Role: county-government navigation and public-service pathway; geography: New Castle County; cost/eligibility: ask the department about forms, fees, and jurisdiction; emergency limit: not emergency response. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
New Castle County government
Use the official county site to identify public safety, inspections, human services, libraries, environmental services, senior centers, permits, and other county contacts.
Role: city-government service directory; geography: Wilmington city limits; cost/eligibility: confirm the department and jurisdiction serving the address; emergency limit: not emergency dispatch. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
City of Wilmington departments
The city's department directory connects residents to public works, housing, public safety, inspections, parks, and other city services.
Role: city code-enforcement and housing-inspection pathway; geography: Wilmington city limits; cost/eligibility: confirm complaint, inspection, rental, and public-nuisance rules; emergency limit: not emergency dispatch or a cleanup service. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Wilmington Licenses and Inspections
Use this department for questions about code enforcement, rental inspections, housing inspections, and public-nuisance properties. Ask what information is needed and what happens next.
Role: fire-safety inspection and code-enforcement pathway; geography: Wilmington city limits; cost/eligibility: confirm complaint, inspection, and building rules; emergency limit: call 911 for immediate fire or life danger. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Wilmington Fire Marshal code enforcement
The Fire Marshal's Office explains fire-safety enforcement, inspections, emergency plans, and complaint questions for residential and commercial occupancies.
Role: city planning, permits, inspections, zoning, and building-code pathway; geography: Wilmington city limits; cost/eligibility: confirm the address and permit question; emergency limit: not emergency response. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Wilmington Land Use and Planning
Use the department's current guidance for permits, building inspections, zoning, structural safety concerns, and land-use questions.
Role: city service-request and information pathway; geography: Wilmington city limits; cost/eligibility: confirm the service request and address; emergency limit: not emergency dispatch. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Wilmington 311
Call 311 within Wilmington or (302) 576-2620 from outside city limits to ask about city services or lodge a concern. Use 911 for emergencies.
Role: city sanitation, recycling, and special-pickup information; geography: Wilmington city limits; cost/eligibility: confirm collection rules, size limits, fees, and appointment timing; emergency limit: not a cleanup contract. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Wilmington trash and recycling
Review current trash, recycling, yard-waste, hazardous-waste, and special-pickup guidance before placing items at the curb.
Role: public-transit route and paratransit information; geography: New Castle County and statewide Delaware routes; cost/eligibility: confirm fare, route, schedule, and paratransit eligibility; emergency limit: not emergency transportation. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
DART First State routes and schedules
Check current routes, schedules, service notices, trip-planning information, and paratransit reservation contacts before traveling.
Role: state behavioral-health crisis and mobile-response pathway; geography: New Castle County and northern Delaware; cost/eligibility: ask the current crisis team about the situation; emergency limit: call 911 for medical or immediate physical danger. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Delaware crisis response
Delaware DHSS lists 988, Delaware HopeLine, Northern Delaware mobile crisis, and recovery-response options. A behavioral-health crisis is not the same as an emergency dispatch request.
Role: state community mental-health, crisis, and treatment-access pathway; geography: Wilmington and New Castle County; cost/eligibility: confirm program eligibility and intake; emergency limit: not emergency dispatch. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
DSAMH Wilmington contacts
The Delaware Division of Substance Abuse and Mental Health lists Wilmington community mental-health, crisis, treatment-access, protective-services, and related contacts.
Role: state emergency-shelter and transitional-housing navigation; geography: Delaware, including New Castle County; cost/eligibility: eligibility, shelter capacity, and motel-voucher rules must be confirmed; emergency limit: not a guarantee of a bed. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Emergency and transitional housing
Delaware DHSS explains 211, State Service Centers, Centralized Intake, Housing Alliance referrals, and conditions that may affect emergency motel assistance.
Role: state benefits, food, utility-assistance, and case-navigation pathway; geography: Wilmington/New Castle County; cost/eligibility: confirm eligibility, documents, hours, and current services; emergency limit: not emergency dispatch. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Belvedere State Service Center
The Belvedere State Service Center provides a local place to ask about benefits, Medicaid, food, energy assistance, and other public supports.
Role: state online benefits application and case-information portal; geography: Delaware; cost/eligibility: program rules and document requirements must be confirmed; emergency limit: not emergency response. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Delaware ASSIST
Use ASSIST to apply for or manage eligible Delaware social-service and Medicaid programs, or ask a State Service Center for help with intake.
Role: state LIHEAP, DEAP, crisis-utility, and weatherization pathway; geography: Delaware, including New Castle County; cost/eligibility: income, season, energy source, shutoff status, and program rules must be confirmed; emergency limit: call 911 for a life-threatening utility emergency. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Delaware utility assistance and weatherization
Delaware DHSS describes energy assistance, crisis help, and weatherization. Apply through ASSIST or call the current program contacts before relying on help.
Role: state housing-finance, rental, and housing-program navigation; geography: Delaware; cost/eligibility: income, household, waitlist, and program requirements must be confirmed; emergency limit: not a guarantee of housing. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Delaware State Housing Authority
Review current state housing programs and search tools for rental assistance, affordable housing, home repair, and related options.
Role: public-housing and housing-choice-voucher pathway; geography: Wilmington; cost/eligibility: current waitlist, income, household, and program rules must be confirmed; emergency limit: not a guarantee of placement. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Wilmington Housing Authority
The Wilmington Housing Authority is a local affordable-housing provider. Check current applications, waitlists, resident rules, and contact options directly.
Role: county court location and public legal-system information; geography: New Castle County; cost/eligibility: confirm filing, access, screening, and accommodation rules; emergency limit: not legal representation or emergency dispatch. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
New Castle County Court of Common Pleas
The Delaware Courts page identifies the New Castle County Court of Common Pleas at the Leonard L. Williams Justice Center in Wilmington and lists current access information.
Role: civil legal-aid and court self-help navigation; geography: New Castle County and Delaware; cost/eligibility: income, age, disability, matter, and program rules must be confirmed; emergency limit: not legal representation for every matter. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Delaware Courts legal assistance
The Delaware Courts directory explains how to seek Community Legal Aid Society, Delaware Volunteer Legal Services, and other civil legal-help pathways.
Role: national crisis-support pathway; geography: United States, including Delaware; cost/eligibility: free and confidential crisis support; emergency limit: call 911 for immediate physical danger or medical emergency. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
988 Suicide and Crisis Lifeline
Call or text 988 for immediate emotional or behavioral-health crisis support. This is not a property-cleanout, housing-placement, or emergency-dispatch service.
Role: poison-exposure information and triage pathway; geography: United States, including Delaware; cost/eligibility: call for current guidance; emergency limit: call 911 for collapse, breathing trouble, seizure, or immediate life danger. | Confirm current intake, eligibility, geography, fees, hours, accessibility, and capacity before relying on a referral.
Poison Help
Call Poison Help for questions about possible poisoning or exposure. Keep the person and scene safe and follow the current instructions from the poison specialists.