sign-up works and what happens if a call is missed; do not rely on it instead of emergency services.

Role: domestic-violence and sexual-assault survivor shelter and advocacy; geography: Roswell; cost/eligibility: confidential intake and program criteria apply; emergency limit: survivor-specific, not general shelter. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Refuge survivor services

The New Mexico Secretary of State maintains Roswell Refuge contact information. If safe, call to confirm current hotline, confidentiality, and access; use 911 for immediate danger.

Role: non-crisis peer support; geography: New Mexico; cost/eligibility: provider describes free confidential calls/texts; emergency limit: not therapy, crisis response, or emergency support. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Peer-to-Peer Warmline

For a supportive conversation with a certified peer, call daily 3–11:30 p.m. MT or text daily 6–11 p.m. MT. For crisis support call/text 988 instead.

Role: statewide aging, caregiving, and long-term-services navigation; geography: New Mexico residents; cost/eligibility: programs have differing rules; confirm county coverage and eligibility; emergency limit: not emergency response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico Aging and Long-Term Services information

For older adults or caregivers, ask the state department what programs or local agencies serve Chaves County and what documentation, costs, or waiting lists apply.

Role: municipal department routing; geography: Roswell; cost/eligibility: department-specific; confirm service rules; emergency limit: not emergency dispatch. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell City Department phone directory

The City directory includes Adult Center, Transit, Solid Waste, utilities, library, and other contacts. Use it to reach the responsible department and confirm current service details.

Role: statewide health and human-services navigation; geography: New Mexico; cost/eligibility: ask each referred program; emergency limit: not crisis dispatch or 911. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico 2-1-1 statewide resource navigator

If the local navigator is unavailable, use New Mexico 2-1-1 to ask about statewide programs and connections. Confirm availability and current hours directly.

Role: confidential-address program information for eligible survivors; geography: New Mexico; cost/eligibility: enrollment criteria and application are required; emergency limit: not emergency shelter or law enforcement response. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

New Mexico's Safe at Home program information

The Secretary of State explains eligibility and lists local survivor-service contacts. Contact a trained advocate to discuss safe options before changing addresses or leaving materials that could reveal a location.

Role: searchable local program directory; geography: Chaves County; cost/eligibility: verify each listing's current rules; emergency limit: not a crisis line. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Chaves County Health Council 2-1-1 online guide

Use the Council's resource search or call/text a navigator when a digital listing is unclear. The separate assessment feature is marked coming soon, so use the current phone/text contacts instead.

Role: shelter intake and basic service connections; geography: Roswell; cost/eligibility: screening and capacity apply; confirm by phone; emergency limit: not a guaranteed bed or emergency medical service. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Roswell Homeless Coalition family and adult intake

The coalition describes separate facilities and an intake interview. Ask about household composition, pets, accessibility, belongings, current openings, and the safest time to meet before traveling.

Role: public emergency information and preparedness; geography: Roswell/Chaves County; cost/eligibility: check current alert enrollment; emergency limit: call 911 for immediate assistance. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

Chaves County emergency management and alerts

Use official city or county emergency-management channels for local warnings and preparedness information. Confirm the correct enrollment and contact route before an emergency.

Role: community social connection; geography: Roswell; cost/eligibility: ask about city program eligibility and availability; emergency limit: not a wellness-monitoring or crisis-response guarantee. | Use this page to identify possible next steps, then confirm current service area, eligibility, fees, access, and availability directly with the organization. Listing is not an endorsement.

A local check-in for isolated residents and caregivers

If a person is living alone, ask the City about its weekday Good Morning Call program and whether it fits. Arrange a separate plan for urgent medical or safety concerns.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Roswell, New Mexico, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight