A Hoarding Alliance local resource guide

Hoarding support in Hampton, Virginia.

A respectful place to begin, whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in Hampton and the surrounding Hampton Roads region.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

You do not have to know the perfect next step.

Our virtual groups give people affected by hoarding and clutter concerns a place to connect from Hampton, Hampton Roads, and other communities. We can help you think through what is happening and what kind of next step may fit.

For immediate danger

Call 911 for immediate danger, fire, rescue, or a medical emergency. For behavioral-health or substance-use crisis support, call 988 or Hampton-Newport News Community Services Board. For general resource navigation, call 211.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area, including possible support for Hampton; private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Hampton or the surrounding region.

Digital peer-support pathway for people affected by hoarding and clutter concerns - online; not therapy or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends or family supporters. It is not therapy, a crisis service, or a substitute for emergency help.

Free 24/7 call, text, and chat crisis pathway - Virginia and nationwide; crisis response, privacy, and handoff rules apply; not cleanup or emergency dispatch

Virginia 988 Suicide and Crisis Lifeline

Call or text 988 for confidential behavioral-health crisis support and connection to Virginia's crisis system. Use 911 for immediate danger, fire, rescue, or a medical emergency.

Qualified behavioral-health, substance-use, developmental-disability, peer-support, urgent-care, and 24/7 crisis pathway - Hampton and Newport News; intake, eligibility, payment, clinical, and capacity rules apply

Hampton-Newport News Community Services Board

Hampton-Newport News CSB provides public behavioral-health, substance-use, developmental-disability, peer, urgent-care, and crisis pathways. Confirm current access and fit; it is not a cleanup provider.

Free confidential resource-navigation pathway - Virginia; local availability, eligibility, language access, and referral limits apply; not emergency dispatch

211 Virginia

Call 211 or search Virginia's resource directory for food, housing, utilities, health care, employment, veteran, child-care, and crisis-navigation options. Call 911 for an emergency.

Benefits, adult and child services, protective services, housing navigation, utility assistance, and self-sufficiency pathway - City of Hampton; eligibility, assessment, documentation, confidentiality, and jurisdiction rules apply

Hampton Department of Human Services

Hampton Human Services helps residents navigate public benefits, protective services, family services, and referrals. Confirm current intake, documents, and program eligibility.

City information and service-request pathway - Hampton; service type, jurisdiction, and hours apply; not emergency dispatch

Hampton 311

Hampton 311 can help route non-emergency city questions and service requests. Call 911 for immediate danger, fire, rescue, or a medical emergency.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - Hampton and surrounding response area; use for fire, rescue, medical emergency, violence, or an active threat; not a hoarding-support program

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, a rescue need, or a threat that cannot wait for a scheduled service.

Local police and non-emergency public-safety pathway - City of Hampton; emergency dispatch, reporting, and jurisdiction rules apply

Hampton Police Non-Emergency

Use Hampton's non-emergency police route for local law-enforcement questions and safety concerns that do not require an immediate response. Use 911 when someone is in immediate danger.

Fire, rescue, EMS, fire-prevention, inspection, and community-risk-reduction pathway - City of Hampton; emergency response, inspection, and service rules apply

Hampton Fire and Rescue

Hampton Fire and Rescue is the city pathway for fire, rescue, EMS, prevention, and life-safety questions. Call 911 for an emergency.

City emergency-management, preparedness, hazard, shelter, evacuation, and resilience pathway - Hampton; incident-specific guidance and local-response rules apply

Hampton Emergency Management

Use Hampton's public-safety and emergency resources for preparedness, shelter, evacuation, storm, flood, and other hazard information. During an active emergency follow official city and 911 instructions.

24/7 behavioral-health and substance-use crisis pathway - Hampton and Newport News; crisis assessment, urgent-care, peer, clinical, and capacity rules apply; not cleanup or general emergency dispatch

Hampton-Newport News CSB Crisis Services

Hampton-Newport News CSB lists crisis support at 757-788-0011, a peer warm line at 757-251-2394, and 24/7 urgent behavioral-health care at the BJ Roberts Behavioral Health Center. Call 911 for immediate danger.

Specialized behavioral-health crisis-response pathway - Hampton and Newport News; response, eligibility, dispatch, and safety rules apply; not a cleanup service

Hampton Crisis Intervention Team

Hampton's Crisis Intervention Team information describes a specialized pathway for behavioral-health crisis response. Confirm current response options and use 911 for immediate danger.

City behavioral-health response and service-navigation pathway for qualifying non-violent calls; current pilot scope, hours, dispatch, and safety rules apply; not emergency dispatch

Hampton CARES Team

Hampton's CARES Team is a specialized city response described in a 2025 city update. It is not a replacement for 911, 988, emergency medical care, or a scheduled cleanup provider; confirm current availability and scope.

24/7 hospital emergency-care pathway - eligible veterans and beneficiaries; emergency evaluation, transfer, payment, and clinical rules apply; use 911 for immediate danger

Hampton VA Medical Center Emergency Department

Hampton VA Medical Center lists an emergency department open 24/7 for eligible veterans and beneficiaries. Confirm eligibility and access; call 911 for immediate danger.

Adult protective-services and safety-navigation pathway - Hampton; assessment, confidentiality, jurisdiction, and emergency rules apply

Hampton Adult Protective Services

Contact Hampton Human Services about suspected abuse, neglect, exploitation, or urgent social-service concerns involving an adult. Call 911 for immediate danger.

Child protective-services reporting pathway - Virginia; assessment, confidentiality, jurisdiction, and emergency rules apply

Virginia Child Protective Services

For suspected child abuse or neglect, use Virginia's current child-protective-services reporting route. Call 911 for immediate danger.

Domestic-violence shelter, advocacy, emergency and permanent housing pathway - Hampton Roads; survivor intake, confidentiality, capacity, and safety rules apply

Samaritan House

Samaritan House provides emergency and permanent-housing pathways for people affected by domestic violence. Use a safe communication method if someone may monitor calls or messages and confirm current intake directly.

Regional homelessness coordination, coordinated-entry, housing, and service-navigation pathway - Hampton Roads; referral, household, capacity, and eligibility rules apply; placement is not guaranteed

Hampton Roads Ends Homelessness

Hampton Roads Ends Homelessness provides regional housing-crisis and coordinated-entry information. Confirm current access and availability; use 911 for an emergency.

State emergency preparedness and disaster-information pathway - Virginia; incident-specific guidance and local-response rules apply

Virginia Department of Emergency Management

Virginia Department of Emergency Management provides preparedness and disaster information. During an active local emergency follow 911, city, and public-safety instructions first.

City non-emergency information and service-request pathway - Hampton; service type, jurisdiction, and hours apply; not emergency dispatch

Hampton 311 Non-Emergency Service Requests

Use Hampton 311 for city service navigation and non-emergency questions, including how to identify the right department. Call 911 for immediate danger, fire, or medical emergency.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Online benefits application and screening pathway - Virginia; program, income, household, identity, and documentation rules apply

Virginia CommonHelp

CommonHelp is Virginia's official application and screening pathway for food, health, cash, energy, and child-care assistance. Availability and eligibility depend on the program and household circumstances.

SNAP, TANF, Medicaid, energy assistance, utility support, child-care, employment, adult services, and protective-services pathway - Hampton; eligibility, documentation, and intake rules apply

Hampton Human Services Benefits

Hampton Human Services helps residents access state benefit programs and local support. Ask about current eligibility, applications, and documents.

Public housing, Housing Choice Voucher, affordable-housing, and housing-stability pathway - Hampton; income, waitlist, eligibility, funding, and availability rules apply

Hampton Redevelopment and Housing Authority

Hampton's Housing Authority information provides a public-housing and voucher pathway. Confirm current waitlists, eligibility, application routes, and whether a property or program is accepting applications.

City home-repair and housing-stability pathway for qualifying older, disabled, or low-income homeowners in a target area; income, ownership, location, scope, funding, and application rules apply

Hampton Home Repair Blitz

Hampton describes a Home Repair Blitz for qualifying older adults, people with disabilities, and low-income households in a target area. Confirm current boundaries, eligibility, and project scope directly.

Public-health, clinic, immunization, WIC, environmental-health, community-nursing, and health-navigation pathway - Hampton; appointment, eligibility, fee, and document rules apply

Hampton Health District

The Hampton Health District provides clinics, immunizations, WIC, environmental health, community nursing, vital records, and related programs. Confirm hours, eligibility, and fees before traveling.

Behavioral-health, substance-use, developmental-disability, urgent-care, peer, and case-management pathway - Hampton and Newport News; clinical, eligibility, scheduling, payment, and capacity rules apply

Hampton-Newport News CSB Behavioral Health

Hampton-Newport News CSB provides a continuum of behavioral-health, substance-use, developmental-disability, and peer-support services. Confirm current service locations, access route, and fit.

Regional health-care and rehabilitation navigation pathway - Hampton Roads; clinical, referral, insurance, payment, and capacity rules apply

Hampton Health and Rehabilitation Resources

Use the Hampton Health District and 211 Virginia to identify current health and rehabilitation options in Hampton. Each provider sets its own eligibility, cost, hours, and referral requirements.

Qualified medical, behavioral-health, primary-care, specialty, rehabilitation, and veteran-support pathway - eligible veterans and beneficiaries; eligibility, enrollment, referral, appointment, and clinical rules apply

Hampton VA Medical Center

Hampton VA Medical Center provides care and veteran-support services for eligible beneficiaries. Confirm enrollment, referrals, current clinics, and access rules; it is not a general public cleanup provider.

Regional water, wastewater, billing, outage, and utility-service pathway - Hampton and neighboring communities; account, service, outage, and emergency rules apply

Newport News Waterworks

Newport News Waterworks serves Hampton and other Hampton Roads communities. Confirm billing, assistance, outage, water-quality, and after-hours routes for the property.

City roads, water, wastewater, stormwater, neighborhood infrastructure, and service-navigation pathway - Hampton residents; material, service-area, response, and emergency rules apply

Hampton Public Works

Hampton Public Works publishes divisions and contacts for roads, water, wastewater, stormwater, and other infrastructure. Verify the correct route for a property or neighborhood concern.

Household trash, yard waste, scrap metal, bulky-item, and collection-service pathway - Hampton residents; material, set-out, schedule, service-area, and response rules apply

Hampton Solid Waste and Trash

Hampton Solid Waste provides household, yard-waste, scrap-metal, and bulky-item collection information. Confirm the correct route before setting out contents from a cleanup or property project.

Recycling, household materials, bulk items, and disposal-navigation pathway - Hampton residents; material, schedule, and facility rules apply

Hampton Solid Waste and Recycling

Hampton publishes recycling schedules and links for bulk and household disposal. Confirm current rules for hazardous materials and other items that cannot go in ordinary collection.

Food pantry, community-kitchen, emergency-food, and partner-agency navigation pathway - Hampton Roads; pantry schedule, household, supply, and intake rules apply

Foodbank of Southeastern Virginia and the Eastern Shore

The Foodbank maintains a current partner directory for food assistance, including Hampton-area pantries and meal sites. Confirm hours and eligibility directly with the listed partner.

Regional homelessness coordination, housing-crisis, coordinated-entry, and service-navigation pathway - Hampton Roads; referral, capacity, household, and eligibility rules apply

Hampton Roads Ends Homelessness

Use the regional homelessness organization to identify the current housing-crisis and coordinated-entry route. It cannot guarantee immediate shelter or placement.

Emergency and permanent housing, domestic-violence advocacy, and shelter pathway - Hampton Roads; survivor intake, confidentiality, capacity, and safety rules apply

Samaritan House Housing Services

Samaritan House provides emergency and permanent housing pathways for people affected by domestic violence. Use a safe communication method if someone may monitor calls or messages.

State housing-finance, homebuyer, rental, mortgage-relief, and housing-resource pathway - Virginia; program, income, lender, property, and application rules apply

Virginia Housing

Virginia Housing offers statewide housing programs and information. Use it as a navigation resource and verify current eligibility, participating providers, and application requirements.

Statewide civil-legal-information and legal-aid navigation pathway - Virginia; topic, income, location, and provider rules apply

Virginia Law Help

Virginia Law Help helps residents identify legal-aid and low-cost civil-legal pathways for housing, benefits, family, health, and consumer issues.

Free civil legal-aid pathway for housing, benefits, safety, utilities, health, and other poverty-law matters - eligible Hampton Roads clients; income, conflict, intake, and case-acceptance rules apply

Legal Aid Society of Eastern Virginia

Legal Aid Society of Eastern Virginia provides free civil legal services for eligible low-income residents in Hampton Roads, including Hampton. Confirm current intake and eligibility; it is not emergency dispatch.

Regional bus, light rail, ferry, rideshare, on-demand, and paratransit pathway - Hampton and Hampton Roads; route, fare, reservation, accessibility, and service-area rules apply

Hampton Roads Transit

Hampton Roads Transit serves Hampton with regional bus, light rail, ferry, rideshare, and specialized transportation options. Confirm current routes, fares, schedules, and service rules before relying on a trip.

ADA paratransit application, recertification, and reservation pathway - eligible Hampton Roads riders; disability certification, trip, reservation, fare, and service-area rules apply

Hampton Roads Transit ADA Paratransit

HRT provides ADA paratransit information for eligible riders. Apply or recertify and confirm pickup windows, reservations, fares, and destinations before scheduling a trip.

Meals, transportation, caregiver, in-home, aging, and independent-living pathway - Southeastern Virginia; age, disability, income, referral, and program rules apply

Senior Services of Southeastern Virginia

Senior Services of Southeastern Virginia supports older adults and caregivers through meals, transportation, in-home services, and resource navigation. Ask whether a current Hampton-area program fits the household.

Free public-library, computer, information, technology, digital-media, and community-learning pathway - Hampton; card, branch, program, room, and technology rules apply

Hampton Public Library

Hampton Public Library provides free programs, computers, technology access, digital resources, and branches. Confirm current hours and branch access before traveling; the Phoebus branch has a temporary closure notice beginning August 31, 2026.

Branch access, computers, meeting rooms, programs, and technology pathway - Hampton residents and visitors; current hours, card, accessibility, and closure rules apply

Hampton Public Library Branches and Hours

Use the library's branch page to confirm current Main, Northampton, Phoebus, and Willow Oaks access, hours, and service changes.

School social work, counseling, health, climate, family-support, and student-service pathway - Hampton City Schools students and families; school, consent, privacy, and program rules apply

Hampton City Schools Student Support

Hampton City Schools provides student-support, school social-work, counseling, health, and family-service pathways. Confirm current referral, consent, and eligibility rules.

Public community-college, workforce, adult-education, training, and student-support pathway - Hampton Roads residents; admission, tuition, aid, and program rules apply

Tidewater Community College

Tidewater Community College provides education, workforce, and training pathways across Hampton Roads. Confirm current programs, tuition, financial aid, and enrollment requirements.

Workforce, job-search, training, resume, and employment-support pathway - Virginia and Hampton Roads; eligibility, appointment, program, and funding rules apply

Virginia Career Works

Virginia Career Works provides workforce and employment services. Confirm current Hampton-area locations, appointments, training eligibility, and available supports.

Veteran benefits, housing, behavioral-health, employment, and service-navigation pathway - Virginia veterans and eligible family members; military-service, benefit, and appointment rules apply

Virginia Department of Veterans Services

Virginia's veterans-services network can help eligible veterans and family members navigate benefits, housing, employment, behavioral health, and related supports.

State benefits, protective-services, child-care, energy, food, and social-service navigation pathway - Virginia; program, household, identity, and documentation rules apply

Virginia Department of Social Services

Virginia DSS provides statewide program information and links for benefits and protective services. Use Hampton Human Services for local intake when a city program is required.

State housing, community-development, rehabilitation, energy, and housing-resource pathway - Virginia; program, property, income, and application rules apply

Virginia Department of Housing and Community Development

Virginia DHCD provides statewide housing and community-development information. Verify current program availability, local partners, eligibility, and application steps.

Utility-location and excavation-safety pathway - Virginia, including Hampton; request timing, utility marking, and project rules apply; not a repair or emergency-dispatch service

Virginia 811

Use Virginia 811 before digging or starting work that could affect buried utilities. Follow current request timing and call 911 for an active utility emergency.

State-road, traffic, maintenance, and transportation-information pathway - Hampton and Virginia; road jurisdiction, reporting, and service-response rules apply

Virginia Department of Transportation

VDOT provides state-road information and reporting. Confirm whether a concern is on a state, city, or private road before choosing the reporting route.

Planning, zoning, building-inspection, permits, code-navigation, and property-safety pathway - City of Hampton; jurisdiction, inspection, fee, notice, and appeal rules apply

Hampton Planning, Building, and Code Services

Use Hampton's city departments and 311 route for planning, zoning, building inspections, permits, and code-navigation questions. Ask about inspection, notice, and appeal steps before assuming a remedy.

Official city department, permit, public-safety, utility, public-works, library, parks, resilience, and resident-navigation pathway - Hampton; service, jurisdiction, and application rules apply

Hampton City Services Directory

Hampton's official website connects residents with current departments, contacts, permits, public works, utilities, libraries, parks, resilience, and public-safety pathways.

City parks, recreation, senior, youth, wellness, facility, and community-program pathway - Hampton; age, schedule, registration, accessibility, and program rules apply

Hampton Parks, Recreation, and Community Facilities

Use Hampton's city website to identify current parks, recreation, wellness, and community programs. Confirm schedules, registration, accessibility, and facility rules.

Private-pay practical support and digital peer-support pathways - broader service area and online; cost, scope, consent, safety, and platform rules apply; not clinical or emergency care

The Peer Tree and Unburied

The Peer Tree and Unburied provide separate private-pay and digital peer-support pathways. Choose the option that fits the situation and confirm current scope, cost, access, and safety boundaries before relying on it.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Hampton, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight