A Hoarding Alliance local resource guide

Hoarding support in New Castle, Virginia.

A respectful place to begin, whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in New Castle or elsewhere in Craig County.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

A calm place to begin

Fight the Blight is the nonprofit and virtual-group front door for people affected by hoarding and clutter concerns, including people who are directly affected and supporters who want to learn how to provide support. Craig County's current history identifies New Castle as the county seat and its only incorporated town, so county departments and town services may have separate local pathways. No outside listing is an endorsement; each organization sets its own eligibility, cost, hours, service area, capacity, consent, and safety rules.

For immediate danger

If there is immediate danger, fire, a medical emergency, violence, or a rescue need, call 911. This guide is for navigation and support; it is not emergency dispatch, clinical care, or a promise of cleanup or housing.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area, including possible support for Craig County; private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Craig County.

Digital peer-support pathway - online for people affected by hoarding and clutter concerns and their supporters; current access and eligibility should be confirmed; no fee or clinical-coverage claim is made here; not therapy, crisis response, or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends, family, property managers, municipal workers, and other supporters.

Free, confidential resource navigation for housing, food, health care, utilities, transportation, legal help, and basic needs - Virginia, including Craig County; 24/7 service; each referred provider has its own eligibility, cost, and availability rules; not emergency dispatch

211 Virginia

211 Virginia connects people with current local resources for housing, food, health care, utilities, transportation, mental health, and other needs. Ask for options serving Craig County.

Qualified behavioral-health, developmental-disability, substance-use, prevention, case-management, therapy, peer-warm-line, and crisis pathway - Craig County and the Blue Ridge service region; intake, eligibility, payment, and capacity rules apply; call 911 for immediate danger; not a cleanup provider

Blue Ridge Behavioral Healthcare - Craig County

Blue Ridge Behavioral Healthcare serves Craig County through community behavioral-health, developmental-disability, substance-use, prevention, therapy, case-management, and crisis pathways. Confirm the current service route, eligibility, and capacity directly.

Qualified regional hospital and emergency-care pathway - Craig County and the Alleghany Highlands; emergency, behavioral-health, billing, transfer, accessibility, and capacity rules apply; call 911 for emergencies; not cleanup or hoarding support

LewisGale Hospital Alleghany

LewisGale Hospital Alleghany in Low Moor is a regional hospital and emergency-care pathway serving the Alleghany Highlands and nearby Craig County. Confirm insurance, transportation, service availability, and billing questions; call 911 for an emergency.

Public-health, clinic, environmental-health, vital-records, and health-navigation pathway - Craig County; clinic services use income-based sliding fees and may be free; appointments, eligibility, and schedules vary; not emergency dispatch

Craig County Health Department - Alleghany Health District

The Craig County Health Department is part of the Alleghany Health District at 161 Main Street in New Castle. Contact the office to confirm current clinic, immunization, testing, environmental-health, vital-records, and appointment information.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - New Castle and Craig County; use for fire, medical emergency, violence, rescue, or an active threat; not a hoarding-support program, counseling service, or cleanup provider

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, a rescue need, or a threat that cannot wait for a scheduled service.

Emotional-distress and suicide-crisis support - Virginia and nationwide; phone, text, and chat access; free and confidential; crisis-support eligibility and local follow-up vary; not fire, EMS, or police dispatch; call 911 for immediate physical danger

988 Suicide & Crisis Lifeline

Call or text 988 for emotional distress, suicidal thoughts, or a behavioral-health crisis. Use 911 for immediate physical danger, fire, medical emergency, or an active threat.

Local law-enforcement, court-security, civil-process, animal-control, Project Lifesaver, and public-safety pathway - Craig County; jurisdiction, dispatch, reporting, and response rules apply; call 911 for immediate danger; not a cleanup provider

Craig County Sheriff's Office

Use the Craig County Sheriff's Office for local law-enforcement, animal-control, Project Lifesaver, court-security, and public-safety questions. Call 911 for immediate danger.

County fire, EMS, emergency-management, rescue, and disaster-preparedness pathway - Craig County; dispatch, access, billing, and jurisdiction rules apply; call 911 for emergencies; not a cleanup provider

Craig County Emergency Services and Volunteer Fire/Rescue

Craig County Emergency Services coordinates emergency management, a staffed EMS service, and volunteer fire and rescue agencies serving New Castle and the county. Call 911 for an emergency and use county contacts for current non-emergency routing.

County government, public-safety, emergency-management, planning, housing, and resident-service pathway - Craig County; county jurisdiction, hours, fees, and response rules apply; call 911 for emergencies; not a private cleanup provider

Craig County Government and Public Safety

Craig County publishes current government, public-safety, emergency-management, planning, housing, and resident-service contacts. Confirm the correct department and current process before relying on a referral.

County emergency-communications and dispatch pathway - Craig County; dispatch, reporting, and non-emergency routing rules apply; call 911 for emergencies; not a cleanup provider

Craig County Sheriff and 911 Communications

Use Craig County sheriff and communications contacts for local dispatch and non-emergency routing. Call 911 for an emergency.

Public-health, clinic, environmental-health, vital-records, and health-navigation pathway - Craig County; clinic services use income-based sliding fees and may be free; appointments, eligibility, and schedules vary; not emergency dispatch

Craig County Health Department - Alleghany Health District

The Craig County Health Department is part of the Alleghany Health District at 161 Main Street in New Castle. Contact the office to confirm current clinic, immunization, testing, environmental-health, vital-records, and appointment information.

Benefits, family services, adult protective-services, community food pantry, and safety-navigation pathway - Craig County; intake, confidentiality, eligibility, and response rules apply; not emergency dispatch

Craig County Department of Social Services

Contact Craig County Department of Social Services for benefits, family services, adult protective-services, community food pantry, and safety-navigation questions. Call 911 for immediate danger and confirm current intake instructions.

Qualified behavioral-health, developmental-disability, substance-use, prevention, case-management, therapy, peer-warm-line, and crisis pathway - Craig County and the Blue Ridge service region; intake, eligibility, payment, and capacity rules apply; call 911 for immediate danger; not a cleanup provider

Blue Ridge Behavioral Healthcare - Craig County

Blue Ridge Behavioral Healthcare serves Craig County through community behavioral-health, developmental-disability, substance-use, prevention, therapy, case-management, and crisis pathways. Confirm the current service route, eligibility, and capacity directly.

Confidential sexual- and domestic-violence support and safety planning - Virginia, including Craig County; free hotline and referral pathway; shelter, legal, and follow-up availability vary; call 911 for immediate danger

Virginia Sexual & Domestic Violence Hotline

Virginia's statewide hotline can help with confidential support, safety planning, and connections to local services. Use 911 for immediate danger.

Poison exposure and household-substance safety pathway - Virginia; free telephone guidance; emergency escalation and treatment depend on the exposure; call 911 for severe symptoms or immediate danger

Virginia Poison Center

Call the Virginia Poison Center for immediate guidance after a suspected poisoning or hazardous exposure. Follow the specialist's instructions and call 911 for severe symptoms.

Utility-location and excavation-safety pathway - Virginia, including Craig County; request timing, utility marking, and project rules apply; not a repair or emergency-dispatch service; call 911 for a gas or utility emergency

Virginia 811

Contact Virginia 811 before digging or disturbing ground around a property. Confirm request timing and safety requirements; use 911 for an active utility emergency.

State-road, traffic, maintenance, and transportation-information pathway - Craig County; road jurisdiction, reporting, and service-response rules apply; not private transportation or emergency dispatch

Virginia Department of Transportation - Craig County

VDOT provides state-road information and reporting for Craig County, including maintenance and traffic concerns. Confirm whether an issue is on a state, town, or county road.

State-law-enforcement and public-safety pathway - Virginia, including Craig County; jurisdiction, dispatch, reporting, and response rules apply; call 911 for immediate danger; not a cleanup provider

Virginia State Police - Area Services

Use Virginia State Police for state-level public-safety information and reporting routes. Call 911 for immediate danger or an active threat.

Planning, zoning, building-inspection, permits, and code-navigation pathway - Craig County; jurisdiction, inspection, fee, notice, and appeal rules apply; not emergency dispatch or private cleanup

Craig County Planning, Building, and Code Services

Contact Craig County for planning, zoning, building inspections, permits, and code-navigation questions. Confirm current inspection, notice, and appeal steps before relying on a process.

Planning, zoning, building-inspection, permits, and code-navigation pathway - Craig County; jurisdiction, inspection, fee, notice, and appeal rules apply; not emergency dispatch or private cleanup

Craig County Planning, Building, and Code Services

Contact Craig County for planning, zoning, building inspections, permits, and code-navigation questions. Confirm current inspection, notice, and appeal steps before relying on a process.

Commonwealth emergency-preparedness and disaster-response information pathway - Virginia, including Craig County; incident, sheltering, evacuation, and response rules vary; call 911 for immediate danger

Virginia Department of Emergency Management

Use VDEM for statewide preparedness and incident information that may affect Craig County. Follow local emergency instructions and call 911 for immediate danger.

Regional hospital and emergency-care pathway - Craig County and the Alleghany Highlands; emergency, transfer, billing, accessibility, and capacity rules apply; call 911 for emergencies; not cleanup or hoarding support

LewisGale Hospital Alleghany Emergency Care

LewisGale Hospital Alleghany in Low Moor provides a 24/7 emergency-care pathway for the Alleghany Highlands and nearby Craig County. Call 911 for an emergency and confirm transportation, insurance, and current services.

Regional hospital and emergency-care pathway - Craig County and the Alleghany Highlands; emergency, transfer, billing, accessibility, and capacity rules apply; call 911 for emergencies; not cleanup or hoarding support

LewisGale Hospital Alleghany Emergency Care

LewisGale Hospital Alleghany in Low Moor provides a 24/7 emergency-care pathway for the Alleghany Highlands and nearby Craig County. Call 911 for an emergency and confirm transportation, insurance, and current services.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Benefits, family services, adult protective-services, community food pantry, and safety-navigation pathway - Craig County; intake, confidentiality, eligibility, and response rules apply; not emergency dispatch

Craig County Department of Social Services

Contact Craig County Department of Social Services for benefits, family services, adult protective-services, community food pantry, and safety-navigation questions. Call 911 for immediate danger and confirm current intake instructions.

State benefits screening and application pathway for food, medical, cash, energy, and child-care assistance - Virginia, including Craig County; program eligibility, verification, and processing rules apply; not emergency dispatch

Virginia CommonHelp

CommonHelp is Virginia's state portal for screening and applying for several benefits. A local worker or 211 Virginia can help identify the right program, but eligibility is decided through the applicable program process.

Heating, cooling, crisis, and energy-bill assistance pathway - Virginia, including Craig County; season, household, income, fuel, and funding rules apply; not emergency utility repair or dispatch

Virginia Energy Assistance

Virginia Energy Assistance information can help eligible households understand fuel, cooling, crisis, and utility-assistance pathways. Confirm current application windows and local processing requirements.

County government and resident-service navigation - Craig County; office hours, eligibility, fees, and referral limits vary; not emergency dispatch

Craig County Community Resource Directory

Use Craig County's current website and directory to locate government offices and local services. Confirm the right department, jurisdiction, hours, and current instructions.

Area Agency on Aging pathway for older adults, caregivers, and disability-related independence supports - Craig County and the wider service area; assessments, eligibility, waitlists, and program capacity vary; not emergency or clinical care

Local Office on Aging, Inc.

Local Office on Aging serves Craig County as part of its regional aging and caregiver service area. Ask about current aging, caregiver, transportation, nutrition, and home-and-community support pathways.

Area Agency on Aging pathway for older adults, caregivers, and disability-related independence supports - Craig County and the wider service area; assessments, eligibility, waitlists, and program capacity vary; not emergency or clinical care

Local Office on Aging, Inc.

Local Office on Aging serves Craig County as part of its regional aging and caregiver service area. Ask about current aging, caregiver, transportation, nutrition, and home-and-community support pathways.

Public-school and family-support pathway - Craig County; enrollment, transportation, student-support, meals, accessibility, and school-service rules apply; not emergency or clinical care

Craig County Public Schools

Craig County Public Schools serves students through McCleary Elementary and Craig County High School. Confirm current enrollment, family-support, meal, transportation, and student-service information.

Public-school and family-support pathway - Craig County; enrollment, transportation, student-support, meals, accessibility, and school-service rules apply; not emergency or clinical care

Craig County Public Schools

Craig County Public Schools serves students through McCleary Elementary and Craig County High School. Confirm current enrollment, family-support, meal, transportation, and student-service information.

Public library, internet, information, learning, and community-navigation pathway - Craig County through branches in Craig County, Craig County, and New Castle; hours, programs, access, and technology availability should be confirmed directly; not emergency or clinical care

Craig County Public Library

Craig County Public Library serves the county through branches in Craig County, Craig County, and New Castle. Confirm current hours, programs, technology access, and branch services directly.

Housing, shelter, food, utilities, transportation, health, and legal-resource navigation - Craig County and Virginia; referred programs have their own eligibility, cost, and availability rules; not emergency dispatch

Virginia 211 Housing and Basic Needs Navigation

Ask 211 Virginia for current housing, shelter, food, utility, transportation, and legal options serving New Castle and Craig County. Confirm every referred program directly.

State behavioral-health, developmental-disability, substance-use, and community-services information pathway - Virginia, including Craig County; service, intake, eligibility, and crisis rules vary; not emergency dispatch

Virginia Department of Behavioral Health and Developmental Services

DBHDS provides statewide information about behavioral-health and developmental-disability services and how to find community pathways. Pair it with Alleghany Behavioral Health for local access.

State crisis-system and emergency behavioral-health information pathway - Virginia, including Craig County; local crisis response, screening, and follow-up rules vary; call 911 for immediate physical danger

Virginia Department of Behavioral Health Crisis Information

Use Virginia's crisis-services information to understand local behavioral-health response options. Call or text 988 for emotional crisis support and call 911 for immediate physical danger.

Medicaid transportation-benefit information pathway - Virginia, including Craig County; Medicaid enrollment, covered-trip, advance-notice, scheduling, and medical-necessity rules apply; not emergency transport

Virginia Department of Medical Assistance Services Transportation

Virginia Medicaid members can review transportation-benefit information for eligible covered trips. Confirm eligibility, advance notice, scheduling, and emergency limits with the current transportation contractor or member services.

Agriculture, family and consumer education, 4-H, and community-resource pathway - Craig County; program availability, eligibility, and schedules vary; not emergency response or clinical care

Virginia Cooperative Extension - Craig County

Virginia Cooperative Extension provides statewide agriculture, family and consumer education, 4-H, and community-resource pathways. Confirm current Craig County contacts and program schedules.

Civil-legal intake for housing, benefits, consumer, safety, and related problems - Virginia, including possible Craig County service; income, case type, conflict, geography, and capacity rules apply; not emergency dispatch or legal advice by this guide

Virginia Legal Aid Society - Craig County service area

Virginia Legal Aid Society's statewide intake can help determine whether a housing, benefits, safety, consumer, or other civil matter fits its service area. Ask about Craig County and current eligibility.

State job matching, training, wage, veteran, and employment-navigation pathway - Virginia, including Craig County; account, eligibility, employer, and program rules apply; not emergency dispatch

Virginia Workforce Connection

Virginia Works and the Virginia Workforce Connection provide job, training, wage, and employment-navigation information. Confirm the closest workforce center and eligibility for specific programs.

Veteran and family benefits, behavioral-health, housing, employment, transportation, and financial-assistance navigation - Virginia, including Craig County; veteran/family eligibility and program capacity rules apply; not emergency dispatch

Virginia Department of Veterans Services

Virginia's Department of Veterans Services can help veterans and families identify benefits and service pathways. Confirm current regional contacts, eligibility, and appointment requirements.

State affordable-housing, rental, homeownership, and housing-finance information pathway - Virginia, including rural Craig County; property, income, lender, waitlist, and program rules apply; no emergency-housing guarantee

Virginia Housing

Virginia Housing provides statewide information about affordable rental and homeownership pathways. Confirm property availability, waitlists, income rules, accessibility, and application requirements directly.

Rural housing, home-repair, rental, and community-development information pathway - Craig County and rural Virginia; income, property, loan, grant, and program rules apply; no emergency-housing guarantee

USDA Rural Development - Virginia

USDA Rural Development can help eligible rural households learn about housing, repair, and community-development programs. Confirm current local office contacts, property eligibility, funding, and applications.

County government, planning, code, benefits, and community-navigation pathway - Craig County; office hours, jurisdiction, fees, eligibility, and referral limits vary; not emergency dispatch

Craig County Government and Resident Services

Use Craig County's official site and current contacts to locate departments, resident services, planning, code, benefits, and local pathways. Confirm the correct jurisdiction and instructions.

County solid-waste and transfer-station pathway - Craig County residents and property owners only; accepted materials, identification, hours, hazardous-waste limits, and site rules apply; not emergency dispatch or private cleanup

Craig County Solid Waste Transfer Station

Craig County operates transfer stations for Craig County residents and property owners. Confirm current locations, hours, accepted materials, and limits before transporting material; this is not a hoarding cleanup service.

County solid-waste and transfer-station pathway - Craig County residents and property owners only; accepted materials, identification, hours, hazardous-waste limits, and site rules apply; not emergency dispatch or private cleanup

Craig County Solid Waste Transfer Station

Craig County operates transfer stations for Craig County residents and property owners. Confirm current locations, hours, accepted materials, and limits before transporting material; this is not a hoarding cleanup service.

Vehicle-title, registration, plate, placard, voter-registration, E-ZPass, and related DMV Select pathway - Craig County; transaction, identity, hours, and service limits apply; not emergency response

Virginia Department of Motor Vehicles - DMV Select information

Virginia DMV Select partners handle selected vehicle and related transactions, but not every DMV service. Use the current DMV directory to confirm whether a nearby partner serves New Castle or Craig County, the transaction type, and current hours before visiting.

Benefits, family services, adult protective-services, community food pantry, and safety-navigation pathway - Craig County; intake, confidentiality, eligibility, and response rules apply; not emergency dispatch

Craig County Department of Social Services

Contact Craig County Department of Social Services for benefits, family services, adult protective-services, community food pantry, and safety-navigation questions. Call 911 for immediate danger and confirm current intake instructions.

State directory and referral-navigation pathway for community supports - Virginia, including Craig County; listed organizations have their own eligibility, cost, hours, and capacity rules; not emergency dispatch

Virginia Support Resources Directory

Virginia's support directories can help identify statewide and local service pathways. Verify the organization, current contact information, geographic fit, and eligibility before relying on a listing.

Virginia circuit and district court, clerk, filing, and access-information pathway - Craig County; court jurisdiction, filing rules, fees, accessibility, and legal-advice limits apply; not emergency dispatch

Craig Courts and Clerk Information

Virginia's Craig courts publish current court, clerk, address, and contact information. Confirm the correct court, filing process, accessibility, fees, and whether legal advice is needed.

County community and resident-service navigation pathway - Craig County; hours, eligibility, jurisdiction, and referral limits vary; not emergency dispatch

Craig County Community Navigation

Use Craig County's community pages and current contacts to identify services for housing, health, benefits, education, utilities, and practical needs. Confirm the correct department and current instructions.

Water and sewer service pathway for New Castle and the Craig-New Castle service area; account, jurisdiction, outage, schedule, fee, and emergency-service rules vary; not a hoarding cleanup or emergency response program

Craig-New Castle Public Service Authority

Craig-New Castle Public Service Authority provides water and sewer service to New Castle. Confirm account, billing, outage, connection, and emergency-service instructions directly.

Fixed-route public transportation pathway serving Craig County and the towns of Craig County and Craig County; fare, schedule, stop, accessibility, and rider rules apply; not emergency transportation

New Castle Area Bus System - Craig County-Craig County Express

New Castle Area Bus System publishes the Craig County-Craig County Express route serving Craig County. Confirm the current schedule, fare, stops, and accessibility before planning a trip.

Community-college, adult-education, workforce, and training pathway serving Alleghany Highlands, including Craig County; admissions, tuition, transportation, and program eligibility vary

Alleghany Highlands Community College

Alleghany Highlands Community College offers credit, workforce, and adult-education pathways in the Alleghany Highlands region. Confirm current programs, campus locations, costs, and admissions requirements.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in New Castle, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight