A Hoarding Alliance local resource guide

Hoarding support in Lubbock, Texas.

A respectful place to begin, whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in Lubbock and Lubbock County.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

You do not have to know the perfect next step.

Our virtual groups give people affected by hoarding and clutter concerns a place to connect from Lubbock, Lubbock County, and other Texas communities. We can help you think through what is happening and what kind of next step may fit.

For immediate danger

Call 911 for a medical emergency, fire, or immediate threat. For behavioral-health crisis support, call or text 988 or review StarCare. For housing and basic-needs navigation, review South Plains Homeless Consortium and Texas 2-1-1.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Qualified community behavioral-health, crisis, substance-use, developmental-disability, and care-navigation pathway - Lubbock and the South Plains; intake, payment, insurance, and program rules apply

StarCare Specialty Health System

StarCare provides and coordinates mental-health, substance-use, intellectual-disability, and related community services. Its published intake line and Sunrise Canyon Complex offer a starting point for planned care, while its walk-in crisis services are available 24/7. Ask about the current service, cost, privacy, and level of care that fits.

Public housing, Housing Choice Voucher, and housing-stability pathway - Lubbock County; income, household, waitlist, documentation, and program rules apply

Lubbock Housing Authority

The Lubbock Housing Authority lists public-housing and voucher pathways and provides online applicant and tenant portals. Ask which lists are open, whether an accommodation is available, and what documents are needed before relying on a housing option.

Regional homelessness-response, coordinated-entry, shelter, and housing-navigation pathway - Lubbock and the South Plains; homelessness status, consent, referral, and availability rules apply

South Plains Homeless Consortium

The South Plains Homeless Consortium coordinates homeless services across the South Plains region and connects people with local providers. Use its current contact route to ask how coordinated entry works, what to do when someone is unsheltered, and which partner is the safest fit.

Temporary shelter, transitional housing, and supportive-services pathway - Lubbock; intake, household, safety, and capacity rules apply

Grace Campus

Grace Campus provides temporary shelter and works with people experiencing homelessness toward greater stability and independent living. Confirm current intake, eligibility, accessibility, and capacity before traveling.

Free 24/7 statewide human-services navigation - Texas, including Lubbock County; local agency, eligibility, and availability rules vary

Texas 2-1-1

Texas 2-1-1 connects people with current housing, food, utilities, health, transportation, crisis, domestic-violence, and disaster resources. Call 211 or search by ZIP code and county, then confirm the referred program directly before relying on it.

Food pantry, mobile pantry, SNAP-navigation, and food-assistance pathway - 19-county South Plains region; application, household, income, and availability rules apply

South Plains Food Bank

South Plains Food Bank serves Lubbock and the surrounding region through food resources and published assistance applications. It directs people needing immediate assistance to 211. Check current application requirements, processing time, distribution site, and transportation before traveling.

Direct client assistance for utilities, food, clothing, hygiene, vision, and prescriptions - Lubbock region; household, documentation, funding, and program rules apply

Catholic Charities Diocese of Lubbock

Catholic Charities lists assistance for adults and older adults, including utilities, food, clothing, hygiene, eye exams, glasses, and prescriptions. Ask about current funding, eligibility, appointment requirements, and whether another local program is the better fit.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, code compliance, fire safety, or emergency dispatch.

Immediate danger and emergency dispatch - Lubbock and Texas; use for fire, medical emergency, violence, or immediate threat

911 Emergency Services

Call 911 for a fire, medical emergency, violence, immediate threat, or dangerous condition that cannot wait for a scheduled service. Emergency dispatch is not a hoarding-support program, counseling service, or cleanup provider.

Free 24/7 call, text, and chat behavioral-health crisis pathway - Texas and nationwide; crisis screening and response rules apply

988 Suicide and Crisis Lifeline

Call or text 988, or use the online chat, for emotional distress, suicidal thoughts, mental-health or substance-use crisis, or concern about a loved one. 988 is not emergency dispatch, a shelter, or a cleanup service; call 911 for immediate danger.

24/7 regional behavioral-health crisis and care-navigation pathway - Lubbock and the South Plains; assessment, response, and handoff rules apply

StarCare Crisis Services

StarCare publishes a 24/7 crisis line and walk-in crisis services at Sunrise Canyon Complex. Call 806-740-1414 or 800-687-7581 for behavioral-health crisis support and ask what current response fits; call 911 for immediate physical danger.

State protective-services reporting pathway for abuse, neglect, self-neglect, or exploitation - Texas; age, disability, jurisdiction, and response rules apply

Texas Adult Protective Services

Texas APS investigates allegations involving adults 65 and older or adults 18 to 64 with a disability that substantially affects independent living. It can help arrange short-term resources, but it cannot force services on a capable adult and is not a general cleanup referral. Call 911 for immediate danger.

Free, confidential domestic-violence hotline, shelter, advocacy, and safety-planning pathway - Lubbock and its 12-county service area; crisis, confidentiality, intake, and capacity rules apply

Women's Protective Services of Lubbock

Women's Protective Services provides advocacy, shelter, food, clothing, transportation, safety planning, legal and social-service navigation, and a 24-hour hotline for people affected by domestic violence. It is not a general shelter or cleanup service; call 911 for immediate danger.

Municipal code, nuisance, substandard-housing, property, and neighborhood-safety pathway - Lubbock; jurisdiction, notice, inspection, correction, and appeal rules apply

City of Lubbock Code Administration

The City of Lubbock uses Code Administration with Solid Waste, Police, Fire Rescue, and other departments to address nuisance and health-and-safety conditions. A report or inspection can start a formal municipal process and is not the same as consent-based support; ask about voluntary steps, deadlines, accommodations, and appeal rights.

Municipal fire response, prevention, public education, and life-safety pathway - Lubbock; inspection, access, and emergency rules apply

Lubbock Fire Rescue

Lubbock Fire Rescue is the municipal fire and rescue pathway for fires, rescues, medical emergencies, and life-safety questions. Use 911 for an emergency; contact the city for non-emergency questions about exits, alarms, access, and hazards.

Municipal emergency and non-emergency public-safety pathway - Lubbock; report, jurisdiction, and response rules apply

Lubbock Police Department

Use 911 for immediate danger, violence, or a crime in progress. For non-emergency public-safety concerns, use the current Lubbock Police contact route and ask which city or county response is appropriate; police response is not a cleanup or peer-support service.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect Lubbock and Lubbock County residents with housing, homelessness navigation, food, behavioral health, transit, disposal, peer support, and community resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Public housing, vouchers, affordable housing, and reasonable-accommodation pathway - Lubbock County; income, household, waitlist, and program rules apply

Lubbock Housing Authority Applicant Services

The Housing Authority's applicant portal provides eligibility and application information for housing programs. Ask about open lists, accessible units, required documents, status updates, and whether a housing counselor or accommodation is available.

Regional homelessness assessment, shelter, outreach, and housing-navigation pathway - Lubbock and 14 surrounding counties; homelessness status, consent, referral, and capacity rules apply

South Plains Homeless Consortium Coordinated Entry

The Consortium is part of the Texas homeless-services network and coordinates local entry points across the South Plains. Ask where to complete the current assessment, how to reach shelter or outreach, and what to do if someone is fleeing violence or has nowhere safe to stay.

Temporary shelter and supportive-services pathway - Lubbock; intake, safety, household, and capacity rules apply

Grace Campus Temporary Shelter

Grace Campus lists a campus in Lubbock and a pathway for people experiencing homelessness to receive temporary shelter and support toward independent living. Confirm current application, eligibility, accessibility, and available space before traveling.

Local financial, health, safety, education, and 211 navigation pathway - Lubbock area; program and eligibility rules vary

Lubbock Area United Way

Lubbock Area United Way directs residents to 211 and local options for finances, health, safety, and education. Use it as a navigation route when the need crosses agencies, then confirm the referred provider's scope and current availability.

Municipal bulky-item and household-disposal pathway - Lubbock residents hauling from their own single-family home; ID, load, material, schedule, and use limits apply

City of Lubbock Solid Waste Citizen Convenience Stations

The city lists four citizen convenience stations for household items too large for residential dumpsters. Residents need a driver's license with a City of Lubbock address, must unload their own materials, and may use the sites four times per year. Confirm accepted items and hours before transporting anything.

Public bus, paratransit, and on-demand transportation - Lubbock; route, fare, schedule, and accessibility rules vary

CitiBus

CitiBus is Lubbock's public transportation provider and publishes routes, fares, schedules, and accessible-transportation information. Check service alerts and current routes before planning a trip to housing, food, medical care, or support.

Food pantry, mobile pantry, child, senior, SNAP-navigation, and food-for-health pathway - South Plains region; household, application, and availability rules apply

South Plains Food Bank Food Assistance

South Plains Food Bank publishes food-assistance applications and programs serving 19 counties. Its site says immediate food needs should start with 211. Confirm processing time, documentation, distribution site, and transportation before traveling.

Utilities, food, clothing, hygiene, vision, and prescription-assistance pathway - Lubbock region; funding, household, and documentation rules apply

Catholic Charities Direct Client Assistance

Catholic Charities lists direct client assistance for adults and older adults. Ask about current funding, intake hours, documents, and whether the concern fits utility, food, clothing, hygiene, vision, or prescription assistance.

Statewide housing, food, crisis, utilities, transportation, benefits, and protective-services navigation - Texas; local provider eligibility and capacity vary

Texas 2-1-1 Guided Search

The 211 guided search lets people search by ZIP code and county for emergency food, housing, home repair, transportation, crisis counseling, utilities, and benefits. A referral is not a guarantee of an open bed, appointment, benefit, or service; confirm directly.

Behavioral health, primary care, substance-use, developmental-disability, recovery, and peer-support pathway - Lubbock and the region; intake, payment, and eligibility rules apply

StarCare Community Services

StarCare lists community services beyond crisis response, including mental-health, substance-use, primary-care, intellectual-disability, and recovery pathways. Ask for an intake assessment and whether the person needs planned care, peer support, or crisis response.

State benefits and local-resource navigation for food, health, utilities, and support - Texas; income, household, and program rules apply

Texas Health and Human Services Benefits Navigation

Texas HHSC directs residents to 211 for local housing, food, childcare, crisis, and substance-use resources and publishes benefit-navigation options. Use the current state route to identify the right program, then confirm eligibility and documents before applying.

Protective-services and safer-home navigation for older adults and adults with disabilities - Texas; jurisdiction, consent, and response rules apply

Texas Adult Protective Services Information

APS can investigate abuse, neglect, self-neglect, and exploitation and may connect eligible adults with short-term shelter, food, transportation, home repairs, medical care, or other services. It cannot force services on a capable adult and is not a general cleanup service.

Confidential domestic-violence advocacy, shelter, legal, relocation, utility, housing, and social-service pathway - Lubbock region; safety, intake, and capacity rules apply

Women's Protective Services Outreach

WPS offers free confidential services for women, men, and children affected by domestic violence, including shelter, advocacy, transportation, legal information, relocation, housing, utility, and social-service referrals. Use the hotline for safety planning and call 911 for immediate danger.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area; scope, cost, scheduling, travel, consent, and safety rules apply

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Lubbock or Texas.

Digital peer-support pathway for people affected by hoarding and clutter concerns - online; not therapy or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends or family supporters. It is not therapy, a crisis service, or a substitute for emergency help.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Lubbock, Texas, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or state agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight