A Hoarding Alliance local resource guide
You do not have to solve everything at once. Begin with the kind of support that feels useful, and call ahead to confirm a service’s reach, cost, and availability.
Start here - Fight the Blight
Fight the Blight is the nonprofit front door and offers virtual peer-support groups; ask about current fit and capacity from Martinsburg or elsewhere. The Peer Tree is a separate private-pay pathway; confirm scope, service area, availability, travel, and fees. Unburied is digital peer support, not therapy or emergency support. These are independent options, not endorsements. Confirm access, eligibility, cost, and fit directly.
For immediate danger, fire, rescue, or urgent medical response, call 911. For emotional distress, call or text 988 or Help4WV; EastRidge lists a crisis worker through its phone menu. EPEC offers a confidential 24-hour survivor hotline. West Virginia 211 can help locate current basic-needs referrals, but referrals do not guarantee assistance, housing, or a shelter bed.
First conversations
You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.
The Peer Tree is a separate private-pay pathway for hoarding-related support. Confirm the service requested, whether Martinsburg is in the current service area, availability, travel, and fees before making plans.
Unburied is a digital peer-support pathway for people affected by hoarding and clutter, including friends and family. It is not therapy or emergency support and cannot replace local services.
United Way of the Eastern Panhandle says 211 resource specialists are available around the clock for referrals involving housing, food, utilities, health care, transportation, and other needs. Call 211, text your ZIP code to 898-211, or search online. Ask whether a resource is accepting people before traveling.
Safety and stability
These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.
Call 911 for immediate danger, fire, rescue, or urgent medical response. Do not use an administrative or non-emergency office number when someone needs an urgent response.
WVU Medicine lists Berkeley Medical Center as open 24 hours at 2500 Hospital Drive. The Emergency Department has a separate contact number; emergency-room assessment is not a substitute for calling 911 when urgent transport or immediate response is needed.
Berkeley County lists 304-263-1330 for Emergency Communications. Use the published emergency number, 911, for an urgent dispatch; do not treat the administrative/non-emergency line as a crisis service.
The City lists 304-264-2100 for the Police Department’s non-emergency contact. The service area is city-limits specific. For an immediate emergency, call 911; if outside city limits, confirm the appropriate county contact.
The county office coordinates preparedness, mitigation, response, and recovery, and administers Alert Berkeley public notifications. It is not a substitute for 911 or a guaranteed provider of household cleanup or relocation services.
Call or text 988 for emotional distress, mental-health crisis support, or help finding a next step. If someone is in immediate physical danger or needs urgent medical response, call 911.
Help4WV offers a statewide call/text pathway for behavioral-health and substance-use concerns. Ask the responder about current services and local fit; an information or referral call does not guarantee a placement or appointment.
EPEC lists a confidential hotline available 24 hours a day and says callers do not have to give their name. It supports survivors and people who need safety planning; it is not a general housing placement line.
For a possible poisoning or exposure, Poison Control provides phone and online guidance. It is not emergency dispatch; for severe symptoms call 911.
The West Virginia Department of Human Services publishes a 24-hour number for reporting abuse or neglect. A cluttered home alone does not establish abuse or neglect; describe specific safety concerns and allow the appropriate agency to assess them.
People and practical help
These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.
The state lists the Berkeley County office at 433 Mid Atlantic Parkway, Martinsburg, with weekday hours of 8:30 a.m.–5 p.m. Call about a specific program before visiting and ask about documents, eligibility, intake, and availability.
WV PATH supports benefit screening and applications. Review the program requirements and contact the state office if a technical or eligibility question is not answered online.
The county directory lists the Martinsburg health department at 122 Waverly Court, phone 304-263-5131. Confirm the current service, hours, fees, and appointment requirements before going.
The provider lists its Martinsburg location and says it serves patients regardless of ability to pay, with a sliding-fee discount program for qualifying patients. Call to confirm new-patient availability, insurance, application documents, and the cost for a specific service.
EastRidge lists outpatient and crisis services at its Martinsburg office. Its website says to call the main number and press 4 to reach a crisis worker; confirm the service, coverage, fees, and current hours directly.
EPEC lists a Berkeley County outreach office for survivor support. Contact the hotline first if a visit or communication could create a safety concern; the hotline is 24/7, but office appointments and shelter space are not guaranteed.
The pantry page lists Monday–Wednesday, 9 a.m.–noon, for applications; it says a photo ID is required and eligible households may receive one food box per month. Check the current schedule and eligibility before going.
Berkeley Senior Services describes transportation, nutrition, in-home services, caregiver support, and outreach. Contact the office to ask whether the person’s age and needs fit, what services are available, and any cost, wait, or assessment requirements.
The nonprofit says applicants can call between 8 a.m. and noon. Its published criteria include being homebound, physically or cognitively unable to prepare meals, or having a disability. Ask about the current cost, delivery area, and wait time.
The ADRC helps people and supporters explore aging and disability services. Ask about local referrals, home- and community-based supports, caregiver resources, and program criteria; a referral does not guarantee a slot or worker.
West Virginia Medicaid publishes transportation information for eligible members. Confirm the broker, advance notice, covered destination, and trip authorization before relying on a ride; use 911 for an emergency.
The state waiver program describes in-home support for eligible members. Ask about assessment steps, current enrollment, the home setting, and any wait; it does not provide an on-demand cleanout or emergency response.
EPTA lists service in Martinsburg and Berkeley/Jefferson Counties, with limited Saturday service. Its fare page shows a $2 example within the Martinsburg zone. Check the current trip planner, route, fare, and advance-booking rules before travel.
The authority’s current Section 8 page displayed its waiting list as closed when reviewed. Public-housing status may differ; contact the authority before applying or visiting, and recheck the official page because openings can change.
The state page outlines homeless-services pathways and assessment. For immediate local referrals, contact 211 and confirm present intake hours and availability directly; listings do not confirm a vacancy.
HUD’s West Virginia page links to housing assistance and local information. Ask the administering agency about actual eligibility, intake, current waitlists, and whether a program serves the household’s location.
HUD explains how to find an approved housing counselor. Confirm the exact service and any fee when arranging an appointment; housing counseling does not guarantee a rental, shelter bed, or financial assistance.
The Mission describes Haven House as transitional housing for families and explicitly says it does not accept walk-ins; applicants must wait for a case manager’s decision. The Mission is Christian and describes discipleship as part of its programs. Confirm fit, requirements, and availability before relying on it.
Apply online or contact Legal Aid to ask whether the issue and household meet current eligibility rules. The organization screens requests and cannot promise representation in every matter.
Senior Legal Aid provides civil legal help for eligible older West Virginians. Contact them to confirm the issue is within scope and ask what documents to prepare.
The library system lists the Martinsburg Public Library at 101 West King Street and branches in Berkeley County. Check current opening hours, account requirements, accessibility, and program schedules before visiting.
Berkeley County lists the WVU Extension office as a local contact. Ask about a specific program, dates, registration, fees, and whether the program fits the situation.
The county lists recycling locations and operating hours, and separately identifies items that cannot be recycled. Check the current accepted-material list and fees before loading or traveling; do not assume recycling sites accept household trash or bulky cleanout debris.
The city publishes collection schedules and a current annual garbage charge for city residents; service is not countywide. The city’s one-time Spring Clean-up event for 2026 has passed. Call Public Works about current collection, accepted items, and special bulk pickup rather than assuming a general cleanup is available.
The Finance Department handles city water/sewer and garbage billing. City service boundaries do not cover all Berkeley County addresses; confirm the provider, account, rates, and any benefit-program eligibility directly.
A note from the Alliance
This guide is anchored in Martinsburg, West Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.
Need help choosing a path? Contact Fight the Blight