A Hoarding Alliance local resource guide
A steady starting place for people living with clutter, family members, and neighbors trying to support someone safely. Begin with what matters today; no one has to solve the whole home at once.
Start here - Fight the Blight
If you are unsure what kind of help fits, Fight the Blight is the nonprofit front door for a respectful conversation and virtual peer-group pathway. Ask about current options for Henry County; a conversation is not a clinical assessment, cleanup contract, or promise of funding.
Start with a respectful conversation about hoarding concerns, virtual groups, and possible next steps. You can ask about one room, a safety concern, or support for a family member without agreeing to a whole-home cleanout.
Role: nonprofit hoarding-support conversation and virtual-group front door | geography: online; ask about current Henry County fit | cost/eligibility: first contact is free; funded programs have separate eligibility | emergency limit: not emergency dispatch or clinical treatment
Call 911 for immediate danger, fire, serious injury, or urgent medical need. For mental-health or substance-use crisis support in Indiana, call or text 988. Peer support and resource navigation are not emergency response.
First conversations
You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.
For support outside grant-funded services, ask about coaching, sorting, organizing, cleaning, or family support. Agree on cost, consent, scope, safety boundaries, and what will not be moved before work begins.
A digital peer-support pathway for people affected by clutter and for friends or family. Use it for connection and ongoing momentum; it is not a clinical provider or emergency service.
Ask for current local options for food, housing, utilities, transportation, and other basic needs. Confirm the provider's intake process and openings before traveling or sharing personal information.
Use the city site to identify utility setup, sanitation information, and the right department. City collection rules are limited; they do not promise a whole-home cleanout.
Safety and stability
These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.
Call 911 when someone is in immediate danger or needs urgent medical or fire response. Do not wait for a resource guide, peer group, housing application, or cleanup provider.
Indiana DMHA says people experiencing emotional distress, suicide thoughts, or mental-health or substance-use crisis can call or text 988 at any time. Mobile crisis response may be offered when needed; availability and response are assessed, not guaranteed.
HCH lists adult and pediatric behavioral-health care, including counseling and medication management. Its page says to establish care with an HCH primary-care provider and request a referral; confirm current provider and appointment access.
Use the state listing to ask which designated adult behavioral-health provider currently serves a New Castle address. Do not assume that an office elsewhere accepts Henry County residents or has open appointments.
A Better Way states that it serves Henry County and provides 24/7 crisis support and survivor services. Its current shelter page says shelter services are temporarily at an alternate Muncie location; call before traveling and consider a safe device if privacy is a concern.
The state court self-service page explains protection-order processes and lists domestic-violence providers by county. For a safe plan or help filing, an advocate may be able to explain options; call 911 for immediate danger.
New Lisbon Christian Church describes the shelter as limited-capacity, often full, and application-based rather than walk-in. Call first to ask about current availability, eligibility, safe intake, and what to bring; do not travel assuming a bed is open.
Contact the authority to ask about public-housing availability, voucher openings, reasonable accommodation, and application steps. The online waitlist portal has shown different status by program; verify current openings directly and keep contact details updated.
Indiana 211's listing says assistance may cover essential needs at the trustee's discretion and is limited to residents of the township served. Call first to confirm the correct trustee, appointment, current documents, and program fit.
The City's Action Center accepts concerns about substandard housing, tall grass or weeds, and trash or sanitation. A report may trigger municipal follow-up; discuss consent, tenancy, and safety before submitting on someone else's behalf.
People and practical help
These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.
ICAP publishes its Henry County coverage and New Castle office contact. Ask about the current Energy Assistance Program and weatherization application period, household eligibility, shutoff protections, and appointment requirements.
Before applying through a regional program, check its service boundary. ICAP says city residents of New Castle are excluded and directs them to their local housing authority; call to verify current boundaries and openings.
Ask 211 to identify current pantry, shelter, rent, and utility options. Confirm hours, eligibility, documents, and capacity directly with the listed provider before traveling.
Indiana FSSA explains SNAP eligibility and applications through the Benefits Portal or a local Division of Family Resources office. Use current state rules and ask FSSA about documentation or help applying.
The Salvation Army lists a New Castle corps and utility/rent assistance services. Its public page says to contact for hours; call before visiting and ask whether the specific program is open.
The church and community resource listings identify food assistance through Christian Love Help Center. Confirm its current pantry or meal schedule and service area directly before traveling.
ICAP's March 2026 guide is a starting list, not a live inventory. Call the named provider to confirm current hours, eligibility, address, and available assistance; schedules can change.
LifeStream lists weekday Henry County service through New InterUrban and advance scheduling. Ask whether the address and trip qualify, how much notice is needed, and whether a particular vehicle can accommodate mobility needs.
Indiana DOT identifies New Castle Transit as the city's public-transit system. Contact the city to confirm current service and whether a trip can connect with rural New InterUrban; do not assume service to a specific address.
The City describes weekly curbside trash for households with an active municipal water account and up to three scheduled bulk items. Construction materials, appliances, paint, tires, batteries, and other listed items are excluded. The department explicitly says it does not do rental-property or whole-house cleanouts.
New Castle Streets & Sanitation directs residents to the county district for recycling, hazardous materials, and specialty disposal. Contact the district before transporting chemicals, electronics, appliances, or other excluded items; Indiana IDEM also advises using authorized collection programs.
The City's forms include trash/sanitation issues, substandard housing, tall grass/weeds, and wastewater or stormwater concerns. If you are supporting another resident, discuss consent and possible housing or enforcement effects before filing.
Indiana's health department directory lists Henry County Health Department's New Castle address and contact. Call to ask which public-health service fits; the directory does not establish that it offers hoarding-specific care.
The authority's portal has reported different open/closed status for public housing and voucher programs, and notes that selected applicants may still wait for placement. Check current program status, update mailing address, and ask about accommodations with the authority.
Indiana IDEM advises residents to use an authorized local collection or disposal program for household hazardous waste. Do not put hazardous materials in curbside or bulk trash; ask Henry County SWMD about accepted items and event schedules.
Indiana's licensed-provider roster and Centerstone's location page identify a New Castle foster-care program. This listing is included for accurate scope, not as a general counseling referral; do not infer adult or walk-in services.
Use the state roster to check a provider's listed program and status, then call to confirm actual services, current county coverage, cost, and appointments. A listing does not guarantee access or endorse a treatment approach.
The church lists local ministry partners and describes case-by-case decisions for some assistance. Ask directly about the specific program, eligibility, and current availability; spiritual counseling is not a substitute for licensed care.
A Better Way says it serves Henry County and provides advocacy, counseling, support groups, housing pathways, and 24/7 crisis support. Its emergency shelter is currently operating at an alternate Muncie site; call from a safe device before traveling.
LifeStream is the regional Area Agency on Aging and lists Henry County transportation. Contact its access team to ask about current aging, caregiver, options counseling, and mobility resources; do not assume every program has open enrollment.
If an endangered or incapacitated adult may be at risk of abuse, neglect, or exploitation, contact Indiana APS to discuss a concern. Reporting can lead to an investigation, so explain the situation accurately and consider consent and safety when possible.
Indiana's county directory identifies New Castle as the county seat and links county information. Use it to confirm the right county office for a local government question instead of assuming city and county jurisdictions match.
The City maintains public-safety and home-preparedness information. Use 911 for an emergency; verify current non-emergency contacts on the City site rather than relying on an old directory number.
Use the city utility pages to ask about service setup, billing, water, and wastewater concerns. A household account requirement may affect trash collection; confirm the rules for the exact property.
If cost or coverage is a barrier to care, review current Indiana Medicaid options and ask the provider whether it accepts the specific plan. Confirm eligibility and effective dates with the state before scheduling non-urgent care.
The Peer Tree is a private-pay pathway for people who want more hands-on or ongoing support. Ask about a small, consent-led next step and get cost and task boundaries in writing before work starts.
Friends and family can use a peer-support pathway to learn, connect, and sustain their own boundaries. It does not authorize anyone to discard another person's belongings or replace a local safety assessment.
A note from the Alliance
This guide is anchored in New Castle, Indiana, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.
Need help choosing a path? Contact Fight the Blight