A Hoarding Alliance local resource guide

Hoarding support in Floyd, Virginia.

Start with a respectful next step in Floyd or elsewhere in Floyd County. This guide connects people, families, supporters, and local systems with practical pathways while keeping emergencies and clinical care in the right lane.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

A calm place to begin

You do not have to solve everything at once. Start with the pathway that fits the situation, then confirm current availability, eligibility, cost, jurisdiction, and safety requirements directly with the organization.

For immediate danger

If there is immediate danger, fire, a medical emergency, violence, or an active threat, call 911. For emotional or behavioral-health crisis support, call or text 988 or use Virginia's local crisis and community-services pathways.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - Broader service area, including possible support for Floyd County; Private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; Not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Floyd County.

Digital peer-support pathway - Online for people affected by hoarding and clutter concerns and their supporters; Current access and eligibility should be confirmed; no fee or clinical-coverage claim is made here; Not therapy, crisis response, or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends, family, property managers, municipal workers, and other supporters.

Free, confidential resource navigation for housing, food, health care, utilities, transportation, legal help, and basic needs - Virginia, including Floyd County; 24/7 service; each referred provider has its own eligibility, cost, and availability rules; Not emergency dispatch

211 Virginia

211 Virginia connects people with current local resources for housing, food, health care, utilities, transportation, mental health, and other needs. Ask for options serving Floyd and Floyd County.

Qualified community-services-board pathway for mental health, substance use, developmental services, counseling, and crisis support - Floyd County and the New River Valley; intake, insurance, and capacity rules vary; Not emergency dispatch

New River Valley Community Services

New River Valley Community Services is the public behavioral-health, substance-use, and developmental-services pathway for Floyd County. Call to confirm the right current clinic, crisis route, coverage, and availability.

Regional acute-care hospital and qualified-care pathway - 2900 Lamb Circle, Christiansburg; emergency room and Level III trauma services; emergency, inpatient, outpatient, insurance, billing, transfer, and capacity rules must be confirmed directly; Not cleanup or hoarding support

Carilion New River Valley Medical Center

Carilion New River Valley Medical Center provides a regional hospital pathway for Floyd County, including 24-hour emergency care and other medical services in Christiansburg. Call 911 for a life-threatening emergency and confirm hospital, behavioral-health, financial-assistance, and transfer information directly.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - Floyd and Floyd County; Use for fire, medical emergency, violence, rescue, or an active threat; Not a hoarding-support program, counseling service, or cleanup provider

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, or a threat that cannot wait for a scheduled service.

Emotional-distress and suicide-crisis support - Virginia and nationwide; phone, text, and chat access; Free and confidential; crisis-support eligibility and local follow-up vary; Not fire, EMS, or police dispatch; call 911 for immediate physical danger

988 Suicide & Crisis Lifeline

Call or text 988 for emotional distress, suicidal thoughts, or a behavioral-health crisis. If there is immediate physical danger, fire, a medical emergency, or an active threat, call 911 instead.

County emergency-management, public-alert, addressing, and disaster-preparedness pathway - Floyd County; call 911 for emergencies; incident instructions, road access, and local response rules apply; Not counseling or cleanup

Floyd County Emergency Management and 911

Floyd County Emergency Management provides local emergency information, public alerts, disaster planning, and E-911 addressing. Call 911 for an active emergency and use the county's preparedness route for planning questions that can wait.

County law-enforcement, school-safety, domestic-disturbance, and public-safety pathway - Floyd County; 100 East Main Street, Room 206, Floyd; 540-745-9334; call 911 for immediate danger; Not counseling or cleanup

Floyd County Sheriff's Office

Use the Floyd County Sheriff's Office for county law-enforcement and public-safety questions that are not an active emergency. The office identifies domestic or family violence calls as a high priority; confirm the correct current route for the situation.

Municipal law-enforcement and public-safety pathway - Town of Floyd; town jurisdiction and report rules apply; call 911 for immediate danger; Not counseling, housing placement, or cleanup

Town of Floyd Police and Public Safety

Use the Town of Floyd government route for current municipal police, town-code, and public-safety information. Call 911 for an active emergency and confirm town jurisdiction before making a non-emergency request.

Volunteer fire, prevention, burn-law, and emergency-response pathway - Floyd County; multiple stations serve the county; call 911 for fire or rescue; response, billing, and coverage rules apply; Not cleanup or clinical care

Floyd County Fire Department

Floyd County's volunteer fire department provides fire-response and prevention information through stations serving the Town of Floyd, Willis, Locust Grove and Check, and Indian Valley. Call 911 for a fire or rescue emergency.

County basic- and advanced-life-support EMS pathway - Floyd County; 452 Floyd Highway North, Floyd; 540-745-2800 for office and billing questions; call 911 for emergencies; insurance, Medicare, Medicaid, and billing rules apply; Not non-emergency transport

Floyd County Emergency Medical Services

Floyd County EMS provides county emergency medical response 24 hours a day, seven days a week when volunteer personnel are not able to respond. Call 911 for an emergency; use the office contact for service or billing questions that can wait.

Regional emergency department and Level III trauma pathway - 2900 Lamb Circle, Christiansburg; emergency triage, transfer, insurance, billing, and capacity rules apply; call 911 for life-threatening symptoms; Not cleanup or hoarding support

Carilion New River Valley Medical Center Emergency Room

Carilion New River Valley Medical Center's emergency room is a regional hospital option for Floyd County. Call 911 for a life-threatening emergency rather than driving if symptoms or conditions may be urgent.

Behavioral-health and substance-use crisis evaluation and intervention pathway - Floyd County and New River Valley; current hours, response, intake, and safety limits apply; call 911 for immediate physical danger; Not cleanup

New River Valley Community Services Crisis Response

New River Valley Community Services provides public behavioral-health crisis services for the New River Valley. Call 540-961-8400 for the agency's crisis route or 988 for national crisis support, and call 911 for immediate physical danger.

Qualified behavioral-health, substance-use, and developmental-services pathway - 260 Webbs Mill Road, Floyd; 540-745-2047; intake, insurance, referral, and capacity rules vary; Not emergency dispatch

Floyd Clinic - New River Valley Community Services

The Floyd Clinic is a local New River Valley Community Services access point. Confirm current services, intake, coverage, crisis limits, and accommodations directly.

Official public-health, immunization, WIC, screening, and environmental-health pathway - Floyd County; programs, appointments, fees, and eligibility vary; Not emergency care

Floyd County Health Department

Use Floyd County's official department directory to confirm the current Virginia Department of Health local office and public-health services. Confirm appointments, fees, language access, and environmental-health questions directly.

Protective-services reporting and screening pathway for suspected abuse, neglect, or exploitation of an adult - Virginia, including Floyd County; screening, jurisdiction, confidentiality, and response rules apply; call 911 for immediate danger

Virginia Adult Protective Services

Use Virginia Adult Protective Services when an adult may be experiencing abuse, neglect, or exploitation and the situation is not an immediate 911 emergency. Confirm current reporting options and local response directly.

Local adult-services, benefits, and protective-services pathway - 120 West Oxford Street, Building A-2, Floyd; 540-745-9316; eligibility, intake, confidentiality, and response rules apply; call 911 for immediate danger

Floyd County Social Services Adult Services

Floyd County Social Services can help screen for adult services, benefits, and protective-services pathways. Confirm the right local or after-hours route for the situation.

Protective-services reporting and screening pathway for suspected child abuse or neglect - Virginia, including Floyd County; 24/7 hotline, screening, jurisdiction, and response rules apply; call 911 for immediate danger

Virginia Child Protective Services

Call Virginia's Child Protective Services hotline when a child may be experiencing abuse or neglect and the concern is not an immediate 911 emergency. Local intake and response rules apply.

Confidential survivor-support and safety-planning pathway - Virginia, including Floyd County; 24/7 advocates, local referrals, and shelter options vary; call 911 for immediate danger

Virginia Sexual and Domestic Violence Hotline

Call or text Virginia's statewide hotline for confidential support related to sexual or domestic violence. Advocates can help identify local options; call 911 for immediate danger.

Poison exposure information and medical guidance - Virginia; call 911 for collapse, seizure, breathing trouble, or another immediate emergency; Not hoarding support or cleanup

Virginia Poison Center

Call the Virginia Poison Center for poison-exposure guidance. If someone has collapsed, cannot breathe normally, is having a seizure, or is in immediate danger, call 911 first.

Utility-locate and excavation-safety pathway - Virginia, including Floyd County; submit before digging; response timing, marking, and utility-owner rules apply; call 911 for an active utility emergency

Virginia 811

Contact Virginia 811 before digging or disturbing ground so utility lines can be marked. Use 911 for an active gas, electrical, fire, or other immediate utility danger.

State emergency preparedness, alerts, shelter, and disaster-information pathway - Virginia, including Floyd County; local incident instructions and eligibility rules apply; call 911 for an active emergency

Virginia Emergency Management

Virginia Emergency Management provides preparedness and disaster-information resources that complement Floyd County emergency services. Follow current local incident instructions and call 911 for an active emergency.

Municipal building, permits, inspections, code, nuisance, and property-safety pathway - Town of Floyd; permit, inspection, jurisdiction, fee, and correction rules apply; not emergency dispatch or private cleanup

Town of Floyd Permits and Code

Use the Town of Floyd government route for permits, inspections, town code, and property-safety questions within town limits. Confirm jurisdiction and current process before making a request.

County land-use, planning, zoning, building, permit, and property-information pathway - Floyd County; jurisdiction, permit, code, fee, and appeal rules apply; not emergency dispatch or private cleanup

Floyd County Planning and Building Inspections

Floyd County's planning and building-inspection pathways cover land use, permits, code, and related property questions outside town jurisdiction. Confirm the correct department and current requirements directly.

County solid-waste, recycling, transfer-station, and property-service information pathway - Floyd County; service-area, hours, accepted-material, fee, and jurisdiction rules apply; not hazardous-emergency response

Floyd County Solid Waste and Recycling

Use Floyd County's public-works route for current solid-waste, recycling, transfer-station, and accepted-material questions. Confirm hours, fees, and disposal rules before traveling.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Local benefits, SNAP, Medicaid, TANF, energy, adult, child, and family-services pathway - 120 West Oxford Street, Floyd; 540-745-9316; program, income, household, documentation, and appointment rules apply; not emergency dispatch

Floyd County Department of Social Services

Floyd County Social Services is a local starting point for public benefits, family services, adult services, child services, and referrals. Ask about current eligibility, required documents, and the right intake route.

Online benefits screening and application pathway for SNAP, Medicaid, TANF, energy assistance, and related programs - Virginia, including Floyd County; income, household, documentation, and program rules apply; not emergency dispatch

Virginia CommonHelp

CommonHelp is Virginia's online route to screen and apply for several public-benefit programs. Confirm current program rules and contact Floyd County Social Services if online access is difficult.

Coordinated-entry and housing-crisis assessment pathway - Floyd County and the New River Valley; assessment, eligibility, referral, program, and capacity rules apply; not emergency dispatch or guaranteed housing

New River Valley Housing Partnership

New River Valley Housing Partnership operates a coordinated assessment system for people who need housing assistance in Floyd County and the New River Valley. During regular hours call 540-639-3159; after hours, weekends, and holidays call 540-320-7028, and confirm availability directly.

Statewide rental and housing-search pathway - Virginia, including Floyd County; landlord, availability, income, application, deposit, and screening rules apply; not emergency shelter or guaranteed placement

Virginia Housing Search

Virginia Housing Search can help identify rental and affordable-housing listings. Confirm current availability, accessibility, application requirements, deposits, and screening rules directly with each property.

State housing, community-development, weatherization, homelessness, and housing-stability information pathway - Virginia, including Floyd County; program, income, locality, and application rules vary; not emergency dispatch

Virginia Department of Housing and Community Development

Virginia DHCD provides state housing and community-development information, including pathways that may support housing stability and energy efficiency. Confirm current local programs and eligibility directly.

Local food, emergency assistance, housing, homelessness, energy, Head Start, tax-preparation, and family-support pathway - Floyd County; 120 Epperly Mill Road SW, Floyd; 540-745-2102; income, intake, funds, documentation, and capacity rules apply; not emergency dispatch

New River Community Action

New River Community Action serves Floyd County with food pantry, emergency assistance, housing, utility, homelessness, family, and other practical pathways. Call to confirm current funds, intake, documentation, and appointments.

Aging, meals, medical transportation, caregiver, elder-abuse prevention, and independence pathway - Floyd County and the New River Valley; age, income, household, and service-area rules vary; not emergency dispatch

New River Valley Agency on Aging

New River Valley Agency on Aging provides information and assistance, meals, medical transportation, caregiver resources, and elder-abuse prevention support for older adults and caregivers. Confirm current eligibility, cost, and availability through the agency.

Regional community-transit and Medicaid-funded medical-transportation pathway - Floyd, Giles, Montgomery, Pulaski, and Radford; client, Medicaid, appointment, route, and capacity rules apply; not emergency transport

New River Valley Community Services Transportation

NRVCS Transportation Services operates Community Transit in Floyd County and the New River Valley, including transportation for some clients and Medicaid-funded medical appointments. Confirm current eligibility, scheduling, and service limits.

Free commuter, carpool, vanpool, transit, walking, biking, and telework information pathway - New River Valley, including Floyd County; not a one-time ride, medical transport, subsidy, or emergency service; options and eligibility vary

RIDE Solutions New River Valley

RIDE Solutions NRV helps residents and workers find transportation options beyond a single-occupant vehicle, including carpooling, vanpooling, transit, cycling, walking, and telework. It does not provide one-time rides or emergency transport.

Local food pantry, home-delivery, mobile-pantry, and community-meal pathway - 192 Elephant Curve Road, Floyd; Floyd County residents may receive weekly food pickups; home delivery requires intake; no fee stated; capacity and schedule must be confirmed

Plenty! Farm and Food Bank

Plenty! provides weekly food pickups for Floyd County residents and offers a home-delivery route for people without transportation. Confirm current pantry hours, delivery intake, accessibility, and capacity before traveling.

Local library food-pantry and day-bag pathway - Floyd County; current pantry hours, household, pickup, and capacity rules apply; not emergency dispatch or guaranteed grocery delivery

Floyd County Library Community Corner Food Pantry

The Floyd County Library identifies a Community Corner Food Pantry and Day Bags program serving local families and individuals. Confirm current access, hours, documentation, and capacity directly with the library.

Local library, information, technology, learning, food-pantry, and community-connection pathway - 321 West Main Street, Floyd; 540-745-2947; card, equipment, program, accessibility, and schedule rules apply; not emergency dispatch

Jessie Peterman Memorial Library

Jessie Peterman Memorial Library offers information access, technology, learning, programs, and community connections in Floyd. Confirm current hours, card requirements, equipment, food-pantry access, and program schedules directly.

Public-school, student-support, family, special-education, school-social-work, and school-meal pathway - Floyd County; 140 Harris Hart Road NE, Floyd; 540-745-9400; enrollment, transportation, student, disability, and service rules apply; not emergency dispatch or adult clinical care

Floyd County Public Schools

Floyd County Public Schools can help families identify enrollment, counselors, special-education supports, family resources, school meals, and current attendance or transportation procedures.

Free civil-legal information and possible representation pathway - Southwest Virginia, including Floyd County; income, case-type, conflict, and capacity rules apply; not emergency dispatch or a guaranteed attorney

Southwest Virginia Legal Aid Society

Southwest Virginia Legal Aid serves eligible low-income residents with civil-legal problems such as housing, public benefits, utilities, consumer, family, and safety-related issues. Confirm current centralized intake and eligibility directly.

Older-adult legal-information, long-term-care advocacy, and referral pathway - Floyd County and the New River Valley; generally for people age 60 and older; contribution, intake, case-type, and referral rules apply; not emergency dispatch or a guaranteed attorney

New River Valley Agency on Aging Legal and Ombudsman Services

New River Valley Agency on Aging can help older adults and caregivers identify legal-information, ombudsman, and referral options, including possible referral to legal aid. Confirm age, intake, and current service details.

Statewide civil-legal screening and information pathway - Virginia, including Floyd County; intake, income, case-type, conflict, and capacity rules apply; not emergency dispatch or a guaranteed attorney

Virginia Legal Aid

Virginia Legal Aid provides a statewide starting point for civil-legal screening and information. Ask whether the issue is within scope and whether a local referral is available.

Federal Social Security, SSI, Medicare, disability, and benefits-information pathway - nationwide, serving Floyd County; federal eligibility, identity, appointment, and documentation rules apply; not emergency dispatch

Social Security Administration

Use the Social Security Administration for Social Security, SSI, Medicare, disability, representative-payee, and related federal-benefit questions. Confirm current online and phone options directly.

State aging, disability, independent-living, vocational-rehabilitation, and caregiver information pathway - Virginia, including Floyd County; program, age, disability, employment, and referral rules vary; not emergency dispatch

Virginia Department for Aging and Rehabilitative Services

Virginia DARS provides information for older adults, people with disabilities, caregivers, and people seeking vocational rehabilitation. Confirm the correct regional referral and current eligibility directly.

Veteran and family benefits, claims, healthcare-navigation, and referral pathway - Virginia, including Floyd County; veteran status, service records, benefit, and appointment rules apply; not emergency dispatch

Virginia Department of Veterans Services

Virginia Department of Veterans Services can help eligible veterans and families with claims, benefits, healthcare navigation, transportation, and referrals. Confirm current local access and appointment options.

Workforce, employment, training, disability, and supportive-service pathway - Virginia, including Floyd County; eligibility, program, appointment, and funding rules vary; not emergency dispatch or guaranteed employment

Virginia Career Works

Virginia Career Works provides employment, training, and workforce-navigation resources that may support household stability. Confirm the nearest current access point, eligibility, and available programs.

Local education, family, food, agriculture, home, water, and practical-information pathway - 209 Fox Street, Floyd; 540-745-9307; program, schedule, enrollment, and cost rules vary; not emergency dispatch or clinical care

Virginia Cooperative Extension - Floyd County

Virginia Cooperative Extension's Floyd County office provides local educational and practical information, including family, food, home, agriculture, water, and community programs. Confirm current schedules and program details.

Municipal utilities, public works, permits, code, recreation, taxes, community requests, and town-service information pathway - 203 East Oxford Street, Floyd; 540-745-2565; town jurisdiction, service-area, fee, and code rules apply; not emergency dispatch or private cleanup

Town of Floyd Government

The Town of Floyd provides the municipal route for utilities, public works, permits, code, recreation, taxes, and other town services. Confirm town jurisdiction before making a property or service request.

County administration, courts, elections, public safety, social services, planning, public works, and county-service information pathway - Floyd County; 202 East Main Street, Floyd; 540-745-9300; department, jurisdiction, appointment, and fee rules apply; not emergency dispatch

Floyd County Government

Floyd County government is the central route for county departments, courts, elections, public safety, social services, planning, public works, and administrative questions. Confirm the correct department before making a request.

Circuit, district, and county court-information pathway - Floyd County; filing, service, fee, scheduling, and legal-representation rules apply; not emergency dispatch or legal advice

Floyd County Courts

Floyd County's government and department pages provide current court contacts and administrative pathways. Confirm the correct court and consider legal-aid screening for advice.

Local water, wastewater, billing, and utility-service information pathway - Floyd and Floyd County; service-area, account, billing, outage, and authority rules apply; not emergency dispatch; call 911 for active utility danger

Floyd-Floyd County Public Service Authority

The Floyd-Floyd County Public Service Authority is the local route for public water, wastewater, billing, and utility questions where its service area applies. Confirm the correct account and service route directly.

Utility-bill assistance, energy-efficiency, and customer-support pathway - Appalachian Power service area, including parts of Virginia; income, account, program, and enrollment rules apply; not emergency dispatch

Appalachian Power Assistance Programs

Appalachian Power publishes current Virginia customer-assistance and energy-efficiency information. Confirm whether the property and account qualify and ask Floyd County Social Services about related energy-assistance programs.

State-road, right-of-way, access, traffic, and roadway-safety information pathway - Virginia, including Floyd County; state, county, and town jurisdiction rules apply; call 911 for an immediate roadway danger; not private property cleanup

Virginia Department of Transportation

VDOT provides the state route for roadway, right-of-way, access, and traffic-safety questions. Confirm whether an issue belongs to VDOT, Floyd County, or the Town of Floyd before submitting a request.

Local voter-registration and election-information pathway - Floyd County; 100 East Main Street, Room 302, Floyd; 540-745-9350; registration, identity, residency, deadlines, and voting rules apply; not emergency dispatch

Floyd County Office of Elections

The Floyd County Office of Elections provides current voter-registration, election, absentee, and ballot-information pathways. Use its official lookup tools and confirm current deadlines and documentation requirements directly.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Floyd, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight