Safety and stability
When the concern involves safety, housing, or crisis
These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve protective services, housing screening, or emergency dispatch.
Behavioral-health crisis support - Free 24/7
988 Suicide and Crisis Lifeline
Call or text 988 for confidential support if someone is experiencing a mental-health, substance-use, or suicide-related crisis or emotional distress. It is a crisis-support pathway, not a long-term organizing service. The District's Access Helpline is also available for local behavioral-health navigation.
Social-service navigation - Weekdays; not emergency support
D.C. 211 Warmline
The 211 Warmline is the District's social-service referral and navigation hub for residents, seniors, children, and families. It can help with housing, utilities, food, clothing, transportation, mental health, and other supports. The District lists operating hours as Monday through Friday, 9 a.m. to 5 p.m.; after hours, leave a voicemail for a callback. Call 911 for emergencies and 988 for mental-health crisis support.
Housing crisis and shelter access - Eligibility and availability apply
D.C. Homeless Services and Shelter Hotline
The District Department of Human Services provides shelter, prevention, diversion, outreach, and housing programs for people experiencing or at risk of homelessness. The shelter hotline can provide information and free accessible transportation to emergency shelter. Hours and access rules vary by season and household type, so confirm current options directly.
Housing referrals - Assessment and eligibility apply
D.C. Coordinated Assessment and Housing Placement
CAHP is the District's coordinated-entry system for people experiencing homelessness. It uses standardized assessment and referrals for permanent supportive housing, targeted affordable housing, rapid rehousing, transitional housing, and other options. It can connect people to temporary housing and services, but it is not a guarantee of immediate or permanent placement.
Non-emergency city services - D.C.
D.C. 311
D.C. 311 is the District's one-stop route for city services, information, and police non-emergencies. It may help with non-emergency property, sanitation, or city-service questions, but it is not a supportive hoarding intervention and should not replace 911 when health, safety, or property is in immediate danger.