A Hoarding Alliance local resource guide

Hoarding support in Mineola, New York.

You can ask for support without agreeing to a cleanup. Start with what would make the home safer or easier to use today, such as keeping an exit open, reaching the bathroom, or letting someone in. If you are helping someone else, agree on one task and ask what they want left alone.

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Find the right help for the next step

If a notice, inspection, shutoff, or shelter need has a deadline, keep the paperwork and lead with the date when you ask for housing, legal, or county help. If there is no deadline, you can start with peer support or a conversation about treatment.

Ask what a first conversation would cover or how a virtual group works. You can ask without sending photos or arranging a home visit.

Role: nonprofit front door for hoarding support and virtual groups; geography: ask about joining online from Mineola or elsewhere in Nassau County; cost/eligibility: confirm registration, group fit, and any fees; funded local home services are not assumed; emergency limit: not therapy or emergency response.

For immediate danger

For an active fire, serious injury, or immediate danger, get to safety if you can and call 911. Give the address, unit or floor, and tell the dispatcher if an entrance is blocked or someone needs help leaving.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Role: private-pay hoarding support, sorting and organizing conversations, and practical planning; geography: ask whether a Mineola or Nassau County address is in scope; cost/eligibility: private-pay rates, travel, pace, consent, and service fit must be confirmed; emergency limit: not emergency response or a substitute for licensed care. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

The Peer Tree

Use this route when grant-funded nonprofit support does not fit or when you want private-pay planning. Ask what support can begin without a whole-home visit.

Role: digital peer-support pathway for people affected by hoarding and for friends or family; geography: online access from Mineola or anywhere; cost/eligibility: confirm current access and features; emergency limit: not therapy, crisis response, diagnosis, or emergency support. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Unburied

Use Unburied for peer perspective, structured tools, groups, and ongoing momentum between conversations. It does not assess a home or dispatch help.

Role: free information and referral navigation for health and human services; geography: Nassau County and Long Island; cost/eligibility: free and confidential; each provider determines program eligibility; emergency limit: call 911 for a life-threatening emergency. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

211 Long Island / New York

Dial 211 and say whether you need housing, food, utilities, transportation, behavioral health, or another local pathway. Ask the specialist to confirm current hours and eligibility.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Role: emergency dispatch for active fire, serious injury, or immediate danger; geography: give the exact Mineola address, floor, unit, and access barriers; cost/eligibility: do not wait for program intake; medical or transport charges may vary; emergency limit: for emergencies, not routine referrals or cleanup. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

911: Immediate Danger

Call from a safe place if possible. Say whether anyone is still inside or needs help leaving.

Role: 24/7 crisis counseling and safety support; geography: call or text from Mineola, Nassau County, or anywhere in the United States; cost/eligibility: free and confidential; emergency limit: call 911 for immediate physical danger and do not use 988 as a cleanup line. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

988 Suicide & Crisis Lifeline

Call or text 988 if you or someone with you is thinking about suicide, feels unsafe, or needs crisis support. Tell the counselor about blocked exits or other safety concerns.

Role: mobile behavioral-health crisis response and supportive crisis intervention; geography: Nassau County, including Mineola; cost/eligibility: call 516-227-TALK for screening and current availability; emergency limit: not 911 dispatch, fire response, or a guaranteed response time. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Mobile Crisis Team

Call 516-227-8255. Nassau County says the team can respond at home, school, work, or another location; describe the concern, address, access barriers, and immediate risks.

Role: county behavioral-health and substance-use crisis information and referrals; geography: Nassau County; cost/eligibility: call to confirm the current pathway and any program eligibility; emergency limit: use 911 for immediate physical danger and 988 for a suicide or emotional crisis. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Behavioral Health Helpline

The county lists 516-227-TALK as its behavioral-health crisis contact. Ask which current service fits the person, concern, and location.

Role: 24/7 substance-use and gambling support, information, and referral; geography: New York State, including Mineola; cost/eligibility: free hotline and text access; emergency limit: not emergency dispatch or hoarding cleanup support. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

New York HOPEline

Call 1-877-8-HOPENY or text HOPENY to ask for current treatment or recovery pathways. Share only what you are comfortable sharing.

Role: hospital psychiatric emergency evaluation; geography: Nassau County; cost/eligibility: call 516-572-4775 to confirm current intake, location, insurance, and transport questions; emergency limit: for psychiatric emergencies, not routine referrals or a cleanup plan. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau University Medical Center Psychiatric Emergency Room

The county crisis page lists NUMC psychiatric emergency services. Call first when safe, or call 911 if someone is in immediate danger or cannot travel safely.

Role: crisis screening, assessment, stabilization, and behavioral-health support; geography: Nassau County and nearby Long Island communities; cost/eligibility: confirm current walk-in, age, coverage, and service details; emergency limit: not 911 dispatch and not a home-cleaning service. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

CN Guidance Community Crisis Center

Nassau County and the New York State resource guide list CN Guidance at 950 South Oyster Bay Road in Hicksville. Call 516-822-6111 before traveling to confirm current access.

Role: county emergency information and preparedness coordination; geography: Nassau County; cost/eligibility: public information and referral, with program limits to confirm; emergency limit: call 911 for an active life-safety emergency. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Emergency Management

For a county emergency or hazard affecting a Mineola address, call 516-573-0636 or use the county emergency contacts page. This is not a hoarding-specific response line.

Role: public-health services and environmental-health information; geography: Nassau County, with the department at 200 County Seat Drive in Mineola; cost/eligibility: confirm the appropriate program and fees, if any; emergency limit: call 911 for immediate danger and do not wait for routine health intake. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Department of Health

Call 516-227-9697 for public-health questions. The county lists 516-742-6154 for after-hours and weekend emergencies; ask which office handles the concern.

Role: fire-safety education for homes affected by hoarding; geography: general U.S. guidance that can support a Mineola safety conversation; cost/eligibility: free public information; emergency limit: call 911 for smoke, fire, injury, or immediate danger. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

USFA Home-Fire Safety and Hoarding

Use the guidance to discuss clear exits, smoke alarms, appliance safety, and a fire-escape plan without treating it as a home inspection or emergency response.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Role: county benefits navigation for SNAP, Medicaid, temporary assistance, adult services, and related programs; geography: Nassau County; cost/eligibility: income, household, residence, and program rules must be reviewed by DSS; emergency limit: not a 911 or crisis response service. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Department of Social Services

DSS is at 60 Charles Lindbergh Boulevard in Uniondale. Call 516-227-8519 for general information and ask which application or document path fits your situation.

Role: emergency housing placement, shelter coordination, and housing-stability referrals; geography: Nassau County; cost/eligibility: emergency assistance and benefits have specific eligibility rules; emergency limit: call 911 for immediate physical danger and contact DSS promptly for a housing emergency. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Housing and Homeless Prevention

The county says shelter placement and emergency housing assistance begin through DSS and the Office of Housing and Community Development. Ask about current intake, documents, and deadlines.

Role: public-assistance pathway for emergencies such as homelessness, food shortage, eviction, utility shutoff, or heating fuel need; geography: Nassau County; cost/eligibility: household composition, income, resources, and program rules determine eligibility; emergency limit: not emergency dispatch. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Temporary and Emergency Assistance

If you are homeless and seeking housing placement, the county says to arrive at DSS by noon to file an application. Confirm current hours before traveling.

Role: home-energy assistance and heating or cooling support; geography: Nassau County; cost/eligibility: household income, heating situation, vulnerability, and available funding must be confirmed; emergency limit: use 911 for a fire, medical emergency, or immediate danger. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County HEAP

HEAP may help eligible households with regular or emergency energy needs. Call 516-227-7386 or ask the DSS worker for the current application route and seasonal status.

Role: congregate and home-delivered meal information for older adults and eligible spouses or caregivers; geography: Nassau County; cost/eligibility: age, frailty, ability to prepare meals, and an in-home assessment may apply; emergency limit: not emergency medical care or crisis response. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Nutrition Programs

The county says meals are available without a fee, with voluntary contributions encouraged. Call 516-227-8900 and ask about the current Mineola-area option and eligibility.

Role: county information for transportation and aging services; geography: Nassau County; cost/eligibility: age, trip purpose, advance notice, mobility, and service area must be confirmed; emergency limit: not ambulance or emergency transport. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Medical and Senior Transportation

Ask Nassau County whether a current medical or senior transportation program serves the address, destination, and appointment. Use 911 for a medical emergency.

Role: public directory for New York State mental-health programs; geography: search Nassau County and nearby service areas; cost/eligibility: each program sets intake, insurance, age, and availability requirements; emergency limit: use 988 or 911 when appropriate, not a directory search during immediate danger. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

New York OMH Mental Health Program Directory

Use the directory to identify programs, then call the program to confirm current address, hours, eligibility, and whether it offers the kind of care needed.

Role: county and state starting-point guide for mental-health, substance-use, crisis, and recovery pathways; geography: Nassau County; cost/eligibility: programs determine current eligibility and access; emergency limit: follow the guide's crisis instructions and call 911 for immediate danger. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Behavioral Health Resource Guide

The current Nassau guide includes self-referral and crisis options. Treat it as a starting point and verify hours, insurance, age range, and walk-in status before traveling.

Role: county-listed substance-use treatment and recovery referral information; geography: Nassau County and Long Island; cost/eligibility: insurance, assessment, age, and program rules vary; emergency limit: not emergency dispatch or a substitute for 988 or 911. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Nassau County Community Treatment Agencies

Use the county list to identify a possible treatment pathway, then call the agency to confirm it serves the person, concern, location, and payment situation.

Role: municipal building, occupancy, zoning, and permit information; geography: Village of Mineola; cost/eligibility: permits, inspections, fees, and code questions must be confirmed with the village; emergency limit: call 911 for active fire, injury, or immediate danger. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Village of Mineola Building Department

The department is at 155 Washington Avenue and lists 516-746-0750. Ask which office handles a specific condition, notice, permit, inspection, or safety question.

Role: municipal garbage, recycling, yard-waste, and large-item collection information; geography: Village of Mineola; cost/eligibility: routes, item limits, appointments, and prohibited materials must be confirmed; emergency limit: not a hazardous-material or emergency-removal service. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Mineola Residential Refuse and Bulk Items

The village says collection depends on route and that metal, white goods, and appliances require an appointment. Call the village before putting out unusual or large items.

Role: public bus route and schedule information; geography: Nassau County and Long Island, including Mineola-area routes; cost/eligibility: fares, accessibility, route changes, and transfer needs must be confirmed; emergency limit: not emergency transport. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

NICE Bus / Nassau Inter-County Express

Check current routes and schedules before traveling to a county office, clinic, library, or support meeting. Ask about accessibility or a safer travel plan if exits or mobility are concerns.

Role: free civil-legal-services intake and referral; geography: confirm current Nassau County coverage and case type; cost/eligibility: financial eligibility, issue type, and capacity determine access; emergency limit: not emergency dispatch or a same-day guarantee. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Legal Aid Society of Northeastern New York

Ask whether the organization can review a housing, benefits, disability, or code-related civil issue. Do not assume representation until intake confirms scope and eligibility.

Role: local public library access to information, technology, and community navigation; geography: Mineola and surrounding community; cost/eligibility: confirm current card, program, and room policies; emergency limit: not crisis counseling, medical care, or emergency response. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Mineola Public Library

Use the library as a neutral place to look up services, complete online forms, or ask about current community information. Confirm hours and access before traveling.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Mineola, New York, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight