A Hoarding Alliance local resource guide
If clutter or a home-safety concern is weighing on you or someone you care about, you deserve a respectful place to begin. This guide brings together local and regional options for support, care, housing, and practical needs without assuming what the right next step should be.
Start here - Fight the Blight
Fight the Blight is the nonprofit front door for virtual peer groups and hoarding-related support. We can help you ask what options may fit, at your own pace. You do not have to share more than you want to in order to start a conversation.
For an immediate threat, fire, rescue, or medical emergency, call 911. Franklin has no town police department; the Pendleton County Sheriff and West Virginia State Police provide law enforcement. For behavioral-health crisis support, call or text 988, call HELP4WV at 1-844-435-7498, or call Potomac Highlands Guild's 24-hour line at 1-800-545-4357. Regional services have their own eligibility, capacity, and response limits; these numbers do not replace 911.
First conversations
You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.
When public programs or grants are not the right fit, ask The Peer Tree whether practical support is available for Franklin or Pendleton County and confirm cost, scope, travel, and scheduling before making plans.
Unburied offers peer support, groups, and tools for people affected by hoarding and clutter concerns and the people who care about them. It is not a crisis service or a substitute for emergency care.
The Franklin site serves insured, under-insured, and uninsured children and adults in its service area. Call to ask about current appointments, services, payment or sliding-fee options, and eligibility.
Call the Franklin clinic to ask about current services and the right intake route. The Guild's separate 24-hour crisis line is listed in the safety section; use 911 for immediate physical danger or a medical emergency.
Call 211 or use the state's contact options to look for current resources and referrals. Availability and eligibility are decided by each provider; call 911 for an immediate emergency.
The local Department of Human Services office lists Medicaid, SNAP, energy assistance, emergency assistance, and other family and social-service programs. Call about the right program, current documents, and application options.
Safety and stability
These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.
Call 911 for an immediate threat, fire, rescue need, or serious medical emergency. Do not delay emergency care to contact a non-emergency office or this directory.
The Town of Franklin says law enforcement is provided by the Pendleton County Sheriff and West Virginia State Police. The published sheriff contact is for non-emergency questions; call 911 for a crime in progress or immediate threat.
The Town lists Franklin Fire Department as the town's fire service. Use its direct number for non-emergency questions only; call 911 for active fire, rescue, or urgent medical help.
The Town of Franklin identifies Pendleton County Emergency Rescue as the county EMS provider. Call 911 when emergency medical assessment or transport may be needed; the office number is not a replacement for dispatch.
The County office publishes preparedness and emergency-management information. For an active hazard or immediate danger, call 911; for a planned question, confirm current office contacts and services on the county page.
The Guild publishes a 24-hour crisis line. Call for behavioral-health crisis support; use 911 for an immediate physical threat, fire, rescue, or medical emergency.
Call or text 988 for crisis support. If someone is in immediate physical danger or needs emergency medical or fire response, call 911.
HELP4WV lists 24-hour phone and text access for behavioral-health and substance-use support and referrals. Call 911 for immediate danger, overdose, or a life-threatening medical emergency.
Call the Health Department about current public-health services, clinic dates, environmental-health questions, or radon test kits. Its posted office hours are weekdays; call before traveling and use 911 for emergencies.
Grant Memorial Hospital is a regional hospital in Petersburg. For a life-threatening condition or ambulance need, call 911 rather than driving or calling ahead; seek emergency care without delaying for payment questions.
West Virginia lists a statewide hotline for abuse and neglect concerns. A clutter or hoarding concern alone does not establish abuse or neglect; if you are unsure, ask the agency about its intake criteria. Call 911 for immediate danger.
The West Virginia SAFE Commission's Pendleton County plan lists the Family Crisis Center hotline. Use a safe phone or device if privacy is a concern; call 911 for immediate danger and ask the advocate what confidentiality limits apply.
Call Poison Help for guidance about a suspected poisoning or exposure. For severe or life-threatening symptoms, call 911 immediately.
People and practical help
These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.
West Virginia identifies Franklin as Pendleton County's seat and lists the courthouse at 100 South Main Street. Use the county site to confirm which office handles a records, benefits, property, or court question before traveling.
The County Clerk's office handles county records and other listed services. Call to confirm the right office, current hours, documents, and any fees before visiting.
The Circuit Clerk publishes court and records information. Confirm case jurisdiction, forms, deadlines, appointments, and any filing or passport fees directly; legal deadlines can have serious consequences.
Use the county page to learn where to ask about a court process. For legal help with a case, deadline, safety concern, or filing, contact a lawyer or Legal Aid WV; call 911 for immediate danger.
Ask the Assessor about property records, assessments, homestead exemptions, or appeal procedures. Confirm current forms, eligibility, and dates directly rather than relying on an old deadline.
Call or visit the county office to ask which benefit or service may fit and what documents are needed. Applications are evaluated under each program's rules; the office lists weekday hours and a Franklin address.
Use the state portal to explore or apply for available programs, or contact the county DoHS office if online access is difficult. Submission does not guarantee eligibility or immediate assistance.
The Health Department posts its contact information, weekday hours, clinic calendar, food-safety materials, and environmental-health resources. Call to confirm the service you need and whether an appointment is required.
The Franklin location lists family medicine, pediatric, women's, and integrated behavioral-health services. Call about current appointments, coverage, sliding-fee options, and the service that is right for you.
Ask the Franklin clinic about current programs, intake, service area, and payment options. The clinic contact is not a substitute for its separate 24-hour crisis line or 911 emergency dispatch.
Grant Memorial Hospital serves the surrounding region from Petersburg. For emergency transport or a life-threatening condition, call 911; for planned care, confirm services and appointment options with the hospital.
The shelter describes overnight stays, meals, showers, and housing-stability connections, and serves the Potomac Highlands region. It is not in Franklin: contact its shelter line before traveling to 206 North Elm Street in Moorefield to ask about current openings and check-in instructions.
The Family Resource Network shares local service information and referral pathways. Its office is in Moorefield; call to ask about a current resource or a Pendleton County referral.
A 2025 state SAFE Commission county plan lists this regional advocate for Pendleton County. Use a safe contact method, ask what is currently available, and call 911 if there is immediate danger.
Call the statewide intake line to ask whether a civil legal problem may qualify. If a court or filing deadline is within 10 days, Legal Aid advises calling intake promptly; this is not emergency dispatch or legal representation until accepted.
Search for listed affordable rental properties and contact each property manager to confirm present availability, rent, eligibility, accessibility, and waitlist status. A listing does not mean a unit is currently open.
Learn how the state describes the voucher program and check with the responsible housing authority about current applications and waitlists. Eligibility or program information is not a promise of a voucher or available unit.
The Greenbrier Valley United Way directory includes food-pantries by county. Use it as a starting point, then contact the provider directly for current hours and access; WV 211 can help look for an updated referral.
Pendleton Senior and Family Services lists a meal site, home-delivered meals, transportation, and in-home or respite pathways. Call about current schedules, eligibility, fees, and how far in advance to arrange support.
PVTA lists Pendleton County within its service area, but routes and trip types vary. Call with your starting address and destination to confirm whether service is available, how to book, and the fare; for an emergency call 911.
The library offers community information and public computer or internet access. Confirm current hours and access rules before visiting; avoid entering sensitive account or financial information over an unsecured public network.
Families can contact the county school district to ask which school or student-service office can help. Confirm enrollment documents, current office hours, transportation, and the appropriate support contact directly.
The VA clinic page lists outpatient services for Veterans. Call the VA to confirm eligibility, enrollment, current services, and appointment options; for a crisis call the Veterans Crisis Line or 911 for immediate danger.
The Town publishes local water, sewer, sanitation, and bulky-item information. Call to check an address, service days, account questions, and any charges; do not assume town service covers a county address outside municipal limits.
Ask the county DoHS office or state program about current heating or cooling assistance, application windows, required documents, and whether funding remains. Eligibility and awards are not guaranteed.
A note from the Alliance
This guide is anchored in Franklin, West Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.
Need help choosing a path? Contact Fight the Blight