A Hoarding Alliance local resource guide

Hoarding support in Norfolk, Virginia.

A respectful place to begin, whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in Norfolk and the surrounding Hampton Roads region.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

You do not have to know the perfect next step.

Our virtual groups give people affected by hoarding and clutter concerns a place to connect from Norfolk, Hampton Roads, and other communities. We can help you think through what is happening and what kind of next step may fit.

For immediate danger

Call 911 for immediate danger, fire, rescue, or a medical emergency. For behavioral-health or substance-use crisis support, call 988 or the Norfolk Community Services Board. For general resource navigation, call 211.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area, including possible support for Norfolk; private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Norfolk or the surrounding region.

Digital peer-support pathway for people affected by hoarding and clutter concerns - online; not therapy or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends or family supporters. It is not therapy, a crisis service, or a substitute for emergency help.

Free 24/7 call, text, and chat crisis pathway - Virginia and nationwide; crisis response, privacy, and handoff rules apply; not cleanup or emergency dispatch

Virginia 988 Suicide and Crisis Lifeline

Call or text 988 for confidential behavioral-health crisis support and connection to Virginia's crisis system. Use 911 for immediate danger, fire, rescue, or a medical emergency.

Public behavioral-health, substance-use, intellectual-disability, crisis, prevention, and case-management pathway - City of Norfolk; assessment, eligibility, scheduling, and clinical rules apply

Norfolk Community Services Board

Norfolk Community Services Board provides behavioral-health, substance-use, and developmental-disability services for Norfolk residents. Its crisis line is not a cleanup service or emergency dispatch.

Public-health, clinic, immunization, WIC, prevention, environmental-health, and addiction-resource pathway - City of Norfolk; appointment, eligibility, fee, and document rules apply

Norfolk Department of Public Health

The Norfolk Health Department provides clinical services, vaccines, WIC, vital records, food and environmental health, disease prevention, and community programs. Confirm current access and eligibility.

Benefits, adult and child services, protective services, housing navigation, utility assistance, and self-sufficiency pathway - City of Norfolk; eligibility, assessment, documentation, and jurisdiction rules apply

Norfolk Department of Human Services

Norfolk Human Services helps residents access SNAP, TANF, Medicaid, energy assistance, adult and child services, protective services, and referrals. Confirm current intake and program eligibility.

Free confidential resource-navigation pathway - Virginia; local availability, eligibility, language access, and referral limits apply; not emergency dispatch

211 Virginia

Call 211 or search Virginia's resource directory for food, housing, utilities, health care, employment, veteran, child-care, and crisis-navigation options. Call 911 for an emergency.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - Norfolk and surrounding response area; use for fire, rescue, medical emergency, violence, or an active threat; not a hoarding-support program

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, a rescue need, or a threat that cannot wait for a scheduled service.

Behavioral-health and substance-use crisis pathway - City of Norfolk; crisis assessment, mobile response, stabilization, and clinical rules apply; not cleanup or emergency dispatch

Norfolk CSB Behavioral-Health Crisis Line

Norfolk Community Services Board asks people in behavioral-health crisis to call its crisis line before presenting to an emergency room when safe to do so. Call 911 for immediate danger or a medical emergency.

Local police and non-emergency public-safety pathway - City of Norfolk; emergency dispatch, reporting, and jurisdiction rules apply

Norfolk Police Department

Use Norfolk Police for city law-enforcement questions and non-emergency safety concerns. The city lists 757-441-5610 for non-emergency calls; call 911 when someone is in immediate danger.

Fire, rescue, EMS, fire-prevention, preparedness, and community-risk-reduction pathway - City of Norfolk; emergency response, inspection, and service rules apply

Norfolk Fire-Rescue

Norfolk Fire-Rescue provides fire, rescue, emergency medical, prevention, preparedness, and community-risk-reduction pathways. Call 911 for an emergency.

24-hour emergency and non-emergency police, fire, and medical dispatch-navigation pathway - City of Norfolk; use 911 for emergencies and the non-emergency line for concerns that can wait

Norfolk Emergency Communications

Norfolk Emergency Communications operates a 24-hour public-safety communications center for police, fire, and medical response. Call 911 for immediate danger.

24-hour Level I trauma and hospital emergency-care pathway - Norfolk and Hampton Roads; emergency evaluation, transfer, payment, and clinical rules apply; use 911 for immediate danger

Sentara Norfolk General Hospital Emergency Department

Sentara Norfolk General Hospital provides 24-hour emergency care and is Hampton Roads' Level I adult trauma facility. Use an emergency department or call 911 for immediate medical danger.

Adult protective-services pathway - City of Norfolk; assessment, confidentiality, jurisdiction, and emergency rules apply

Norfolk Adult Protective Services

Contact Norfolk Human Services about suspected abuse, neglect, exploitation, or urgent social-service concerns involving an adult. Call 911 for immediate danger.

Child protective-services reporting pathway - Virginia; assessment, confidentiality, jurisdiction, and emergency rules apply

Virginia Child Protective Services

For suspected child abuse or neglect, use Virginia's current child-protective-services reporting route. Call 911 for immediate danger.

Confidential domestic-violence shelter, housing, advocacy, and crisis pathway - Hampton Roads; survivor intake, confidentiality, capacity, and safety rules apply

Samaritan House

Samaritan House provides emergency and permanent-housing pathways for people affected by domestic violence and related safety concerns. Use a safe communication method if someone may monitor calls or messages.

Housing-crisis, family shelter, outreach, rapid-rehousing, and housing-stability navigation pathway - Southeastern Virginia including Norfolk; household, coordinated-assessment, capacity, and eligibility rules apply

ForKids Housing Crisis Hotline

ForKids uses a regional housing-crisis hotline to connect families with shelter, outreach, housing stability, and related support. It is not general emergency dispatch and cannot guarantee immediate placement.

Free civil legal-aid pathway for housing, benefits, safety, utilities, health, and other poverty-law matters - eligible Hampton Roads clients; income, conflict, intake, and case-acceptance rules apply

Legal Aid Society of Eastern Virginia

Legal Aid Society of Eastern Virginia provides free civil legal services for eligible low-income residents in Hampton Roads, including Norfolk. Confirm current intake and eligibility; it is not emergency dispatch.

State emergency preparedness and disaster-information pathway - Virginia; incident-specific guidance and local-response rules apply

Virginia Department of Emergency Management

Virginia Department of Emergency Management provides preparedness and disaster information. During an active local emergency follow 911, city, and public-safety instructions first.

City emergency-management, preparedness, hazard, shelter, and resilience pathway - Norfolk; incident-specific guidance and local-response rules apply

Norfolk Department of Emergency Preparedness and Response

Norfolk's emergency-preparedness resources support planning for storms, flooding, evacuation, and other hazards. During an active emergency follow official city and 911 instructions.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Online benefits application and screening pathway - Virginia; program, income, household, identity, and documentation rules apply

Virginia CommonHelp

CommonHelp is Virginia's official application and screening pathway for food, health, cash, energy, and child-care assistance. Availability and eligibility depend on the program and household circumstances.

SNAP, TANF, Medicaid, energy assistance, utility support, child-care, employment, and protective-services pathway - City of Norfolk; eligibility and documentation rules apply

Norfolk Human Services Benefits

Norfolk Human Services helps residents access state benefit programs and local support. Ask about current eligibility, applications, and documents.

Public housing, Housing Choice Voucher, affordable-housing, homeownership, and housing-stability pathway - Norfolk; income, waitlist, eligibility, and funding rules apply; current availability must be confirmed

Norfolk Redevelopment and Housing Authority

NRHA administers public housing and Housing Choice Voucher programs and provides affordable-housing and self-sufficiency resources. Verify current waitlists, eligibility, and application routes before relying on a listing.

Clinic, family-planning, STI, immunization, WIC, environmental-health, addiction-resource, and prevention pathway - City of Norfolk; appointment, eligibility, fee, and document rules apply

Norfolk Department of Public Health Clinics

Norfolk Health Department clinics offer confidential public-health services and list current locations and access information. Confirm hours, eligibility, and fees before traveling.

Behavioral-health, substance-use, intellectual-disability, assessment, treatment, and case-management pathway - Norfolk residents; clinical, eligibility, scheduling, and payment rules apply

Norfolk CSB Services

Norfolk CSB provides a continuum of behavioral-health, substance-use, and intellectual-disability services. Use its current locations and main number to confirm service fit and access.

Community medical, behavioral-health, dental, and enabling-services pathway - Hampton Roads; sliding-fee, insurance, appointment, and eligibility rules apply

Hampton Roads Community Health Center

Hampton Roads Community Health Center offers medical, behavioral, and dental care with access options for people who may be uninsured or underinsured. Confirm current locations, fees, and appointment rules.

Hospital, emergency, behavioral-health, specialty, outpatient, rehabilitation, and trauma-care pathway - Norfolk and Hampton Roads; clinical, referral, insurance, payment, and emergency rules apply

Sentara Norfolk General Hospital

Sentara Norfolk General Hospital provides regional tertiary, emergency, trauma, behavioral-health, and specialty-care pathways. Confirm the current service and access route directly.

School-based student-support, counseling referral, family assistance, special-education, and community-linkage pathway - Norfolk Public Schools students and families; school, consent, privacy, and program rules apply

Norfolk Public Schools Student Support Services

Norfolk Public Schools Student Support Services helps students and families connect to school-based and community supports. Confirm current referral and eligibility pathways.

School psychology, social work, behavioral support, school health, and mental-health resource pathway - Norfolk students and families; school, consent, privacy, and program rules apply

Norfolk Public Schools Student Wellness

Norfolk Public Schools maintains student-wellness resources for school psychology, social work, behavioral support, health, and family guidance.

Free public-library, computer, information, technology, digital-media, local-history, and community-learning pathway - Norfolk; card, program, room, and technology rules apply

Norfolk Public Library

Norfolk Public Library provides free programs, computers, technology access, digital resources, local-history services, and anchor and neighborhood branches. Ask staff about cards and current access.

City parks, recreation, senior, youth, wellness, facility, and community-program pathway - Norfolk; age, schedule, registration, accessibility, and program rules apply

Norfolk Parks and Recreation

Norfolk Parks and Recreation provides parks, recreation centers, programs, and community activities. Contact the department for current schedules, registration, and access information.

Food pantry, community-kitchen, emergency-food, and partner-agency navigation pathway - Southeastern Virginia including Norfolk; pantry schedule, household, supply, and intake rules apply

Foodbank of Southeastern Virginia and the Eastern Shore

The Foodbank maintains a current partner directory for food assistance. Use the directory to identify a Norfolk-area pantry or meal site, then confirm hours and eligibility directly.

Family shelter, outreach, rapid-rehousing, housing-stability, and coordinated-assessment pathway - Southeastern Virginia including Norfolk; household, eligibility, capacity, and referral rules apply

ForKids Housing Stability

ForKids provides regional housing-stability and family-housing pathways. Use its crisis line or referral process to identify current options; placement and timing are not guaranteed.

Emergency and permanent housing, domestic-violence advocacy, and shelter pathway - Hampton Roads; survivor intake, confidentiality, capacity, and safety rules apply

Samaritan House Housing Services

Samaritan House provides emergency and permanent housing pathways for people affected by domestic violence. Use a safe communication method if someone may monitor calls or messages.

State housing-finance, homebuyer, rental, mortgage-relief, and housing-resource pathway - Virginia; program, income, lender, property, and application rules apply

Virginia Housing

Virginia Housing offers statewide housing programs and information. Use it as a navigation resource and verify current eligibility, participating providers, and application requirements.

Statewide civil-legal-information and legal-aid navigation pathway - Virginia; topic, income, location, and provider rules apply

Virginia Law Help

Virginia Law Help helps residents identify legal-aid and low-cost civil-legal pathways for housing, benefits, family, health, and consumer issues.

Regional bus, light rail, ferry, rideshare, and paratransit pathway - Norfolk and Hampton Roads; route, fare, reservation, and service-area rules apply

Hampton Roads Transit

Hampton Roads Transit serves Norfolk with regional bus, light rail, ferry, rideshare, and specialized transportation options. Confirm current routes, fares, schedules, and service rules before relying on a trip.

ADA paratransit reservation and eligibility pathway - Hampton Roads; disability certification, application, reservation, fare, and service-area rules apply

Hampton Roads Transit ADA Paratransit

HRT provides ADA paratransit information for eligible riders. Apply and confirm eligibility, reservations, pickup windows, and destinations before scheduling a trip.

Meals, transportation, caregiver, in-home, aging, and independent-living pathway - Southeastern Virginia; age, disability, income, referral, and program rules apply

Senior Services of Southeastern Virginia

Senior Services of Southeastern Virginia supports older adults and caregivers through meals, transportation, in-home services, and resource navigation. Ask whether a current Norfolk-area program fits the household.

City trash, recycling, bulk-item, neighborhood-cleanup, stormwater, and public-works pathway - Norfolk residents; schedule, material, set-out, service-area, and response rules apply

Norfolk Public Works and Solid Waste

Norfolk Public Works provides city waste and public-works services. Verify current curbside, bulk, recycling, stormwater, and neighborhood-service rules before a cleanup or disposal project.

City water, sewer, stormwater, billing, outage, and utility-service pathway - Norfolk customers; account, payment, service, outage, and emergency rules apply

Norfolk Utilities

Norfolk Utilities provides city utility information and customer pathways for water, sewer, stormwater, and related services. Confirm current billing, assistance, outage, and emergency routes.

Utility-bill, payment-arrangement, and assistance-navigation pathway - Norfolk utility customers; account, income, program, and funding rules apply

Norfolk Utilities Customer Assistance

Norfolk Human Services and city utility pages connect residents with utility-bill and energy-assistance pathways. Confirm current program availability, eligibility, and application steps.

Public community-college, workforce, adult-education, training, and student-support pathway - Virginia Peninsula and Hampton Roads residents; admission, tuition, aid, and program rules apply

Virginia Peninsula Community College

Virginia Peninsula Community College provides education, workforce, and training pathways in the region. Confirm current programs, tuition, financial aid, and enrollment requirements.

Workforce, job-search, training, resume, and employment-support pathway - Hampton Roads; eligibility, appointment, program, and funding rules apply

Virginia Career Works Hampton Roads

Virginia Career Works provides workforce and employment services for Hampton Roads residents. Confirm current locations, appointments, training eligibility, and available supports.

Veteran benefits, housing, behavioral-health, employment, and service-navigation pathway - Virginia veterans and eligible family members; military-service, benefit, and appointment rules apply

Virginia Department of Veterans Services

Virginia's veterans-services network can help eligible veterans and family members navigate benefits, housing, employment, behavioral health, and related supports.

State benefits, protective-services, child-care, energy, food, and social-service navigation pathway - Virginia; program, household, identity, and documentation rules apply

Virginia Department of Social Services

Virginia DSS provides statewide program information and links for benefits and protective services. Use Norfolk Human Services for local intake when a city program is required.

State housing, community-development, rehabilitation, energy, and housing-resource pathway - Virginia; program, property, income, and application rules apply

Virginia Department of Housing and Community Development

Virginia DHCD provides statewide housing and community-development information. Verify current program availability, local partners, eligibility, and application steps.

Official city department, permit, public-safety, utility, public-works, library, parks, resilience, and resident-navigation pathway - Norfolk; service, jurisdiction, and application rules apply

Norfolk City Services Directory

Norfolk's official website connects residents with current city departments, contacts, permits, public works, utilities, libraries, parks, resilience, and public-safety pathways.

Neighborhood engagement, resident assistance, code, community-improvement, and city-navigation pathway - Norfolk residents; neighborhood, service, and jurisdiction rules apply

Norfolk Neighborhood Services

Norfolk Neighborhood Services connects residents with community-improvement and neighborhood-navigation resources. Confirm current contacts and request routes.

Private-pay practical support and digital peer-support pathways - broader service area and online; cost, scope, consent, safety, and platform rules apply; not clinical or emergency care

The Peer Tree and Unburied

The Peer Tree and Unburied provide separate private-pay and digital peer-support pathways. Choose the option that fits the situation and confirm current scope, cost, access, and safety boundaries before relying on it.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Norfolk, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight