A Hoarding Alliance local resource guide

Hoarding support in Charlottesville, Virginia.

A respectful place to begin, whether you are looking for support for yourself, worried about someone you love, or trying to respond to a safety, housing, care, or practical concern in Charlottesville.

People first.Then the stuff.A Fight the Blight initiative

Start here - Fight the Blight

You do not have to solve everything before asking for help.

Our virtual groups give people affected by hoarding and clutter concerns a place to connect from Charlottesville and other communities. We can help you think through what is happening and what kind of next step may fit.

For immediate danger

Call 911 for immediate danger, fire, rescue, a medical emergency, violence, or an active threat. For behavioral-health or substance-use crisis support, call 988 or Region Ten at 434-972-1800. For city resource navigation, call Charlottesville Human Services at 434-970-3400 or the Community Resource Hotline at 833-524-2904; for broader Virginia navigation, call 211.

First conversations

A few good places to start

You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.

Private-pay hoarding support, organizing help, groups, and family guidance - broader service area, including possible support for Charlottesville; private-pay scope, cost, scheduling, travel, consent, safety, and capacity must be confirmed directly; not emergency or clinical care

The Peer Tree

The Peer Tree is the private-pay pathway for organizing help, decluttering support, groups, family guidance, and practical next steps when a grant or public program is not the right fit. Ask about scope, cost, travel, consent, safety, and whether support is available in Charlottesville or the surrounding region.

Digital peer-support pathway for people affected by hoarding and clutter concerns - online; not therapy or emergency support

Unburied

Unburied, from The Peer Tree, offers a judgment-free digital pathway with peer support, groups, and tools for people directly affected and for friends or family supporters. It is not therapy, a crisis service, or a substitute for emergency help.

Free 24/7 call, text, and chat crisis pathway - Virginia and nationwide; crisis response, privacy, and handoff rules apply; not cleanup or emergency dispatch

Virginia 988 Suicide and Crisis Lifeline

Call or text 988 for confidential behavioral-health crisis support and connection to Virginia's crisis system. Use 911 for immediate danger, fire, rescue, or a medical emergency.

Qualified mental-health, developmental-disability, substance-use, family-support, and community-services pathway - Charlottesville and Central Virginia service area; intake, clinical, eligibility, payment, referral, and capacity rules apply

Region Ten Community Services Board

Region Ten provides public behavioral-health, developmental-disability, substance-use, prevention, and family-support pathways in Charlottesville and neighboring counties. Confirm current intake and fit; it is not a cleanup provider.

24/7 crisis consultation, assessment, safety planning, and connection-to-care pathway - Region Ten service area; crisis assessment, clinical, transport, payment, and capacity rules apply; not cleanup or general emergency dispatch

Region Ten Crisis Services

Region Ten offers crisis support around the clock, including telephone consultation and in-person crisis assessment. Region Ten states that people in its service area are eligible for crisis support and that a sliding scale is available; call 911 for immediate danger.

City human-services planning, public-housing, homelessness, mental-health, community-health, workforce, aging, and family-support navigation - Charlottesville city limits and partner network; program, eligibility, documentation, and capacity rules apply

Charlottesville Human Services

Charlottesville Human Services coordinates and oversees city and partner pathways involving housing, homelessness, mental health, community health, workforce development, aging, and family supports. Ask which program or partner fits the situation.

Homelessness-prevention, shelter, coordinated-entry, day-shelter, and housing-navigation pathway - Charlottesville; assessment, household, eligibility, documentation, availability, and capacity rules apply; not emergency dispatch

Charlottesville Homeless Services

The city publishes a Community Resource Hotline, Homeless Information Line, coordinated-entry, day-shelter, and prevention pathways. Call 434-207-2328 for homeless-information screening or 833-524-2904 for the city resource hotline; confirm current availability before traveling.

Safety and stability

When the concern involves safety, housing, or crisis

These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.

Immediate danger and emergency dispatch - Charlottesville response area; use for fire, rescue, medical emergency, violence, or active threat; not a hoarding-support program

911 Emergency Services

Call 911 when there is immediate danger, fire, a medical emergency, violence, a rescue need, or a threat that cannot wait for a scheduled service.

Regional 911 public-safety answering and dispatch pathway - Charlottesville, UVA, and Albemarle service area; emergency dispatch and incident rules apply

Charlottesville-UVA-Albemarle Emergency Communications Center

The regional emergency communications center receives 911 calls and routes police, fire, and emergency medical response. Use 911 for immediate danger rather than a planned city-service request.

Local police reporting, response, and non-emergency public-safety pathway - Charlottesville; jurisdiction and response rules apply; use 911 for immediate danger

Charlottesville Police Department

Charlottesville Police provides law-enforcement response and reporting. Use 434-970-3280 for planned or non-emergency concerns and call 911 for immediate danger.

Fire suppression, prevention, rescue, emergency medical, and fire-safety pathway - Charlottesville; emergency response, inspection, transport, and service rules apply

Charlottesville Fire Department

Charlottesville Fire provides fire, rescue, and emergency medical response. Call 911 for an emergency and use the city route for routine fire-safety or prevention questions.

Local emergency preparedness, hazard information, alerts, response, and recovery pathway - Charlottesville; incident-specific instructions and local-response rules apply; not emergency dispatch

Charlottesville Emergency Management

Charlottesville Emergency Management coordinates preparedness, mitigation, response, and recovery information and encourages residents to sign up for emergency alerts. During an active emergency, follow 911 and public-safety instructions first.

Free city-service navigation and planned service-request pathway - Charlottesville; department jurisdiction, hours, service-area, and request rules apply; use 911 for immediate danger

MyCville Service Requests

MyCville is the city's planned service-request route for public works, waste, streets, and other non-emergency concerns. It is not emergency dispatch; call 911 for immediate danger.

Behavioral-health co-response, crisis navigation, and outreach pathway - Charlottesville; call triage, clinical, public-safety, and capacity rules apply; not cleanup or routine support

Charlottesville ANCHOR Co-Response Team

ANCHOR brings Charlottesville firefighters, police, medical professionals, and mental-health professionals together for calls involving behavioral-health crises. Use 911 for an emergency and ask the emergency communications center about the appropriate response.

24/7 crisis assessment, intervention, safety planning, and connection-to-care pathway - Charlottesville and Central Virginia; clinical triage, transport, payment, and capacity rules apply; call 911 for immediate danger

Region Ten Crisis Services

Region Ten's crisis team can provide phone consultation, in-person assessment, supportive counseling, safety planning, and connection to a higher level of care. Region Ten states no one is refused for inability to pay and that a sliding scale is available.

Protective-services reporting and assessment pathway for abuse, neglect, exploitation, and self-neglect - Charlottesville; reporting, confidentiality, jurisdiction, and emergency rules apply

Charlottesville Adult Protective Services

Charlottesville Social Services receives reports involving adults who may need protective services, including possible abuse, neglect, exploitation, or self-neglect. Call 911 for immediate danger and confirm current reporting guidance.

24/7 statewide protective-services reporting pathway - Virginia; assessment, confidentiality, jurisdiction, and emergency rules apply

Virginia Adult Protective Services Hotline

Use Virginia's Adult Protective Services hotline to report suspected abuse, neglect, exploitation, or self-neglect when the local department is closed. Call 911 for immediate danger.

Child protective-services reporting and assessment pathway - Charlottesville; assessment, confidentiality, jurisdiction, and emergency rules apply

Charlottesville Child Protective Services

Charlottesville Social Services receives reports of suspected child abuse or neglect involving a Charlottesville child or family. Call 911 for immediate danger.

24/7 statewide child-protective-services reporting pathway - Virginia; assessment, confidentiality, jurisdiction, and emergency rules apply

Virginia Child Protective Services Hotline

Use Virginia's Child Protective Services hotline outside local office hours to report suspected child abuse or neglect. Call 911 for immediate danger.

24/7 emergency medical and behavioral-health evaluation pathway - Charlottesville and Central Virginia; triage, transfer, insurance, payment, and capacity rules apply; use 911 for immediate danger

UVA Medical Center Emergency Department

UVA Medical Center provides emergency evaluation and hospital care for serious medical or behavioral-health concerns. Hospital care is not a cleanup program; call 911 for an emergency.

Hospital emergency-care pathway - Charlottesville and Central Virginia; triage, transfer, insurance, payment, and capacity rules apply; use 911 for immediate danger

Sentara Martha Jefferson Hospital Emergency Department

Sentara Martha Jefferson Hospital provides emergency evaluation and hospital care. Hospital care is not a cleanup program; call 911 for an emergency and confirm current hospital routing before traveling.

Public-health, environmental-health, clinic, preparedness, and health-navigation pathway - Charlottesville and surrounding counties; appointment, eligibility, fee, and jurisdiction rules apply

Blue Ridge Health District

The Blue Ridge Health District provides public-health information and services for Charlottesville and nearby counties. Confirm current clinic locations, appointments, eligibility, and fees before traveling.

State emergency preparedness, disaster-information, shelter, evacuation, and resilience pathway - Virginia; incident-specific guidance and local-response rules apply

Virginia Department of Emergency Management

Virginia Department of Emergency Management provides statewide preparedness and disaster information. During an active local emergency, follow 911, Charlottesville, and public-safety instructions first.

Utility-location and excavation-safety pathway - Virginia, including Charlottesville; request timing, utility marking, and project rules apply; not a repair or emergency-dispatch service

Virginia 811

Use Virginia 811 before digging or starting work that could affect buried utilities. Follow current request timing and call 911 for an active utility emergency.

People and practical help

Housing, food, care, transportation, and ongoing support

These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.

Benefits, food, healthcare, energy, child-care, family-support, and protective-services pathway - Charlottesville city residents; program, income, household, identity, documentation, and appointment rules apply

Charlottesville Social Services

Charlottesville Social Services administers public-assistance and family-service programs, including SNAP, Medicaid, TANF, energy assistance, child care, and protective services. Benefit applications are taken daily; intake appointments and eligibility rules apply.

Online benefits application and screening pathway - Virginia; program, income, household, identity, and documentation rules apply

Virginia CommonHelp

CommonHelp is Virginia's official application and screening pathway for food, health, cash, energy, and child-care assistance. Eligibility depends on the program and household circumstances.

Free confidential resource-navigation pathway - Virginia; local availability, eligibility, language access, and referral limits apply; not emergency dispatch

211 Virginia

Call 211 or search Virginia's resource directory for food, housing, utilities, health care, employment, veteran, child-care, and crisis-navigation options. Call 911 for an emergency.

Free city housing, rental, mortgage, utility, and basic-needs navigation pathway - eligible Charlottesville households; weekday hours, assessment, documentation, funding, and program rules apply

Charlottesville Community Resource Hotline

The city's Community Resource Hotline and Pathways Program connects eligible Charlottesville households with rental, mortgage, utility, and basic-needs assistance in partnership with United Way of Greater Charlottesville. Confirm current funding and eligibility.

Public housing and Housing Choice Voucher pathway - Charlottesville city limits; income, household, waitlist, documentation, and availability rules apply

Charlottesville Redevelopment and Housing Authority

CRHA is the city's public housing authority and administers public-housing and voucher pathways for eligible households. Confirm whether a waitlist is open and what current documents and eligibility rules apply.

Day shelter, meals, showers, laundry, mailing address, computer access, storage, and coordinated-entry pathway - Charlottesville; day-service hours, intake, capacity, and eligibility rules apply; not overnight shelter or emergency dispatch

The Haven

The Haven provides day-shelter services and practical support for people experiencing homelessness, including meals, showers, laundry, computer access, a mailing address, and storage when available. Confirm current hours and capacity before visiting.

Regional homelessness-coordination and housing-navigation pathway - Charlottesville and surrounding area; coordinated-entry, partner, eligibility, and capacity rules apply

Blue Ridge Area Coalition for the Homeless

BRACH is identified by the city as a homelessness-response partner. Use the city's homeless-information and coordinated-entry routes first to ask about current assessment and referral options.

Seasonal shelter and homelessness-support pathway - Charlottesville area; season, intake, capacity, and eligibility rules apply; not emergency dispatch

PACEM

PACEM is identified by Charlottesville as a community partner supporting people experiencing homelessness. Confirm current shelter season, intake route, and available capacity before relying on the program.

Free civil legal-aid pathway for qualifying residents - Charlottesville and Central Virginia; income, case type, citizenship or exception, conflict, funding, and intake rules apply; not emergency dispatch

Central Virginia Legal Aid Society

CVLAS provides free civil legal help for qualifying matters, including housing, public benefits, abuse or neglect, and family issues. Its Charlottesville office serves the city and several surrounding counties; confirm eligibility and case scope.

Civil-rights, housing, disability, public-benefits, and community-legal-advocacy pathway - Virginia; issue, intake, capacity, and representation rules apply; not emergency dispatch

Legal Aid Justice Center

The Legal Aid Justice Center may provide advocacy or legal information for selected civil-rights and community issues. Confirm whether the current program accepts the specific situation; it is not a cleanup or emergency service.

Permits, inspections, building safety, zoning, property-use, and code-enforcement pathway - Charlottesville city limits; notice, property, inspection, fee, appeal, and jurisdiction rules apply

Charlottesville City Code and Property Services

Use city code, permit, planning, and property channels for safety, occupancy, or use questions. A code contact is not a cleanup provider and cannot promise a particular enforcement outcome.

Curbside trash, recycling, composting, leaf collection, hazardous-waste, e-waste, and disposal-navigation pathway - Charlottesville; material, schedule, service-area, and facility rules apply; not emergency cleanup

Charlottesville Waste Management

The city provides residential curbside trash and recycling and publishes composting, leaf, e-waste, hazardous-waste, and Rivanna Solid Waste Authority options. Confirm accepted materials and current schedules before planning a disposal project.

Regional recycling, hazardous-waste, e-waste, paint, and materials-utilization pathway - Charlottesville and Albemarle service area; facility hours, material, fee, and acceptance rules apply

Rivanna Solid Waste Authority

RSWA operates regional solid-waste facilities and publishes current recycling, hazardous-waste, e-waste, paint, and materials-utilization information. Confirm the correct facility and material rules before traveling.

Drinking water, wastewater, stormwater, natural-gas, billing, leak, and utility-assistance pathway - Charlottesville service area; account, property, payment, service-area, and emergency rules apply

Charlottesville Utilities

Charlottesville Utilities provides drinking water, wastewater, stormwater, and natural-gas services, plus billing, leak, water-quality, and assistance information. Use the 24/7 emergency route for an active utility emergency.

24/7 city utility emergency pathway - Charlottesville Utilities service area; active leak, water, wastewater, gas, and infrastructure rules apply; call 911 for immediate danger

Charlottesville Utility Emergency Line

Charlottesville Utilities publishes a 24-hour emergency phone number for active utility concerns. Call 911 for fire, medical emergency, gas danger, or immediate threat to life or property.

Electric service, outage, billing, payment-support, and energy-assistance pathway - Virginia customers; account, outage, payment, and emergency rules apply

Dominion Energy Virginia

Use Dominion Energy's current outage, customer-service, and assistance routes when it is the electric provider for a property. Call 911 for a downed line, fire, or immediate danger.

Fare-free fixed-route public transit and schedule-navigation pathway - Charlottesville and nearby service area; route, schedule, accessibility, detour, and rider rules apply

Charlottesville Area Transit

CAT publishes fare-free fixed-route maps, schedules, route books, detours, and rider information. Confirm current service and accessibility details before planning a trip.

Fare-free ADA paratransit application and advance-reservation pathway - qualifying Charlottesville-area riders; disability certification, application, reservation, service-area, and fare rules apply

CAT ADA Paratransit

CAT's ADA complementary paratransit is a shared, advance-reservation service for eligible riders who cannot use accessible fixed-route transit. Applications are reviewed within 21 days and trips currently require advance booking; confirm current eligibility and scheduling.

Regional demand-response, paratransit, and specialized transportation pathway - Charlottesville and surrounding counties; eligibility, reservation, fare, and service-area rules apply

JAUNT

JAUNT provides regional transportation and operates ADA paratransit for CAT. Confirm current rider eligibility, reservation timing, fares, and service area before relying on a trip.

Free public-library, computer, Wi-Fi, information, digital-media, reference, and community-learning pathway - Charlottesville and regional service area; card, branch, program, room, and technology rules apply

Jefferson-Madison Regional Library

JMRL offers branch libraries, public computers, Wi-Fi, digital resources, reference help, and community programs. Residents and property owners in Charlottesville and the JMRL service area are eligible for free cards; confirm hours and card rules.

Free library reference, technology, job-search, language-learning, database, and information-navigation pathway - JMRL service area; card, schedule, database, and appointment rules apply

JMRL Adult and Reference Services

JMRL reference staff help with information, technology, job-search resources, language learning, and local or government information. Confirm current chat, text, phone, and branch availability.

Public school, family, student-support, special-education, counseling, enrollment, and school-community pathway - Charlottesville city schools; enrollment, age, residency, disability, and program rules apply

Charlottesville City Schools

Charlottesville City Schools publishes enrollment, family, student-support, special-education, counseling, food, clothing, and community-school information. Confirm current registration and student-support routes.

School counseling, social-emotional, psychological, crisis, and family-support pathway - enrolled Charlottesville students and families; school, consent, scheduling, and referral rules apply

Charlottesville City Schools Counseling Hub

The school division provides counselors, social workers, psychologists, short-term support, and connections with Region Ten and ReadyKids. CareSolace is a complimentary confidential coordination service; confirm current school and family access.

Special-education evaluation, IEP, related services, family liaison, and transition pathway - Charlottesville students ages 2-21 who meet eligibility requirements; evaluation, consent, and school rules apply

Charlottesville City Schools Special Education Hub

The division publishes special-education, related-service, family-liaison, and transition information for eligible students. Ask the school or family liaison about evaluation, IEP, and support steps.

Free grocery, pantry, meal, mobile-distribution, and SNAP-navigation pathway - Charlottesville and Central Virginia; provider hours, supply, household, language, transportation, and eligibility rules apply

Blue Ridge Area Food Bank Food Finder

Blue Ridge Area Food Bank's Food Finder identifies nearby pantries, meal services, and mobile distributions. The network states that all are welcome; call the listed provider before visiting because hours and supplies can change.

Community food-pantry and grocery-support pathway - Charlottesville; appointment, schedule, household, supply, and service rules apply

Loaves & Fishes Food Pantry

Loaves & Fishes is listed in the current regional food-finder network for Charlottesville. Confirm appointment requirements, hours, household rules, and current supply before visiting.

Older-adult information, meals, home-delivered meals, care navigation, transportation, and caregiver-support pathway - Charlottesville and Central Virginia; age, disability, assessment, referral, and capacity rules apply

JABA Area Agency on Aging

JABA connects eligible older adults and caregivers with meals, home-based supports, transportation, information, and aging services. Confirm current program availability, assessment, and eligibility.

Free trauma-informed counseling, family support, and youth crisis pathway - children and teens in the Charlottesville area; age, intake, consent, scheduling, and capacity rules apply; not emergency dispatch

ReadyKids

ReadyKids provides free counseling and crisis support for children and teens through community, school, and office settings. Confirm current intake and whether the service fits; call 911 for immediate danger.

Workforce, job-search, training, resume, and employment-support pathway - Virginia and Central Virginia; eligibility, appointment, program, and funding rules apply

Virginia Career Works

Virginia Career Works provides workforce and employment services. Confirm the current Charlottesville-area location, appointments, training eligibility, and available supports.

Veteran benefits, housing, behavioral-health, employment, and service-navigation pathway - Virginia veterans and eligible family members; military-service, benefit, and appointment rules apply

Virginia Department of Veterans Services

Virginia's veterans-services network can help eligible veterans and family members navigate benefits, housing, employment, behavioral health, and related supports.

State benefits, protective-services, child-care, family-support, and local-agency navigation pathway - Virginia; program, household, identity, documentation, and jurisdiction rules apply

Virginia Department of Social Services

Virginia DSS provides statewide information and local-agency pathways for public benefits, protective services, child care, and family supports. Confirm the Charlottesville intake route and current eligibility.

Community trail and outdoor-connection pathway - Charlottesville and Albemarle; access, conditions, mobility, and safety rules apply

Rivanna Trail Foundation

The Rivanna Trail Foundation publishes information about a community trail system that may offer a low-pressure outdoor connection. Check current trail conditions and accessibility before traveling.

City parks, recreation, community-center, senior, wellness, and low-pressure community-connection pathway - Charlottesville; age, schedule, registration, accessibility, and fee rules apply

Charlottesville Parks and Recreation

Charlottesville Parks and Recreation offers parks, recreation, community, and wellness programs. Confirm schedules, accessibility, fees, and registration rules.

Public education, family, food, housing, gardening, and community-learning pathway - Charlottesville and Albemarle; program, schedule, and participant rules apply

Virginia Cooperative Extension Charlottesville-Albemarle

Virginia Cooperative Extension provides research-based community education and local programming. Confirm current Charlottesville-Albemarle office programs and whether a specific class fits.

Local nonprofit and community-support information pathway - Charlottesville and surrounding region; grant, partner, program, and service rules apply

Charlottesville Area Community Foundation

The community foundation identifies local nonprofit and community initiatives. Use it as a source for community context rather than as a promise of direct assistance or a cleanup referral.

A note from the Alliance

Start with the person. Then decide what the situation needs.

This guide is anchored in Charlottesville, Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.

Need help choosing a path? Contact Fight the Blight