A Hoarding Alliance local resource guide

Hoarding support in Reading, Pennsylvania.

You do not have to solve everything at once. Start with what matters most to the person living there—perhaps safer access, a working kitchen, a place to sit, or one conversation about choices. A small, consent-based next step can be enough for today.

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Choose a first step that fits

These local and digital paths have different roles. You can ask questions before deciding what to share or whether to proceed. City, county, state, nonprofit, peer-support, and clinical services are not interchangeable.

For immediate danger

If anyone is in immediate danger, there is a fire, serious injury, or urgent medical need, call or text 911. For emotional distress or thoughts of suicide, call or text 988. Berks County lists a separate 24/7 behavioral-health crisis line at 610-379-2007, with telephone, walk-in, and mobile response; the walk-in site is in West Reading. Call 911 for immediate physical danger or urgent medical response. Safe Berks is a specialized domestic- and sexual-violence service, not a general crisis line.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Role: private-pay hoarding and clutter peer/practical support; geography: confirm current service area and travel to Berks County; cost/eligibility: private pay—ask for current rates and scope; emergency limit: not therapy, crisis response, shelter, or emergency service | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

The Peer Tree

Ask about practical sorting, organizing, decluttering, deep cleaning, groups, or support for friends and family. Confirm consent, scope, safety, travel, availability, and price before making plans.

Role: digital peer support and education; geography: online—confirm access; cost/eligibility: check current platform details; emergency limit: not therapy, crisis response, or emergency support | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Unburied

A judgment-free digital peer-support pathway for people affected by hoarding and clutter, including friends and family. It can offer connection, tools, and ongoing momentum from home; it is not clinical care.

Role: community-resource navigation; geography: Berks County; cost/eligibility: call or text navigation is free and available 24/7; individual programs set their own rules; emergency limit: not emergency dispatch, a shelter bed, or a placement guarantee | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

United Way of Berks County 211

Call 211, text your ZIP code to 898211, or use the online directory to ask about food, housing, utility bills, health care, transportation, and other local needs. A navigator can help identify options; confirm each program's current intake and availability.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Role: emergency dispatch; geography: United States; cost/eligibility: use for immediate danger, fire, serious injury, or urgent medical need; emergency limit: call or text 911 now when emergency response is needed | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Call or text 911

Do not wait for a routine appointment, cleanup plan, or resource referral when someone needs immediate protection or urgent medical help.

Role: emotional-distress and suicide-crisis support; geography: United States; cost/eligibility: free call or text, 24/7; emergency limit: not a substitute for 911 for immediate physical danger or urgent medical response | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

988 Suicide & Crisis Lifeline

Call or text 988 for emotional distress, thoughts of suicide, or mental-health or substance-use crisis support. If someone is in immediate physical danger or needs emergency medical care, call 911.

Role: behavioral-health crisis assessment and mobile response; geography: Berks County; cost/eligibility: county lists a 24-hour crisis number—ask about any charges or coverage; emergency limit: not a substitute for 911 for urgent medical need or immediate physical danger | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Crisis Intervention Services

The county lists telephone and walk-in crisis service at 401 Buttonwood Street, West Reading, PA 19611, plus a mobile component that operates where the crisis is occurring. Call first for current access instructions and what to expect.

Role: domestic- and sexual-violence hotline, advocacy, safety planning, and shelter navigation; geography: Berks County; cost/eligibility: free 24-hour hotline, English and Spanish; emergency limit: specialized survivor support, not a general behavioral-health crisis line or emergency dispatch | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Safe Berks

Call 1-844-789-SAFE or text SAFE BERKS to 20121 for confidential support, safety planning, and information about shelter, counseling, and legal support. Shelter and other services depend on intake and availability. If you are in immediate danger, leave the page and call 911.

Role: hospital emergency care with behavioral-health providers; geography: Reading Hospital, West Reading; cost/eligibility: emergency-department charges and coverage may apply—ask the hospital or insurer; emergency limit: use 911 for an immediate threat or urgent medical transport | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Reading Hospital Emergency Department

Tower Health says behavioral-health providers are available 24/7 in its hospital emergency departments, including Reading Hospital. This is an emergency-care setting, not a routine appointment or guaranteed admission. Call 911 if immediate response or safe transport is needed.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Role: county mental-health and developmental-disability service navigation; geography: Berks County; cost/eligibility: ask about program-specific criteria and funding; emergency limit: routine county information is not crisis response | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Mental Health/Developmental Disabilities Program

The county office describes its service system, treatment pathways, HealthChoices, developmental-disability services, and referrals. Use it to identify the right county entry point; it does not itself guarantee a provider, appointment, or funded service.

Role: county-funded mental-health referral and treatment pathways; geography: Berks County; cost/eligibility: Medicaid recipients should use their plan; people without insurance must request Mental Health Intake through Service Access & Management and receive authorization; emergency limit: call 610-379-2007 for immediate county crisis help | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

County-funded mental-health treatment and support

The county lists outpatient care, case management, psychiatric rehabilitation, and other services. If you do not have insurance, call Service Access & Management at 610-236-0530 and ask for Mental Health Intake; county authorization is required before receiving county-funded services without insurance. Confirm current eligibility and openings.

Role: Medicaid behavioral-health managed-care navigation; geography: Berks County; cost/eligibility: for people enrolled in Pennsylvania Medical Assistance—coverage and network depend on the member's plan; emergency limit: use the county crisis line or 911 as appropriate | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks HealthChoices Behavioral Health

The county says its HealthChoices behavioral-health component is administered through Community Care Behavioral Health and lists outpatient, peer-support, medication, and other network services. Check the member card or call the plan to confirm a current in-network provider, benefits, and referral requirements.

Role: outpatient psychiatric and behavioral-health care; geography: 101 Wellness Way, Reading; cost/eligibility: ask about age, referral, insurance, self-pay cost, and appointment availability; emergency limit: not a 24-hour crisis service | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Reading Hospital Outpatient Behavioral Health Services

Tower Health lists outpatient behavioral-health services and psychiatric providers at this location. Posted weekday hours can change, especially around holidays; call before traveling and verify that the service and clinician fit your needs.

Role: certified peer-support service; geography: Greater Reading/Berks County—confirm the service area; cost/eligibility: requires a licensed practitioner's recommendation and participating insurance; ask about funding if uninsured; emergency limit: peer support is not clinical crisis response | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Greater Reading Mental Health Alliance Peer Support

Certified Peer Specialists with lived experience provide collaborative community-based support. The organization's current referral page describes recommendation and insurance requirements; call to ask about current intake, funding options, and waiting time.

Role: nonclinical peer and family support groups; geography: Reading and nearby Berks County communities, with some online meetings; cost/eligibility: NAMI lists its programs as free; groups have age and participation criteria; emergency limit: not therapy or crisis response | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

NAMI Berks County Support Groups

NAMI Berks describes adult Connection groups and support for family members and friends, facilitated by people with lived experience. Schedules and locations change; check the current group calendar or call before attending. Most listed groups are for adults age 18 and older.

Role: aging information, assessment, referral, caregiver support, and protective services; geography: Berks County; cost/eligibility: many programs serve residents age 60+; eligibility and any cost depend on service and assessment; emergency limit: not emergency dispatch | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Area Agency on Aging

The County's Area Agency on Aging can connect older residents and caregivers with information and referrals, in-home services, care management, and protective services. The office is in Mohnton, not Reading; call to ask which service fits and whether an assessment is needed.

Role: in-home and caregiver support screening; geography: Berks County; cost/eligibility: an assessor reviews needs and financial resources for funded programs; age, disability, and program rules matter; emergency limit: not an emergency cleaning or hoarding-removal service | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Care at Home

The County lists options such as help with daily tasks, meals, equipment, and caregiver support. A home assessment determines needs and financial eligibility for funded services; call the Area Agency on Aging to ask about current programs and fit.

Role: county housing-stability and homelessness referral; geography: Berks County; cost/eligibility: income, housing status, and component rules apply; county describes a 200%-of-poverty guideline for most services with exceptions; emergency limit: this is screening/referral, not a promise of a same-day bed or payment | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Homeless Assistance Program

The County directs people to the Berks County Coalition to End Homelessness for the Homeless Assistance Program, which includes prevention, shelter-related, and case-management pathways. Call to ask about current eligibility, intake, and availability; call 911 for immediate danger.

Role: nonprofit rental-related assistance screening; geography: Reading and Berks County; cost/eligibility: BCAP describes income and ongoing lease-sustainability criteria; funds and intake must be confirmed; emergency limit: not emergency shelter or a guaranteed award | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks Community Action Program Homeless Assistance

BCAP says eligible families facing eviction or homelessness may be screened for rental-related payments made directly to a landlord, such as a security deposit or first month's rent. Ask whether applications are being accepted, what documents are required, and whether your household fits current rules.

Role: nonprofit housing and budget counseling; geography: Berks County; cost/eligibility: BCAP says rental/utility assistance requires federal, state, and local income eligibility; ask about current funds and any client share; emergency limit: not a utility emergency dispatch or guaranteed grant | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

BCAP Budget Counseling and Rental/Utility Assistance

BCAP offers budget counseling and describes rental and utility assistance pathways. Its website asks applicants to meet income guidelines and prepare documents; call before relying on assistance or making a payment plan.

Role: city public housing and Housing Choice Voucher administrator; geography: City of Reading; cost/eligibility: income, household, and program rules apply; check whether each waiting list is open; emergency limit: not emergency shelter | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Reading Housing Authority

The authority operates public housing and voucher programs for eligible city residents. Applications and waiting lists can open or close; use the authority's current application page or call before gathering paperwork. For urgent housing instability, contact 211 or the county homeless-assistance referral instead.

Role: county public housing and voucher administration; geography: Berks County outside the City of Reading for the Housing Choice Voucher jurisdiction; cost/eligibility: program eligibility and waiting-list status change; confirm the address and open applications; emergency limit: the Authority says it does not provide emergency housing | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Housing Authority

The County Housing Authority's FAQ says its Housing Choice Voucher jurisdiction excludes the City of Reading. City residents should contact Reading Housing Authority instead. The County Authority also directs people needing emergency housing to Berks County Coalition to End Homelessness or BCAP.

Role: limited housekeeping assistance for qualifying authority residents; geography: Reading Housing Authority properties; cost/eligibility: page describes residents living alone who are older or disabled, lack other support, and do not qualify elsewhere; income-based cost-sharing applies; emergency limit: not a whole-home cleanout or hoarding-specific service | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Reading Housing Authority Chore Services

Reading Housing Authority describes help with heavy housekeeping chores for some older or disabled residents in its housing. Ask the Authority whether the program is currently available and whether the household meets all criteria; do not assume it covers sorting or disposal.

Role: nonprofit civil legal aid; geography: Berks County and other Central Pennsylvania counties; cost/eligibility: free legal services for eligible individuals—apply for screening; emergency limit: not emergency shelter or legal representation guaranteed | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

MidPenn Legal Services

MidPenn lists civil help with eviction, habitability, tenant rights, public housing, benefits, and selected survivor matters. Call or apply online to learn whether the issue and household qualify; the organization must screen each request.

Role: food-pantry and mobile-market navigation; geography: Berks and Schuylkill counties; cost/eligibility: use local site rules and current Pennsylvania income guidelines; Helping Harvest says ID is not required but can speed registration; emergency limit: not a food-delivery or benefits approval guarantee | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Helping Harvest Food Map

Helping Harvest can direct neighbors to a nearby pantry or mobile market through its food map. Call its Programs team if you are unsure where to go, and confirm each site's hours, service area, and documentation before traveling.

Role: nonprofit help completing SNAP applications; geography: Berks and Schuylkill County residents; cost/eligibility: SNAP is income/program-rule based; Helping Harvest provides application assistance, not benefit approval; emergency limit: not immediate food distribution | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Helping Harvest SNAP Enrollment Assistance

Helping Harvest says its SNAP Outreach Coordinator can assist by phone or in person with applications and follow-up. For an open case or a change to an existing case, contact Pennsylvania DHS instead.

Role: state benefits applications and case assistance; geography: Berks County; cost/eligibility: SNAP, Medical Assistance, and LIHEAP each have separate eligibility rules; emergency limit: not emergency food, shelter, or medical care | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Berks County Assistance Office

Pennsylvania DHS lists the Berks office at 625 Cherry Street, Reading, with weekday office hours and local phone numbers. Call or use COMPASS to apply or manage benefits; verify hours and the specific program before visiting.

Role: online application and benefits management; geography: Pennsylvania; cost/eligibility: program-specific rules for SNAP, Medical Assistance, LIHEAP, and other benefits; emergency limit: not emergency dispatch or immediate aid | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Pennsylvania COMPASS

COMPASS lets Pennsylvanians apply for, renew, and manage eligible health and human-service benefits online. For Medical Assistance applications, Pennsylvania DHS lists 1-866-550-4355; use the Berks County Assistance Office or program-specific contact for other benefits. Applying does not guarantee eligibility.

Role: public transportation; geography: Reading and Berks County; cost/eligibility: fares, routes, and discounts vary—check current schedules and fare rules; emergency limit: not emergency transport | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

BARTA Fixed-Route Bus Service

BARTA serves Reading and surrounding parts of Berks County. Review current routes, service alerts, fares, and accessibility information before planning a trip; coverage and hours vary by route.

Role: demand-responsive transportation; geography: eligible trips in Berks County—confirm pickup and destination coverage; cost/eligibility: age 65+ with application and proof of age; average copay is about 15% of trip cost; emergency limit: scheduled transportation, not emergency response | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

BARTA Senior Shared Ride

BARTA says trips must generally be reserved at least one day in advance and availability depends on route proximity, day, and destination. Call to request an application, confirm the fare for a specific ride, and ask about accessibility or attendant requirements.

Role: municipal housing-code information and inspection pathway; geography: City of Reading only; cost/eligibility: city processes and property rules apply—ask what applies to the specific address; emergency limit: code enforcement is not cleanup, counseling, or crisis response | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

Reading Property Maintenance and Codes Enforcement

The City describes rental and vacant-property processes and a Citizen Service Center route for code concerns. A complaint or inspection can lead to enforcement; it does not provide organizing help or guarantee a particular outcome. For safety and consent concerns, consider getting support before contacting enforcement.

Role: municipal bulky-item and special-waste disposal information; geography: City addresses enrolled in curbside trash service; cost/eligibility: city rules, item limits, and preparation requirements apply; emergency limit: not a cleanup or hauling service | These listings are starting points, not endorsements or guarantees. Confirm current service area, eligibility, cost, hours, openings, and fit directly. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, shelter, or cleanup company; a listing is not a promise of a provider, funding, appointment, bed, or outcome.

City of Reading Special Collections

The City says curbside customers may set out one bulky item per week, subject to size, preparation, and restricted-item rules; hazardous items are not accepted through this service. Check the current page before moving items to the curb or arranging a cleanout.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Reading, Pennsylvania, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight