A Hoarding Alliance local resource guide

Hoarding support in Rocky Mount, Virginia.

Start with a respectful next step in Rocky Mount or elsewhere in Franklin County. This guide connects people, families, supporters, and local systems with practical pathways while keeping emergencies and qualified care in the right lane.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

A calm place to begin

You do not have to solve everything at once. Start with the pathway that fits the situation, then confirm current availability, eligibility, cost, jurisdiction, and safety requirements directly with the organization.

For immediate danger

If there is immediate danger, fire, a medical emergency, violence, or an active threat, call 911. For emotional or behavioral-health crisis support, call or text 988 or use Virginia's local crisis and community-services pathways.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area, including possible support for Franklin County; private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Franklin County.

Digital peer-support pathway - online for people affected by hoarding and clutter concerns and their supporters; current access and eligibility should be confirmed; no fee or clinical-coverage claim is made here; not therapy, crisis response, or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends, family, property managers, municipal workers, and other supporters.

Free, confidential resource navigation for housing, food, health care, utilities, transportation, legal help, and basic needs - Virginia, including Franklin County; 24/7 service; each referred provider has its own eligibility, cost, and availability rules; not emergency dispatch

211 Virginia

211 Virginia connects people with current local resources for housing, food, health care, utilities, transportation, mental health, and other needs. Ask for options serving Rocky Mount and Franklin County.

Qualified community-services-board pathway for mental health, substance use, developmental services, crisis support, and recovery - Franklin County and the Martinsville-area service region; intake, insurance, financial-assistance, and capacity rules vary; not emergency dispatch

Piedmont Community Services

Piedmont Community Services is the public behavioral-health, substance-use, developmental-services, and crisis pathway serving Franklin County. Confirm the current intake, crisis route, coverage, and Rocky Mount access point.

Local acute-care and qualified-hospital pathway - 180 Floyd Avenue, Rocky Mount; emergency, inpatient, outpatient, insurance, transfer, billing, and capacity rules must be confirmed directly; not cleanup or hoarding support

Carilion Franklin Memorial Hospital

Carilion Franklin Memorial Hospital is a local qualified-care option for Franklin County. Call 911 for a life-threatening emergency and confirm hospital, behavioral-health, financial-assistance, and transfer information directly.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - Rocky Mount and Franklin County; use for fire, medical emergency, violence, rescue, or an active threat; not a hoarding-support program, counseling service, or cleanup provider

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, or a threat that cannot wait for a scheduled service.

Emotional-distress and suicide-crisis support - Virginia and nationwide; phone, text, and chat access; free and confidential; crisis-support eligibility and local follow-up vary; not fire, EMS, or police dispatch; call 911 for immediate physical danger

988 Suicide & Crisis Lifeline

Call or text 988 for emotional distress, suicidal thoughts, or a behavioral-health crisis. If there is immediate physical danger, fire, a medical emergency, or an active threat, call 911 instead.

County fire, EMS, emergency-management, animal-control, and prevention pathway - 50 Claiborne Avenue, Rocky Mount; 540-483-3091; call 911 for emergencies; response, billing, and coverage rules apply; not cleanup or clinical care

Franklin County Public Safety

Franklin County Public Safety coordinates fire, EMS, animal control, emergency management, and related preparedness resources. Call 911 for an emergency and use the office contact for planning questions that can wait.

County fire, rescue, EMS, fire-prevention, and emergency-preparedness pathway - Rocky Mount and all Franklin County; 540-483-3091; emergency phone 911; response, billing, and coverage rules apply; not cleanup or clinical care

Franklin County Fire and EMS

Franklin County Fire and EMS works with career and volunteer fire and rescue companies across the county. Call 911 for an emergency and contact the department for non-emergency prevention or preparedness questions.

County emergency-communications and dispatch pathway - Franklin County; call 911 for immediate danger; non-emergency routing and jurisdiction rules apply; not counseling, housing placement, or cleanup

Franklin County Emergency Communications

Use Franklin County's public-safety system for emergency communications and dispatch information. Call 911 for an active emergency and confirm the right non-emergency route for a question that can wait.

County law-enforcement, courtroom-security, jail, civil-process, and non-emergency public-safety pathway - 70 East Court Street, Rocky Mount; 540-483-3000; call 911 for immediate danger; not counseling or cleanup

Franklin County Sheriff's Office

Use the Franklin County Sheriff's Office for county law-enforcement and public-safety questions that are not an active emergency. Confirm the correct current route for the situation.

Municipal police, town-code, parking, traffic, crime-prevention, and public-safety pathway - Town of Rocky Mount; town jurisdiction and report rules apply; call 911 for immediate danger; not counseling or cleanup

Rocky Mount Police Department

Franklin County identifies the Rocky Mount Police Department as the town's municipal public-safety and code-enforcement route. Confirm town jurisdiction and the current non-emergency reporting process.

Local emergency-department and acute-care pathway - 390 South Main Street, Rocky Mount; 24/7 emergency services; triage, transfer, insurance, billing, and capacity rules apply; call 911 for life-threatening symptoms; not cleanup or hoarding support

Carilion Franklin Memorial Hospital Emergency Room

Carilion Franklin Memorial Hospital's emergency room provides acute care, imaging, laboratory services, and access to higher-level transfer when needed. Call 911 for life-threatening symptoms rather than driving if conditions may be urgent.

Behavioral-health, substance-use, developmental-services, and crisis pathway - Franklin County clinical office, 30 Technology Drive, Rocky Mount; 540-483-0582; intake, response, insurance, financial-assistance, and capacity rules apply; call 911 for immediate physical danger

Piedmont Community Services Crisis Pathway

Piedmont Community Services provides public behavioral-health and substance-use services and identifies a Franklin County office in Rocky Mount. Confirm the current crisis and intake route; call 911 for immediate physical danger.

Official public-health, WIC, immunization, screening, family-planning, STI, and environmental-health pathway - 365 Pell Avenue, Rocky Mount; 540-484-0292; appointments, fees, and eligibility vary; not emergency care

Franklin County Health Department

The Franklin County Health Department is the local Virginia Department of Health pathway for public-health and environmental-health questions. Confirm appointments, fees, language access, and current services directly.

Local adult, child, family-support, APS, and CPS screening/reporting pathway - 120 East Court Street, Rocky Mount; after-hours CPS 1-800-552-7096 and APS 1-888-832-3858; call 911 for immediate danger; screening and jurisdiction rules apply

Franklin County Department of Social Services Protective Services

Use Franklin County Social Services when a child or adult may be experiencing abuse, neglect, exploitation, or unsafe conditions and the situation is not an immediate 911 emergency. Confirm the current local or statewide route.

Confidential survivor-support and safety-planning pathway - Virginia, including Franklin County; advocates, local referrals, and shelter options vary; call 911 for immediate danger; not housing or cleanup guarantee

Virginia Sexual and Domestic Violence Hotline

Call or text Virginia's statewide hotline for confidential support related to sexual or domestic violence. Advocates can help identify local options; call 911 for immediate danger.

Poison-exposure information and medical guidance - Virginia; call 911 for collapse, seizure, breathing trouble, or another immediate emergency; not hoarding support or cleanup

Virginia Poison Center

Call the Virginia Poison Center for poison-exposure guidance. If someone has collapsed, cannot breathe normally, is having a seizure, or is in immediate danger, call 911 first.

Utility-locate and excavation-safety pathway - Virginia, including Franklin County; submit before digging; marking and utility-owner rules apply; call 911 for an active gas, electrical, fire, or other utility emergency

Virginia 811

Contact Virginia 811 before digging or disturbing ground so utility lines can be marked. Use 911 for an active gas, electrical, fire, or other immediate utility danger.

State emergency-preparedness, alerts, shelter, and disaster-information pathway - Virginia, including Franklin County; local incident instructions and eligibility rules apply; call 911 for an active emergency

Virginia Emergency Management

Virginia Emergency Management provides preparedness and disaster-information resources that complement Franklin County emergency services. Follow current local incident instructions and call 911 for an active emergency.

County housing, planning, building, land-use, property, and code-information pathway - 1255 Franklin Street, Rocky Mount; 540-483-3030; jurisdiction, permit, inspection, fee, and appeal rules apply; not emergency dispatch or private cleanup

Franklin County Housing and Code Navigation

Use Franklin County's housing and government pages to identify the right route for building, planning, property, housing, and code questions. Confirm jurisdiction and current requirements directly.

