A Hoarding Alliance local resource guide

Hoarding support in Elmira, New York.

You can get support without agreeing to a cleanout. Think about what you need to be able to do safely today, such as getting from the bed to the bathroom or letting someone in through the front door. If you are helping someone else, agree on one task and ask what they want left alone.

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Find the right help for the next step

If a notice or inspection has a deadline, keep the paperwork and lead with the date when you ask for housing or legal help. If there is no deadline, you can start with a conversation about peer support or treatment.

Ask what a first conversation would cover or how a virtual group works. You can ask without sending photos or arranging a home visit.

Role: nonprofit front door for hoarding support and virtual groups; geography: ask about joining online from Elmira or elsewhere in Chemung County; cost/eligibility: confirm registration, group fit and any fees; funded local home services are not assumed; emergency limit: not therapy or emergency response.

For immediate danger

For an active fire, serious injury, or immediate danger, get to safety if you can and call 911. Give the address, unit or floor, and tell the dispatcher if an entrance is blocked or someone needs help leaving.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Role: private-pay hoarding support and practical sorting or organizing help where offered; geography: ask what is available in Chemung County or remotely; cost/eligibility: private-pay; confirm coverage, written rates and what the service includes; emergency limit: not clinical treatment or emergency response. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

The Peer Tree

Ask who makes decisions about belongings and whether travel, disposal or other work would cost extra.

Role: digital peer support for people affected by hoarding or clutter and people supporting them; geography: online; no local home visit required; cost/eligibility: check sign-up, feature access and any costs; emergency limit: not therapy, crisis monitoring or emergency response. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Unburied

Use the online community or tools to plan one manageable change or work out how to support someone without taking over.

Role: information and referral for local health and human services; geography: serves Chemung County and neighboring counties; see the provider’s coverage list; cost/eligibility: referral service is free and confidential; program rules and fees vary; emergency limit: not emergency dispatch or a guarantee of placement. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

211 Helpline: Finger Lakes and Southern Tier

Give your ZIP code and describe the help you need, such as a meal, a ride or a housing referral.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Role: emergency dispatch for active fire, serious injury or immediate danger; geography: give the exact street address, floor or unit and any access barriers; cost/eligibility: do not wait for program intake; medical or transport charges may vary; emergency limit: for emergencies, not routine referrals or cleanup. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

911: Immediate Danger

Call from a safe place if possible. Say whether anyone is still inside or needs help leaving.

Role: hospital emergency assessment and treatment; geography: Arnot Ogden campus in Elmira, not the St. Joseph’s campus; cost/eligibility: billing and financial assistance vary; do not delay emergency care to confirm coverage; emergency limit: call 911 if you need emergency transport or cannot travel safely. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Arnot Ogden Medical Center: Emergency Care

Use emergency care for a medical problem that cannot wait. The Arnot hospital list distinguishes Arnot Ogden from the St. Joseph’s campus and from walk-in care.

Role: state directory of local urgent behavioral health services, including a county crisis program; geography: Chemung County; check the listed service and its current contact instructions; cost/eligibility: confirm access, coverage and any charges; a specific team or response time is not guaranteed; emergency limit: call 911 for immediate physical danger; directory is not a responder. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

New York State Office of Mental Health: Chemung Crisis Resources

Use the crisis section to find a local service for urgent behavioral health needs. Ask an outpatient provider about ongoing treatment.

Role: fire prevention information for households and supporters; geography: national guidance; contact local emergency dispatch for an active fire; cost/eligibility: free online information; no enrollment; emergency limit: not a home inspection or live emergency response. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

U.S. Fire Administration: Hoarding and Fire Safety

When it is safe, check which exits are usable and what makes them difficult to reach. Do not move belongings during a fire.

Role: county navigation for emergency housing and homelessness prevention; geography: Chemung County, including the City of Elmira; cost/eligibility: confirm screening, documents and placement options; space and financial help are not guaranteed; emergency limit: not emergency dispatch or a guarantee of a bed. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Chemung County Social Services: Homeless Housing and Prevention

Tell intake if you have nowhere safe to stay tonight or a deadline on a housing notice. Ask which county or partner intake is open now.

Role: nonprofit housing navigation and shelter-related support; geography: use the Chemung County section for Elmira; Schuyler services are listed separately; cost/eligibility: verify intake, household eligibility and current placement availability; emergency limit: not medical care, emergency dispatch or guaranteed shelter. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Catholic Charities Chemung/Schuyler: Homeless Services

Ask which program handles your situation and whether you should start with the agency or county Social Services. Mention any accessibility needs.

Role: nonprofit civil legal aid, including housing matters; geography: Elmira office serves Chemung and Schuyler counties; cost/eligibility: free legal help for eligible clients; confirm screening and capacity; emergency limit: not emergency dispatch or a guarantee of representation or an extended deadline. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

LawNY: Elmira Office

Have your lease, notice or court papers ready. Give intake the exact deadline and ask what steps to take while you wait.

Role: county assessment and referrals for eligible adults who may be unable to protect themselves; geography: Chemung County; cost/eligibility: ask about impairment, safety risk and whether someone is able and willing to help; emergency limit: not emergency dispatch or a general cleanout program. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Chemung County: Adult Protective Services

Describe concrete safety concerns and what help is already available. Ask how the adult’s preferences are considered during assessment.

Role: nonprofit advocacy, safety planning and referrals for people affected by crime or abuse; geography: Chemung and Schuyler counties; follow the Chemung contact instructions for Elmira; cost/eligibility: confirm which services fit and whether a safe callback is possible; emergency limit: advocacy is not 911 dispatch or general shelter intake. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Catholic Charities: First Step Victim Services

If someone is threatening you or controlling access to your home, ask about safer ways to communicate and what support is available.

Role: municipal code, inspection and property information; geography: City of Elmira only; verify jurisdiction for the exact address; cost/eligibility: check the notice, deadlines, process and applicable fees with the issuing office; emergency limit: not emergency dispatch, legal advice or cleanup. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

City of Elmira: Code Enforcement

Ask which conditions need to be corrected and how the city records progress. If your housing is at risk, seek legal help separately.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Role: nonprofit general outpatient mental health assessment and treatment; geography: Elmira; confirm the current intake site for your age and service; cost/eligibility: ask about new-client intake, insurance, fees and openings; emergency limit: not emergency dispatch or verified hoarding-specialty treatment. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Family Services of Chemung County: Outpatient Mental Health

Ask whether a clinician treats hoarding disorder specifically or can refer you to someone who does. You can describe how home conditions affect daily life without showing photos.

Role: family medicine and routine or preventive care; geography: Southport location with an Elmira mailing address; cost/eligibility: confirm new-patient intake, insurance and any costs or financial assistance; emergency limit: not emergency care or a verified hoarding-specialty service. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Guthrie Southport: Primary Care

Ask about a primary care visit if falls, breathing concerns or other health issues are making home harder to use. Ask for a referral if you want more specialized support.

Role: nonprofit volunteer mentoring and social connection for people with mental health challenges; geography: Chemung County; check which youth or adult program serves you; cost/eligibility: ask about eligibility, referral, matching and any wait; emergency limit: not therapy, crisis care or a hoarding-specific group. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Family Services of Chemung County: Compeer

If isolation makes it harder to ask for help, ask what one-to-one mentoring involves and how often participants meet.

Role: substance use treatment and peer recovery support when substance use is a separate concern; geography: Elmira clinic and local service area; confirm the pathway you need; cost/eligibility: ask about assessment, insurance, fees and peer program availability; emergency limit: not a hoarding service or emergency dispatch; use 911 for immediate danger. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

CASA-Trinity Elmira: Substance Use and Peer Recovery

If substance use is also making daily life harder, ask about peer recovery or an assessment. Use a separate hoarding support pathway for clutter or difficulty discarding.

Role: nonprofit directory for finding hoarding-informed clinicians or support groups; geography: search Elmira and New York telehealth; verify where the provider can work with you; cost/eligibility: confirm license, relevant experience, openings, insurance and cost; emergency limit: not crisis care or proof of local availability. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

International OCD Foundation: Hoarding Resource Directory

Ask how the provider treats hoarding disorder and how you would choose goals together.

Role: county nutrition pathway with delivery through Meals on Wheels of Chemung County; geography: Chemung County; confirm service for your address; cost/eligibility: eligibility screening applies; county lists a suggested donation and says people over 60 are not denied for inability to pay; emergency limit: not emergency food delivery or medical monitoring. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Chemung County Department of Aging: Home-Delivered Meals

If you have trouble preparing meals, ask about assessment and let the program know how a delivery person can safely reach your door.

Role: reserved wheelchair-accessible curb-to-curb rides for eligible riders going to work or non-Medicaid medical appointments; geography: Chemung County and listed out-of-county hospitals; confirm both addresses; cost/eligibility: private-pay for qualified seniors or riders with disabilities; ask about fares and booking; emergency limit: not ambulance, hauling, or the same service as ADA complementary paratransit. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

CTRAN: Access Chemung

Tell the operator why you need the trip and where you are going. Ask which ride program fits before relying on a reservation.

Role: nonprofit community meal service; geography: High Street in the City of Elmira; cost/eligibility: check current meal hours and access instructions; the provider offers free meals; emergency limit: not emergency dispatch or meal delivery. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Catholic Charities: Elmira Community Kitchen

If your kitchen is hard to use right now, a prepared meal may help while you decide what would make cooking easier.

Role: public computers and printing services; geography: check the Steele Memorial Library branch in Elmira for access; cost/eligibility: confirm computer session rules, library card or guest access and printing fees; emergency limit: not a legal or benefits intake office. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Chemung County Library District: Computers and Printing

Use a computer or printer to keep a copy of a notice or application. Sign out and take any printed pages with you.

Role: city trash, recycling and collection information; geography: City of Elmira addresses; verify who serves your building; cost/eligibility: confirm bag limits, materials, collection schedule and any fees; emergency limit: not indoor removal, hazardous waste handling or a cleanout service. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

City of Elmira: Sanitation Department

Check one item before putting it out. If you rent, ask who arranges collection and what to do with furniture or other large items.

Role: local disposal guidance, including education on hazardous waste and electronics collection; geography: Chemung County; follow the instructions for your material and address; cost/eligibility: confirm the next event or drop-off, registration, accepted materials and any cost; emergency limit: not emergency spill response, home pickup or whole-home cleanup. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Cornell Cooperative Extension Chemung: Waste Disposal and Recycling

Before transporting an old chemical, paint or electronic item, check the current disposal guide for that material. Ask for instructions if a container leaks or has no label.

Role: home energy benefit information and application guidance; geography: Chemung County; confirm the office that handles your household; cost/eligibility: household and income rules apply; verify which seasonal components are open; emergency limit: not emergency dispatch or a guarantee a shutoff will be paused. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Chemung County Social Services: HEAP

Keep your account information and any shutoff notice nearby. Tell intake the date on the notice and ask what can be reviewed.

Role: weatherization and energy-efficiency work for eligible households; geography: Chemung and Schuyler counties; use the Chemung contact for Elmira; cost/eligibility: confirm income, housing or landlord requirements, cost and scheduling; emergency limit: not emergency repair, hazard removal or a funded cleanout. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Economic Opportunity Program: Energy Services

Before an assessment, ask which parts of the home workers need to reach and whether the work can be planned in stages.

Role: grocery-benefit screening and application assistance; geography: Chemung County, including Elmira; cost/eligibility: household and income rules apply; ask about documentation and expedited screening; emergency limit: not immediate food delivery or a guarantee of approval. | Each listing identifies its role, service area, cost or eligibility to confirm, and emergency limits.

Chemung County Social Services: SNAP

If you need food today, use a local meal program while asking the county about applying or getting screened for expedited benefits.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Elmira, New York, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight