A Hoarding Alliance local resource guide
A manageable next step can start with what matters most to you today. This guide brings together local and statewide options for support, safety, health, housing navigation, and practical needs—without pressure or shame.
Start here - Fight the Blight
You do not have to solve everything at once. You can ask one question, compare options, and decide what feels useful. These independent listings are starting points, not endorsements; confirm current services, fit, eligibility, cost, and capacity with each organization.
For immediate danger, fire, or a serious medical emergency, call 911. For emotional distress or thoughts of suicide, call or text 988. For relationship violence, the local EPEC hotline or National Domestic Violence Hotline can discuss safety options; neither hotline replaces 911 during immediate danger.
First conversations
You do not need to know the perfect service name before reaching out. These organizations can help you understand the landscape and identify a next step.
An option for people seeking more individualized support. Ask about goals, service scope, travel or remote availability, and total fees before deciding whether it fits.
A digital, peer-led space for people affected by hoarding and for friends or family supporters. It is not therapy or emergency support; use 988 or 911 when urgent help is needed.
Call 2-1-1, text your ZIP code to 898-211, or use 833-848-9905 if 2-1-1 does not connect. Ask about current local food, housing, utility, health, transportation, or family-support options.
Safety and stability
These pathways serve different situations. Read the labels carefully before calling, especially when a response may involve crisis care, protective services, shelter, housing rules, legal advocacy, or emergency dispatch.
Call 911 when someone faces immediate danger, a serious medical emergency, fire, or another urgent threat. Do not wait for a benefits or non-emergency office to respond.
The County Sheriff’s contact page distinguishes emergency calls from non-emergency contact. Use the listed non-emergency number for appropriate non-urgent matters and call 911 for immediate danger.
Call or text 988 for confidential crisis support. If there is immediate danger, fire, or an urgent medical emergency, call 911.
HELP4WV lists 24/7 contact options at 844-435-7498. Ask about behavioral-health or substance-use pathways; this is not emergency dispatch or a guarantee of a local appointment.
EPEC lists a 24-hour hotline at 304-263-8292 and a Jefferson County outreach office in Ranson. Advocates can discuss safety planning and referrals; use a safer device if online activity may be monitored.
Call 800-799-SAFE (7233), text START to 88788, or use the live chat. The hotline can discuss safety options and referrals but does not provide emergency dispatch or direct financial aid.
West Virginia DoHS lists 1-800-352-6513 for abuse or neglect reports at any time. This is a reporting/intake line, not a substitute for emergency dispatch or medical care.
For a possible poisoning or medication exposure, call 1-800-222-1222. Have the product container available if safe to do so; do not delay 911 for severe symptoms.
WVU Medicine lists an Emergency Department at 300 South Preston Street in Ranson. This is for medical emergencies, not a routine hoarding assessment or a crisis hotline.
JCCM describes its shelter as open 24/7. Its published intake window is weekdays in the morning; contact or visit first to ask about current capacity and placement steps. For immediate danger or urgent medical needs, call 911.
People and practical help
These listings connect the local community with housing, food, behavioral health, benefits, transit, survivor advocacy, disability support, peer support, and practical resources. Ask about current availability, cost, scope, consent, and safety before relying on them.
The current state listing gives 239 Willow Spring Drive, Charles Town, and 304-724-2600. Services include Medicaid, SNAP, emergency assistance, LIEAP, adult protective services, and homeless services. Confirm the correct program and documents before visiting.
Use WV PATH to explore or manage applications for participating benefits. If online access is difficult, ask Jefferson County DoHS or WV 211 about current ways to apply.
The state Bureau for Family Assistance provides SNAP information and application pathways. The program, not this guide, determines eligibility and benefit amounts.
Ask Jefferson County DoHS whether emergency assistance or the Low Income Energy Assistance Program is open, what documents are needed, and whether funding remains. Do not assume an application means a benefit will be approved.
Jefferson County DoHS lists NEMT among its family-assistance services. Ask the office or your Medicaid plan how to arrange a covered trip and what notice is required.
The department lists clinics, immunization, disease control, environmental health, food safety, and preparedness. Main phone is 304-728-8416; weekday hours are listed as 8 a.m.–4 p.m., with holiday changes possible.
The department lists family planning, immunizations, seasonal flu shots, and STI/HIV testing. Most services require an appointment; ask about current fees, insurance, records, and scheduling before visiting.
The QRT supports people and families affected by substance use and can help with referrals and practical connections. Call 304-741-0387 to ask what is currently offered; call 911 for a suspected overdose with urgent symptoms.
WVU Medicine lists Behavioral Medicine at 203 East 4th Avenue in Ranson, phone 304-725-6343. A clinician can assess clinical needs; this listing does not confirm hoarding-specialty expertise or appointment availability.
WVU Medicine, Shenandoah Community Health, and JCCM announced a community clinic partnership in Ranson in June 2026. Contact JCCM or WVU Medicine to confirm current intake arrangements and services before traveling.
JCCM lists food and clothing support, limited rent/utility assistance, bus passes, gas, heating, and medication financing. Published intake hours are Monday–Friday, 9:00–11:45 a.m., at 238 West Washington Street, Charles Town; ask what is currently available.
JCCM case managers describe help with identification documents, housing applications, Social Security, health referrals, and treatment coordination. Ask intake about an appointment; published intake hours are weekday mornings.
JCCM describes food and clothing assistance and asks people seeking services to speak with intake. Confirm current hours, required identification, and available supplies before traveling.
JCCM describes daytime activities and invites people who may benefit to visit intake on weekdays from 9:00–11:45 a.m. Call first to confirm current program schedule and eligibility.
EPTA lists routes 16 and 20 serving Charles Town and Ranson. Its published fare page gives a $3 example from Charles Town to Martinsburg; fares, stops, schedules, accessibility, and booking rules can change, so verify before traveling.
The state program says it serves eligible households and maintains a prioritized waitlist. Use the state page to identify the current Jefferson County provider and application path; confirm local availability and timing.
The County lists the Solid Waste Authority and a transfer-station meeting location at 332 Jefferson Orchard Road, Kearneysville. Contact the Authority before transporting anything to confirm the correct drop-off site, accepted materials, and current charges.
The County office can answer planning and zoning questions. Contact it before work that may involve permits, land use, or code requirements; it does not provide household cleanup or clinical services.
The County lists permits and inspections at 116 East Washington Street, Charles Town. Ask whether a proposed repair or project is within County authority; City of Charles Town has separate requirements inside city limits.
The City’s guide explains permit steps for certain construction and repair work. Call the City to confirm whether a project needs approval; County and City jurisdictions differ, and this guide is not a cleanup or hoarding-specific program.
The County’s government-links page lists the City of Charles Town at 304-725-2311. Ask the City which office handles a municipal question; this is not a general-purpose support or crisis line.
The Library lists free computer access for visitors and a free card for eligible County residents/workers. Check current hours, program schedules, and charges for printing before visiting.
The Council on Aging lists its Anna Mae Reedy Center in Ranson and supports older adults’ independence. Call to ask about current transportation, meals, activities, and in-home service pathways.
Use the state ADRC page to explore available aging and disability supports and ask about local options serving Jefferson County. Availability and eligibility depend on the specific program.
Call 866-255-4370 or apply online about civil issues such as housing, benefits, consumer matters, or protection orders. Intake determines eligibility and whether the issue is within scope; the organization lists specific phone application hours.
The state public defender resource page describes this program as serving people 60+ on matters that can affect homes, income, health care, benefits, and autonomy. Call to confirm current intake and whether the issue is in scope.
The statewide Family Resource Network directory includes the Panhandle network. Use it to find current family and community options, then confirm service details directly with the listed provider.
The County’s official government-links page lists the WVU Extension Jefferson County office at 304-728-7413. Ask which current education or community programs may fit your interests.
HUD’s West Virginia page is a starting point for federal housing information and local contacts. It does not confirm that a specific unit, voucher, or waitlist is open in Jefferson County.
The state lists homeless services through its benefits and social-services system. Contact Jefferson County DoHS, JCCM, or WV 211 to ask which local intake path is current; no placement or housing availability is promised.
A note from the Alliance
This guide is anchored in Charles Town, West Virginia, and includes city, county, state, nonprofit, national, and independent pathways. A listing here does not mean Fight the Blight endorses every provider or can guarantee availability. The Hoarding Alliance is not a city or county agency, therapy practice, emergency service, or cleanup company. We will keep reviewing this page, but please confirm details directly before relying on them.
Need help choosing a path? Contact Fight the Blight