County solid-waste, recycling, landfill, and disposal-information pathway - Franklin County; accepted-material, hours, fee, service-area, and hazardous-material rules apply; not hazardous-emergency response

Franklin County Solid Waste

Use Franklin County's public-works and solid-waste route for disposal, recycling, and convenience-center questions. Confirm hours, fees, accepted materials, and special handling before traveling.

County animal-control and public-safety pathway - 81 State Street, Rocky Mount; 540-483-3000; after-hours rules apply; call 911 for immediate danger; not counseling or cleanup

Franklin County Animal Control

Use Franklin County Animal Control for animal-safety questions and reports that are not an active emergency. Confirm service area and current response process.

State law-enforcement and public-safety pathway - Virginia, including Franklin County; call 911 for immediate danger; jurisdiction and report rules apply; not counseling or cleanup

Virginia State Police

Use Virginia State Police for state law-enforcement information when appropriate. Call 911 for an active emergency and confirm whether county, town, or state jurisdiction applies.

State-road, right-of-way, access, traffic, and roadway-safety information pathway - Virginia, including Franklin County; state, county, and town jurisdiction rules apply; call 911 for an immediate roadway danger; not private-property cleanup

Virginia Department of Transportation

VDOT provides the state route for roadway, right-of-way, access, and traffic-safety questions. Confirm whether an issue belongs to VDOT, Franklin County, or the Town of Rocky Mount before submitting a request.

Municipal administration, permits, codes, public works, utilities, records, and town-service pathway - Rocky Mount; town jurisdiction, service-area, fee, and code rules apply; call 911 for emergencies; not private cleanup

Town of Rocky Mount Government

Use the Town of Rocky Mount for current municipal services, permits, codes, records, utilities, and public-works questions. Confirm town jurisdiction before making a property request.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Local benefits, SNAP, Medicaid, TANF, energy, adult, child, family, protective-services, and self-sufficiency pathway - 120 East Court Street, Rocky Mount; 540-483-9247; program, income, household, documentation, seasonal, and appointment rules apply; not emergency dispatch

Franklin County Department of Social Services

Franklin County Social Services is a local starting point for public benefits, family services, adult services, child services, energy assistance, protective services, and self-sufficiency support. Ask about current eligibility and required documents.

Online benefits screening and application pathway for SNAP, Medicaid, TANF, energy assistance, and related programs - Virginia, including Franklin County; income, household, documentation, and program rules apply; not emergency dispatch

Virginia CommonHelp

CommonHelp is Virginia's online route to screen and apply for several public-benefit programs. Confirm current rules and contact Franklin County Social Services if online access is difficult.

State energy-bill and fuel-assistance pathway - Virginia, including Franklin County; seasonal, income, household, application, and funding rules apply; not emergency dispatch

Virginia Energy Assistance

Virginia's energy-assistance pathway can help eligible households ask about heating, cooling, crisis, and utility support. Confirm current application windows and local documentation requirements.

County-published navigation guide for health, benefits, food, housing, transportation, and community support - Franklin County; individual provider eligibility, hours, cost, and capacity rules apply; not emergency dispatch

Franklin County Community Resource Directory

Franklin County maintains a local community-resource directory with public-health, benefits, food, housing, and practical contacts. Confirm every listing directly before relying on it.

County housing-navigation pathway linking Habitat, SERCAP, STEP, USDA, Virginia Housing, DHCD, and regional housing partners - Franklin County; income, property, funding, application, and program rules vary; not emergency shelter or guaranteed placement

Franklin County Housing Resources

Franklin County's housing-resources page identifies current public and nonprofit housing-repair, affordability, and stabilization pathways. Confirm current availability, eligibility, waitlists, and service area directly.

Statewide affordable-rental and housing-search pathway - Virginia, including Franklin County; property availability, income limits, screening, deposits, accessibility, and landlord rules vary; not emergency shelter or guaranteed placement

Virginia Housing Search

Virginia Housing Search can help identify current rental and affordable-housing listings. Confirm availability, eligibility, deposits, screening, accessibility, and application requirements directly with each property.

State housing, community-development, homelessness, repair, and energy-efficiency pathway - Virginia, including Franklin County; income, property, funding, application, and program rules vary; not emergency dispatch or guaranteed assistance

Virginia Department of Housing and Community Development

Virginia DHCD is a statewide housing and community-development pathway that may connect eligible households and local partners to repair, affordability, and stabilization programs. Confirm current local availability.

Federal housing-search, homelessness, public-housing, voucher, tenant, and disaster-resource pathway - Virginia, including Franklin County; HUD is not a direct provider; local waitlists, eligibility, screening, and availability rules apply; not emergency dispatch

HUD Virginia Housing and Homelessness Resources

HUD's Virginia resource page explains routes for affordable housing, homelessness, public housing, vouchers, tenant help, and local referrals. Dial 211 for current local navigation and confirm each program directly.

Community mental-health, substance-use, developmental-disability, crisis, recovery, and case-management pathway - Franklin County; Rocky Mount clinical office at 30 Technology Drive; intake, insurance, financial-assistance, and capacity rules vary; not emergency dispatch

Piedmont Community Services

Piedmont Community Services serves Franklin County through a Rocky Mount office and offers public behavioral-health, substance-use, developmental, crisis, prevention, and recovery pathways. Confirm intake and current access options.

Qualified community-health-center pathway - Rocky Mount and Franklin County; health-care, sliding-fee, insurance, appointment, and capacity rules must be confirmed directly; not emergency dispatch or a cleaning service

Bernard Healthcare Center

Bernard Healthcare is identified in a current Virginia resource directory as a local healthcare option in Rocky Mount. Confirm current services, eligibility, fees, insurance, and appointments directly.

Qualified acute-care, outpatient, emergency, imaging, and hospital-navigation pathway - Rocky Mount; insurance, billing, transfer, appointment, and capacity rules apply; call 911 for life-threatening symptoms; not cleanup or hoarding support

Carilion Franklin Memorial Hospital

Carilion Franklin Memorial Hospital provides local medical care and emergency services for Franklin County. Confirm current departments, financial-assistance, patient-support, and transfer information directly.

Aging, caregiver, nutrition, medical-transportation, recreation, and social-support pathway - 2150 Sontag Road, Rocky Mount; 540-483-9238; age, mobility, scheduling, program, and capacity rules apply; not emergency dispatch

Franklin County Office of Aging

Franklin County Office of Aging provides an entry point for medical transportation, activities, caregiver and aging resources, and local referrals. Confirm age, mobility, scheduling, and current program requirements.

Regional aging, transportation, nutrition, caregiver, and support-services pathway - Franklin County and Southern Virginia; age, program, scheduling, and capacity rules apply; not emergency dispatch

Southern Area Agency on Aging

The Southern Area Agency on Aging lists Franklin County providers and can help identify current aging, transportation, nutrition, and caregiver pathways. Confirm service area, eligibility, and scheduling directly.

Home-delivered meals, congregate meals, and senior-support pathway with a Franklin County office - 200 Dent Street, Rocky Mount; 540-483-5142; age, mobility, geography, application, and capacity rules vary; not emergency dispatch

STEP, Inc. Meals and Senior Services

STEP, Inc. is listed by the regional aging agency as a Franklin County meal and senior-support pathway. Confirm current meal routes, eligibility, scheduling, and delivery capacity directly.

Local library, public computers, Wi-Fi, printing, research, genealogy, programs, and community-meeting pathway - 355 Franklin Street, Rocky Mount; 540-483-3098; hours, card, accessibility, and program rules apply; not emergency dispatch

Franklin County Public Library

Franklin County Public Library provides free public access to technology, information, printing, local history, programs, and community connection. Confirm hours, card rules, accessibility, and current programming.

Local public-school, student-support, nutrition, enrollment, homeless-family, and family-information pathway - 25 Bernard Road, Rocky Mount; 540-483-5138; enrollment, residency, education, and program rules apply; not emergency dispatch

Franklin County Public Schools

Franklin County Public Schools provides enrollment, family, nutrition, Project Hope, student-support, and school-contact information for local households. Confirm the correct school and current program requirements.

Civil-legal information and possible representation pathway - Virginia, including Franklin County; issue, income, household, conflict, and capacity rules apply; not emergency dispatch or legal advice by this listing

Virginia Legal Aid

Virginia Legal Aid provides civil-legal intake and information for eligible households. Confirm whether the issue, income, location, and current capacity fit its service rules.

Disability, vocational-rehabilitation, independent-living, and aging-services pathway - Virginia, including Franklin County; disability, age, employment, referral, and program rules apply; not emergency dispatch

Virginia Department for Aging and Rehabilitative Services

DARS can connect eligible Virginians to rehabilitation, disability, independent-living, and aging-related services. Confirm the current local office and eligibility route.

Veteran and family benefits, claims, health-care navigation, and referral pathway - Virginia, including Franklin County; veteran status, service records, benefit, and appointment rules apply; not emergency dispatch

Virginia Department of Veterans Services

Virginia Department of Veterans Services can help eligible veterans and families with claims, benefits, health-care navigation, and referrals. Confirm current local access and appointment options.

Workforce, employment, training, disability, and supportive-service pathway - Virginia, including Franklin County; eligibility, program, appointment, and funding rules vary; not emergency dispatch or guaranteed employment

Virginia Career Works

Virginia Career Works provides employment, training, and workforce-navigation resources that may support household stability. Confirm the nearest current access point, eligibility, and available programs.

Local workforce, adult-education, career, rehabilitation, and supportive-service access point - 50 Claiborne Avenue, Rocky Mount; 540-483-0179; program, appointment, eligibility, and funding rules vary; not emergency dispatch or guaranteed employment

The Franklin Center

The Franklin Center is identified in county and state resource materials as a Rocky Mount access point for workforce, career, and rehabilitative services. Confirm current programs, eligibility, and appointments directly.

Local education, family, food, agriculture, home, water, and practical-information pathway - Franklin County; program, schedule, enrollment, and cost rules vary; not emergency dispatch or clinical care

Virginia Cooperative Extension - Franklin County

Virginia Cooperative Extension's Franklin County office provides local educational and practical information, including family, food, home, agriculture, water, and community programs. Confirm current schedules and program details.

Federal Social Security, SSI, disability, and benefits-information pathway - Franklin County residents; identity, work, medical, income, and application rules apply; not emergency dispatch

Social Security Administration

Use the Social Security Administration for current Social Security and SSI information, applications, and account access. Confirm local appointment and representative-service options.

Health-coverage screening, enrollment, renewal, and member-support pathway - Virginia, including Franklin County; income, household, identity, renewal, and plan rules apply; not emergency dispatch

Virginia Medicaid and Cover Virginia

Cover Virginia and Virginia Medicaid provide current coverage and enrollment information. Confirm eligibility, renewal deadlines, plan networks, and how to get help with an application.

County recreation, aging, transportation, facility, and community-program pathway - Franklin County; age, schedule, program, accessibility, and capacity rules vary; not emergency dispatch

Franklin County Parks and Recreation

Franklin County Parks and Recreation publishes local aging, transportation, activities, facilities, and community-program information. Confirm current schedules, eligibility, and accessibility before traveling.

County administration, departments, courts, elections, public safety, social services, planning, housing, and public-service information pathway - Rocky Mount; department, jurisdiction, appointment, and fee rules apply; not emergency dispatch

Franklin County Administration

Franklin County administration is the central route for county departments, public notices, facilities, records, public works, and service navigation. Confirm the right department before making a request.

Circuit, general district, juvenile and domestic-relations court-information pathway - Rocky Mount; filing, service, fee, scheduling, and legal-representation rules apply; not emergency dispatch or legal advice

Franklin County Courts

Franklin County's courthouse and government pages identify current court and clerk contacts in Rocky Mount. Confirm the correct court and consider legal-aid screening for advice about a specific matter.

State housing-repair, accessibility, energy-efficiency, and homebuyer-resource pathway - Virginia, including Franklin County; income, property, funding, application, contractor, and program rules vary; not emergency dispatch or guaranteed assistance

Virginia Housing and Energy Repair Pathways

Virginia DHCD and Virginia Housing publish repair, accessibility, energy, and homebuyer pathways that may help stabilize housing. Confirm current local programs, funding, waitlists, and eligibility directly.

Local water, sewer, power, broadband, trash, recycling, and disposal-information pathway - Franklin County and Rocky Mount; service-area, account, outage, hours, fee, and provider rules apply; not emergency dispatch

Franklin County Utilities and Waste Navigation

Use Franklin County and Town of Rocky Mount government routes to identify local utility, water, sewer, broadband, trash, recycling, and disposal contacts. Confirm the correct provider and current service rules.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Rocky Mount, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight