A Hoarding Alliance local resource guide

Hoarding support in Newport News, Virginia.

A respectful place to begin, whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in Newport News and the surrounding Virginia Peninsula region.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

You do not have to know the perfect next step.

Our virtual groups give people affected by hoarding and clutter concerns a place to connect from Newport News, the Virginia Peninsula, Hampton Roads, and other communities. We can help you think through what is happening and what kind of next step may fit.

For immediate danger

Call 911 for immediate danger, fire, rescue, or a medical emergency. For behavioral-health or substance-use crisis support, call 988 or Hampton-Newport News Community Services Board. For general resource navigation, call 211.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area, including possible support for Newport News; private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Newport News or the surrounding region.

Digital peer-support pathway for people affected by hoarding and clutter concerns - online; not therapy or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends or family supporters. It is not therapy, a crisis service, or a substitute for emergency help.

Free 24/7 call, text, and chat crisis pathway - Virginia and nationwide; crisis response, privacy, and handoff rules apply; not cleanup or emergency dispatch

Virginia 988 Suicide and Crisis Lifeline

Call or text 988 for confidential behavioral-health crisis support and connection to Virginia's crisis system. Use 911 for immediate danger, fire, rescue, or a medical emergency.

Public behavioral-health, substance-use, developmental-disability, crisis, prevention, and case-management pathway - Hampton and Newport News; assessment, eligibility, scheduling, and clinical rules apply

Hampton-Newport News Community Services Board

Hampton-Newport News Community Services Board provides behavioral-health, substance-use, and developmental-disability services for the local community. Its crisis line and urgent-care options are not cleanup services or emergency dispatch.

Public-health, clinic, immunization, WIC, prevention, environmental-health, harm-reduction, and discounted-care pathway - Newport News and Virginia Peninsula; appointment, eligibility, fee, and document rules apply

Hampton and Peninsula Health Districts

The Virginia Department of Health's Hampton and Peninsula Health Districts serve Newport News and nearby localities. Ask about current health-center, prevention, WIC, immunization, environmental-health, and sliding-fee services.

Benefits, adult and child services, protective services, homelessness, housing navigation, and self-sufficiency pathway - City of Newport News; eligibility, assessment, documentation, and jurisdiction rules apply

Newport News Department of Human Services

Newport News Human Services helps residents access SNAP, TANF, Cardinal Care, energy assistance, adult and child protective services, housing assistance, case management, and referrals. Confirm current intake and program eligibility.

Free confidential resource-navigation pathway - Virginia; local availability, eligibility, language access, and referral limits apply; not emergency dispatch

211 Virginia

Call 211 or search Virginia's resource directory for food, housing, utilities, health care, employment, veteran, child-care, and crisis-navigation options. Call 911 for an emergency.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - Newport News and surrounding response area; use for fire, rescue, medical emergency, violence, or an active threat; not a hoarding-support program

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, a rescue need, or a threat that cannot wait for a scheduled service.

24/7 behavioral-health, substance-use, and developmental-disability crisis pathway - Hampton and Newport News; assessment, mobile-response, stabilization, and clinical rules apply; not cleanup or emergency dispatch

Hampton-Newport News CSB Emergency and Crisis Services

Hampton-Newport News CSB lists 24/7 crisis services for the local service area. Call 911 for immediate danger or a medical emergency.

Local police and non-emergency public-safety pathway - City of Newport News; emergency dispatch, reporting, and jurisdiction rules apply

Newport News Police Department

Use Newport News Police for city law-enforcement questions and non-emergency safety concerns. Call 911 when someone is in immediate danger.

Fire, rescue, EMS, fire-prevention, preparedness, and community-risk-reduction pathway - City of Newport News; emergency response, inspection, and service rules apply

Newport News Fire Department

Newport News Fire provides fire, rescue, emergency medical, prevention, preparedness, and community-risk-reduction pathways. Call 911 for an emergency.

24-hour hospital emergency and medical-care pathway - lower Virginia Peninsula; emergency evaluation, transfer, payment, and clinical rules apply; use 911 for immediate danger

Sentara CarePlex Hospital Emergency Department

Sentara CarePlex Hospital provides regional emergency care for the lower Virginia Peninsula. Go to an emergency department or call 911 for immediate medical danger; this is not a cleanup or hoarding-support program.

24-hour emergency-care pathway - Newport News; emergency evaluation, transfer, payment, and clinical rules apply; use 911 for immediate danger

Sentara Port Warwick Emergency Department

Sentara Port Warwick offers 24-hour emergency services in Newport News. Call 911 for life-threatening emergencies rather than driving yourself.

Adult protective-services pathway - City of Newport News; assessment, confidentiality, jurisdiction, and emergency rules apply

Newport News Adult Protective Services

Contact Newport News Human Services about suspected abuse, neglect, exploitation, or urgent social-service concerns involving an adult. Call 911 for immediate danger.

Child protective-services reporting pathway - Virginia; assessment, confidentiality, jurisdiction, and emergency rules apply

Virginia Child Protective Services

For suspected child abuse or neglect, use Virginia's current child-protective-services reporting route. Call 911 for immediate danger.

Confidential domestic-violence shelter, housing, advocacy, and crisis pathway - Hampton Roads; survivor intake, confidentiality, capacity, and safety rules apply

Samaritan House

Samaritan House provides emergency and permanent-housing pathways for people affected by domestic violence and related safety concerns. Use a safe communication method if someone may monitor calls or messages.

Housing-crisis, family shelter, outreach, rapid-rehousing, and housing-stability navigation pathway - Southeastern Virginia including Newport News; household, coordinated-assessment, capacity, and eligibility rules apply

ForKids Housing Crisis Hotline

ForKids uses a regional housing-crisis hotline to connect families with shelter, outreach, housing stability, and related support. It is not general emergency dispatch and cannot guarantee immediate placement.

Free civil legal-aid pathway for housing, benefits, safety, utilities, health, and other poverty-law matters - eligible Hampton Roads clients; income, conflict, intake, and case-acceptance rules apply

Legal Aid Society of Eastern Virginia

Legal Aid Society of Eastern Virginia provides free civil legal services for eligible low-income residents in Hampton Roads, including Newport News. Confirm current intake and eligibility; it is not emergency dispatch.

State emergency preparedness and disaster-information pathway - Virginia; incident-specific guidance and local-response rules apply

Virginia Department of Emergency Management

Virginia Department of Emergency Management provides preparedness and disaster information. During an active local emergency follow 911, city, and public-safety instructions first.

24-hour emergency and non-emergency dispatch-navigation pathway - City of Newport News; use 911 for emergencies and 757-247-2500 for non-emergency police concerns

Newport News Public Safety Communications

Newport News Public Safety Communications routes emergency and non-emergency public-safety calls. Use 911 for immediate danger and the city's non-emergency line for concerns that can wait.

Official local resource directory for public safety, human services, housing, veterans, Social Security, and city-service navigation - Newport News; program and jurisdiction rules apply

Newport News Community Resources

The city's community-resources page gathers local contacts for housing, human services, public safety, veterans, Social Security, and other navigation needs. Verify current program details directly.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Online benefits application and screening pathway - Virginia; program, income, household, identity, and documentation rules apply

Virginia CommonHelp

CommonHelp is Virginia's official application and screening pathway for food, health, cash, energy, and child-care assistance. Availability and eligibility depend on the program and household circumstances.

SNAP, TANF, Medicaid, energy assistance, PIPP, child-care, employment, and protective-services pathway - City of Newport News; eligibility and documentation rules apply

Newport News Human Services Benefits

Newport News Human Services helps residents access state benefit programs and local support. Ask about current eligibility, applications, and documents.

Public housing, Housing Choice Voucher, affordable-housing, home-repair, and housing-stability pathway - Newport News; income, waitlist, eligibility, and funding rules apply; current waitlists may be closed

Newport News Redevelopment and Housing Authority

NNRHA administers public housing and Housing Choice Vouchers and offers housing and rehabilitation resources. Its current application page says public-housing and HCV waitlists are closed; verify status before relying on an application route.

Public clinic, WIC, immunization, maternal-child health, environmental-health, harm-reduction, and prevention pathway - Newport News and Virginia Peninsula; appointment, eligibility, fee, and document rules apply

Hampton and Peninsula Health District Programs

HPHD operates the Peninsula Health Center and WIC locations in Newport News and provides public-health programs for the Virginia Peninsula. Confirm current access and eligibility.

Behavioral-health, substance-use, intellectual and developmental-disability, assessment, treatment, and case-management pathway - Hampton and Newport News; clinical, eligibility, scheduling, and payment rules apply

Hampton-Newport News CSB Same-Day and Ongoing Services

HNNCSB provides a continuum of behavioral-health, substance-use, and developmental-disability supports. Use the main line or program pages to confirm current access and service fit.

Same-day urgent-care, illness, injury, lab, physical, and minor-imaging pathway - Newport News; hours, insurance, payment, and clinical limits apply; not a substitute for emergency care

Sentara Urgent Care on J. Clyde Morris Boulevard

Sentara Urgent Care on J. Clyde Morris Boulevard provides care for common illnesses and minor injuries. Use an emergency department or call 911 for serious or life-threatening symptoms.

School-based prevention, intervention, counseling referral, parent support, crisis-response, and community-linkage pathway - Newport News Public Schools students and families; school, consent, privacy, and program rules apply

Newport News Public Schools Student Support

NNPS Student Support Services helps students and families connect to school-based support, community referrals, and crisis-response resources. Services are for eligible NNPS students and require the appropriate school referral or request.

Enrollment, school meals, transportation, student support, safety, and family-navigation pathway - Newport News students and families; school and enrollment rules apply

Newport News Public Schools Family Resources

The NNPS family portal connects residents with enrollment, meals, transportation, safety, counseling, and other school resources. Confirm current school-specific requirements.

Free public-library, computer, information, technology, digital-media, legal-library, and community-learning pathway - Newport News; card, program, room, and technology rules apply

Newport News Public Library

Newport News Public Library provides four branches, a public law library, computers, information, and community programs. Ask staff about cards, technology access, and local information.

City parks, recreation, senior centers, youth programs, trails, facilities, and community-program pathway - Newport News; age, schedule, registration, accessibility, and program rules apply

Newport News Parks and Recreation

Newport News Parks and Recreation operates parks, community centers, senior centers, trails, and recreation programs. Contact the department for current schedules, registration, and access information.

Food pantry, community-kitchen, emergency-food, and partner-agency navigation pathway - Southeastern Virginia including Newport News; pantry schedule, household, supply, and intake rules apply

Foodbank of Southeastern Virginia and the Eastern Shore

The Foodbank maintains a current partner directory for food assistance. Use the directory to identify a Newport News-area pantry or meal site, then confirm hours and eligibility directly.

Family shelter, outreach, rapid-rehousing, housing-stability, and coordinated-assessment pathway - Southeastern Virginia including Newport News; household, eligibility, capacity, and referral rules apply

ForKids Housing Stability

ForKids provides regional housing-stability and family-housing pathways. Use its crisis line or referral process to identify current options; placement and timing are not guaranteed.

Emergency and permanent housing, domestic-violence advocacy, and shelter pathway - Hampton Roads; survivor intake, confidentiality, capacity, and safety rules apply

Samaritan House Housing Services

Samaritan House provides emergency and permanent housing pathways for people affected by domestic violence. Use a safe communication method if someone may monitor calls or messages.

State housing-finance, homebuyer, rental, mortgage-relief, and housing-resource pathway - Virginia; program, income, lender, property, and application rules apply

Virginia Housing

Virginia Housing offers statewide housing programs and information. Use it as a navigation resource and verify current eligibility, participating providers, and application requirements.

Free civil legal-aid pathway for housing, public benefits, utilities, safety, health, and other poverty-law matters - eligible Hampton Roads clients; income, conflict, intake, and case-acceptance rules apply

Legal Aid Society of Eastern Virginia

Legal Aid Society of Eastern Virginia provides free civil legal services for eligible low-income residents in Hampton Roads. Confirm the issue, household eligibility, and current intake route directly.

Statewide civil-legal-information and legal-aid navigation pathway - Virginia; topic, income, location, and provider rules apply

Virginia Law Help

Virginia Law Help helps residents identify legal-aid and low-cost civil-legal pathways for housing, benefits, family, health, and consumer issues.

Regional bus, light rail, ferry, rideshare, and paratransit pathway - Newport News and Hampton Roads; route, fare, reservation, and service-area rules apply

Hampton Roads Transit

Hampton Roads Transit serves Newport News with regional bus and specialized transportation options. Confirm current routes, fares, schedules, and paratransit eligibility before relying on a trip.

ADA paratransit reservation and eligibility pathway - Hampton Roads; disability certification, application, reservation, fare, and service-area rules apply

Hampton Roads Transit ADA Paratransit

HRT provides ADA paratransit information for eligible riders. Apply and confirm eligibility, reservations, pickup windows, and destinations before scheduling a trip.

Meals, transportation, caregiver, in-home, aging, and independent-living pathway - Southeastern Virginia; age, disability, income, referral, and program rules apply

Senior Services of Southeastern Virginia

Senior Services of Southeastern Virginia supports older adults and caregivers through meals, transportation, in-home services, and resource navigation. Ask whether a current Newport News-area program fits the household.

City garbage, bulk waste, recycling, backyard collection, and Recovery Operations Center pathway - eligible Newport News households paying the residential solid-waste fee; collection, material, set-out, and disability documentation rules apply

Newport News Solid Waste

Newport News Solid Waste provides curbside garbage, recycling, bulk collection, and an application-based backyard service for eligible residents with a qualifying disability. Confirm schedules and accepted materials before a cleanup or disposal project.

Regional water, billing, leak, outage, conservation, and utility-assistance navigation pathway - customers in Newport News and served Peninsula jurisdictions; account, service, payment, and emergency rules apply

Newport News Waterworks

Newport News Waterworks provides regional drinking-water service and customer support. Its current customer materials list PromisePay payment plans and the Help 2 Others hardship-assistance route; verify eligibility and current funding.

After-hours water-service emergency pathway - Newport News Waterworks customers; leak, outage, shutoff, and utility-response rules apply; not general emergency dispatch

Newport News Waterworks After-Hours Emergency

Waterworks lists a separate after-hours number for water-service emergencies. Call 911 for fire, medical danger, or other immediate threats to life or safety.

City-service request and resident-navigation pathway - Newport News; city-service, jurisdiction, response-time, and request rules apply

Newport News Contact Center

The city contact center helps residents request city services and ask questions about city-related issues. It is not emergency dispatch; call 911 for immediate danger.

Public community-college, workforce, adult-education, training, and student-support pathway - Virginia Peninsula residents and eligible students; admission, tuition, aid, and program rules apply

Virginia Peninsula Community College

Virginia Peninsula Community College provides education, workforce, and training pathways in the local region. Confirm current programs, tuition, financial aid, and enrollment requirements.

Workforce, job-search, training, resume, and employment-support pathway - Hampton Roads; eligibility, appointment, program, and funding rules apply

Virginia Career Works Hampton Roads

Virginia Career Works provides workforce and employment services for Hampton Roads residents. Confirm current locations, appointments, training eligibility, and available supports.

Veteran benefits, housing, behavioral-health, employment, and service-navigation pathway - Virginia veterans and eligible family members; military-service, benefit, and appointment rules apply

Virginia Department of Veterans Services

Virginia's veterans-services network can help eligible veterans and family members navigate benefits, housing, employment, behavioral health, and related supports.

State benefits, protective-services, child-care, energy, food, and social-service navigation pathway - Virginia; program, household, identity, and documentation rules apply

Virginia Department of Social Services

Virginia DSS provides statewide program information and links for benefits and protective services. Use Newport News Human Services for local intake when a city program is required.

State housing, community-development, rehabilitation, energy, and housing-resource pathway - Virginia; program, property, income, and application rules apply

Virginia Department of Housing and Community Development

Virginia DHCD provides statewide housing and community-development information. Verify current program availability, local partners, eligibility, and application steps.

City animal-shelter, animal-control, pet-support, and public-safety pathway - Newport News; intake, licensing, bite, capacity, and service rules apply

Newport News Animal Services

Newport News Parks, Recreation and Animal Services connects residents with animal-control and shelter pathways. Call 911 for an immediate human-safety emergency.

Official city department, permit, public-safety, utility, public-works, library, parks, and resident-navigation pathway - Newport News; service, jurisdiction, and application rules apply

Newport News City Services Directory

Newport News's official website connects residents with current city departments, contacts, permits, public works, utilities, libraries, parks, and public-safety pathways.

Combined statewide resource-navigation and benefits-screening pathway - Virginia; program, household, identity, language, and documentation rules apply; not emergency dispatch

Virginia 211 and CommonHelp

Use 211 for live resource navigation and CommonHelp to screen or apply for public benefits. Neither replaces 911 or 988 crisis response.

Private-pay practical support and digital peer-support pathways - broader service area and online; cost, scope, consent, safety, and platform rules apply; not clinical or emergency care

The Peer Tree and Unburied

The Peer Tree and Unburied provide separate private-pay and digital peer-support pathways. Choose the option that fits the situation and confirm current scope, cost, access, and safety boundaries before relying on it.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Newport News, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight